Medical Assistant

GRIFFITH LOIS HEATHER

**** **** ******

Apt B

New York NY 11692

904-***-**** Cell

Education

Certified Medical Assistant (CMA), 1997-Present

Registered Phlebotomy Tech (RPT), 1997-Present

Certified in First Aid & CPR, 1995-Present

Certified Nursing Assistant, 1994-Present

College, Florida State College, 2009 – Present

High School Diploma, Donald Quarries High Kingston Jamaica

Professional Experience

Naval Hospital Jacksonville, Florida

Certified Medical Assistant, March, 23, 2003-Septeber 15, 2012

Serve as a key member of interdisciplinary healthcare team for busy family

medical practice patients mental challenged with special needs, ED,

Neurology Sleep Lab, Gastroenterology, Cardiology OBGYN, and Pediatric

Diabetes Clinic Call Center, Assists MDs as well as PA and RN team in

ensuring optimal patient care and smooth daily functioning of office.

Consistently praised for efficient handling of administrative supervisory

duties (ED Training of new employee, Consulting of Patient’s, answering

phones, scheduling appointments, maintaining medical records, patient

processing, billing and bookkeeping, ordering, IDC-9 Coding, Data entry,

CHCS Med Recording, EMR, med tech, referral med, law and Edict) that

allowed doctors and nursing staff to focus on the health concerns

Demonstrated proficiency in taking patients needs, medical histories and

vital signs, as well as in performing venipuncture, injections dressing

change wound care and various diagnostic procedures and ancillary tests

(e.g., EKGs, immunoassays, chemistry analysis, hematology finger and

heel stick blood sugar testing, urinalysis, IV, INT’s, ear lavage, casting,

Injections, throat cares and suction, pap, sigmoidoscopies,LP,ABG’S,hygiene care, ED teaching, EEG, Sleep study, MLST Testing, Medical

recording, Ex- Ray, casting, Medical Recording and Scanning,

Catherization, Dressing Change and Care, Prenatal Care, Hormones

Testing in male, Blood sugar, Diabetes testing Eye testing Ensured the

cleanliness, sanitation and maintenance of all facilities, exam rooms and

equipment. Helped implement practices quality assurance and control

program.

Efforts ensured compliance with HIPAA, CLIA and OSHA regulations;

improved patient care/satisfaction and lowered monthly overhead by 12%.

Reacted calmly and effectively in emergency situations, and added the

personal, caring touch, and interacted in a manner with my patients which

immediately put them at ease.

IMC CLINIC Naval Hospital Jacksonville Florida

Registered Phlebotomy Technician, 2004-Present

As a certified phlebotomist collected patients’ blood samples in a safe,

sanitary manner for diagnostic testing.

“Heather continues to be a vital member of our healthcare team and

possesses exceptional patient-care skill, strong command of basic medical

procedures and terminology, well-organized and efficient…her cost-saving

efforts have saved the practice thousands of dollars annually…one of the

finest medical assistants I have worked with throughout my 15-year career

as a physician…” Captain John Halley at the Naval Hospital Jacksonville

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