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Customer Service Representative

Location:
Orange City, FL, 32763
Salary:
10.00-13.00/Hr
Posted:
January 16, 2013

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Resume:

Katelynn Castro

**** **** ******

Orange City, Fl

386-***-****

abnywt@r.postjobfree.com

Objective: To begin and further a more stable career as an Administrative

Assistant.

Job Experience:

Top Shelf Car Wash

Deltona, FL

July 7, 2010 to current date

Almost three years ago, Top Shelf Car Wash opened as a brand new company;

they held a job fair where I applied and later became employed on the 7th

of July 2010. I am currently working there today as a supervisor, and

though I will soon be promoted to assistant manager, I am looking for a new

job due to inconsistent hours and low pay rate. All employees were hired at

the same position; a group of employees including myself were later hired

for full time employment due to good performance. I have many different

duties at the car wash including, maintenance, advertisement, and customer

service. All jobs are outside, very fast paced, and require much physical

work. Through this job I have learned to be more outgoing, to offer better

customer service, to better myself as a salesperson, and to better my

organization/muti-tasking skills. In my third month I received both a

promotion and employee of the month. I now not only express detail our

customers cars but I also overlook my employees work as well as their

supervisor. After an employee has finished cleaning a car I inspect it,

make sure everything is up to standard, and greet the customer (including

handling rather or not the customer is satisfied). I also have become very

well trained in up selling. With my new title, I also handle employee

breaks, labor percent's, customer damage claims, further maintenance, the

cash register, nightly books and deposits, and much more.

Census Bureau

Deltona, Fl

April 27, 2010 to May 30, 2010

I was temporarily employed at the Census Bureau as an Enumerator. My job

was to go door to door collecting the information needed for the Census of

2010 from the household members that did not complete and turn in their

Census on Census day. I also did much paperwork while working for the

Census including filing and payroll.

Leibe Entertainment Group

Orange City, Fl.

January 2009 to December 2009 I was employed at Leibe

Entertainment group for almost a full year doing various jobs within the

theater. The location of the theater was originally owned by Regal

Entertainment Group and was later sold to Leibe. All employees were offered

a job with the new company and a select few, including myself, was offered

to move to a different Regal location. When I made the decision to work for

the new company I helped with several renovations before the theater's re-

opening. Myself and several other employees did jobs such as painting,

cleaning, even removing old baseboards and ceiling tiles; I also helped to

advertise for the re-opening. After the theater re-opened I mainly worked

in the concessions, dealing with food preparation, serving, inventory,

dishes, and working the cash register. Working in the concessions improved

my up selling and suggestive selling skills as well. I was also trained as

an Usher and in the Box Office, where I worked on occasion. I also

continued to help with daily maintenance throughout the theater and had

also been responsible for answering the phone responding to any questions a

customer may have. I have much experience in customer service and have

dealt with several different types of people in my past jobs. I recently

lost my job in December due to events that happened during my maternity

leave, which I can later explain if asked for an interview.

Regal Entertainment Group

Orange City, Fl.

June 2008 to December 2008 I was employed at Regal

Entertainment Group for a total of seven months until a small independent

company bought out the location as the lease ended (Leibe Entertainment

Group). While working for Regal Entertainment, I was responsible for many

areas of the company. I mainly worked in the concessions, dealing with food

preparation, serving, inventory, dishes, and working the cash register.

Working in the concessions improved my up selling and suggestive selling

skills as well. I was also trained as an Usher and in the Box Office, where

I worked on occasion. I also continued to help with daily maintenance

throughout the theater and had also been responsible for answering the

phone responding to any questions a customer may have. I have much

experience in customer service and have dealt with several different types

of people in my past jobs. I was offered a job at another Regal location,

but would like to leave the movie theater business due to very low hours

and low pay.

McDonalds

Deland,

Fl

May 2007 to October 2007

I worked for McDonalds a total of six months. McDonalds was my first job

and I was employed there part time during my junior year of high school. At

McDonalds I learned a lot about customer service, dealing with many

different types of people. I worked mainly as a cashier, but also worked on

the grill, fryer, in the drive-thru, as a runner, serving, and handled

maintenance. This company is very strict about cleanliness policies and I

learned a lot about different ways to keep my work environment clean and

sanitized. Also working with McDonalds I learned good time management

because I balanced not only school and work at the same time but I also

continued to participate in my after school activities. I left McDonalds

due to loss of transportation.

Education:

Keiser University

Daytona, Fl.

2012

I have tested and enrolled in Keiser University to peruse a medical degree

to ensure myself a more stable and permanent career in the future, but did

not go forth with my classes yet due to college cost.

Daytona State College

Deltona, Fl.

2008

I began my college career at Daytona State College a few months after

graduating high school and had planned on working towards an Associate

Degree; I did very well in the classes I did take. Though I have not been

active with school in the past few years, I do have every intention on

furthering my education sometime in the near future.

Pine Ridge High School

Deltona, Fl.

2008

High School Diploma

I

attended Pine Ridge High School all four years of my high school career. I

took several business, web design, and typing classes both my freshman and

senior year. I was an active member of the school newspaper throughout all

years of my high school career, not only writing the articles, but also

taking photographs and working as a page editor. My freshman year, I was

active in Key Club doing a lot of volunteer work through the school; I also

did a lot of volunteer work outside of school through my local church. I

was extremely active in the drama classes that were offered, especially the

advanced theater class. I participated in two school plays, Night of Stars

performances, the district and state competitions and I am now a member of

the National Thespians Society. Through theater I have learned to be

outgoing, great memorization skills, and many other lessons that could be

applied to everyday life. I was also a part of the school choir and swim

team. I graduated in the year of 2008 with a 3.0 GPA.

Other: Some of the skills that may enhance my performance in this career

are, I am very familiar with computers and have experience book keeping in

my most recent place of work. I am a very fast learner, reliable,

determined, a hard worker, self-disciplined, well organized, outgoing, and

very friendly. I do work well under pressure and love to stay productive. I

will give your company a hundred and ten percent and do everything

necessary to become a successful member of your staff. I believe I would be

an outstanding employee for your company and would love the opportunity to

prove why I'm worth taking a chance. I look forward to possibly working

with you in the future in any of the available jobs. Thank you



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