Manager Customer Service
Resume:
Donnalee J. May
Belleville, MI *8111
abnyw4@r.postjobfree.com
SUMMARY QUALIFICATIONS:
Over 15 plus years in credit/collection Account receivables management
Automotive, Retail, and B2B Industries
Customer Service management
Inventory & Purchasing management
ACCOMPLISHMENTS:
Reduction in DSO by 25% to 40% within 1st half- year
Implemented New Policy and Procedures/Practices - SOX
Reduced aging of more than $5 million in one quarter calendar
Reduction in inventory control / negotiated price contracts
Owned and Operated a License Collection Agency successfully
SKILLS: Proficient in excel and access
Knowledgeable in many difference computer programs & system
SAP experience, Oracle
NACM, Dun & Bradstreet
Legal litigation
EDUCATION:
2012 Colorado Tech. University – Masters in Business – Project Management
2008 Colorado Tech. University – BA in Business - Management
1992 – 1998 CCE – Certified Collection Executive, CT & MI
EMPLOYMENT:
2011 – 2012 Corporate Credit Finance Manager - Cequent Performance Products/Trimas Corp,
Plymouth, MI
Head of the Corporate Credit Department/Accounts Receivables Dept.
Managed 6 team members in the AR dept. Cash forecast, month end reports, balancing,
cleaning of aging. Risk Management, resolving, analyzing, using analytical techniques.
Develop policies and procedures, SOX policies. Evaluate credit management and control
management. Develop customer credit limits and evaluations international.
2003-2011 Area Credit Finance Manager, OWENS&MINOR, Belleville, MI
Head of the Credit Finance account receivables dept. for Detroit DC.
Manage all customer accounts collections. Research delinquent accounts,
credits, approved and enter new customer accounts and evaluate credit limits.
Monthly statement and A/R reports, on customer site for reconciliation on aged
accounts. Worked well with CSR and sales dept to help develop procedures.
Dealt with contract pricing.
1999.2002 Corporate Credit/Collection Manager, IONBOND,LLC, Madison Hts, MI
Head of the Credit/Collection and Account receivables depts. Managed 6 team office.
Furnished aging reports to Switzerland. Monthly statements analysis, research on
delinquent accounts. Dealt with the Big Three Automotive industry.
Active in court claims and judgments. Posting of cash & daily deposits. Approved new
customers and credit limits. Active in Dun & Bradstreet and reporting. Developed ISO
procedures and polices. Month-end balancing to G/L.
1998.1999 Credit/Collection Manager, IDN HARDWARE SALES, Livonia, MI
Automotive & Industrial)
Responsible for Account Receivables and collection depts. Approved all credit
Applications, credit limits. A/R, posting of cash, daily deposits, statements,
Collections for the Big # automotive extensively, research on delinquent accounts. Full G/L
reporting balancing. Developed policies and procedures for collection and A/R.
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