M ark P. Swink

**** ***** ***** ***** ******-Varina, North Carolina 27526 919-***-****

abnyt8@r.postjobfree.com

P ROF I L E

H ighly accomplished and talented Management professional with extensive background in

sales and specialty retail business operations. Proven ability to grow and develop highly

p rofitable and performing Teams for area of responsibility including multi-unit management.

A dept in recruiting top talent, performance management, and overall operational excellence.

E xperienced in evaluating operations and developing solutions to improve customer service,

sales, and objective performance. Recipient of multiple performance awards. Consistency in

sales performance, objective achievement, and employee development. Excellent

communication, facili tation t raining, and motivation skills.

AREAS OF E XCELLENCE

Operations Management Personnel Recruiting P & L Management

Training & Development Process Improvement Inventory Management

Performance Management Customer Service KPI Implementation

E XPER I E NCE

General Manager – J a red, The Galleria of Jewel ry Februa ry 2012 – P resent

o Responsible for specialty retail store operations and achievement of sales and key

performance metrics.

o Recruit and hire top talent to fill sales and management positions in order to

achieve desired performance results.

o Develop and implement t raining programs designed to increase skills of

management and sales consultants.

o Monitor profit and loss statement to identify opportunity areas for operational

i mprovement, implement performance improvement action plans.

o P rovide and maintain an environment of quality customer service, making sure

each customer is provided an extraordinary shopping experience.

o Sales t rending up 10% over last year with a 60% profit improvement due to

i mproving operations and performance management.

D istrict Manager – S terling Jewelers, I nc. / Ja red Division April 2005 – Februa ry

2012

o Developed a team of Store Managers who achieved financial plans, sales goals, and

customer service objectives of the Company.

o Evaluated Store Management Teams and provided feedback, development

opportunities, and gave direction for performance improvement.

o Trained Store Management Teams and Sales Consultants on the sales process,

p roduct knowledge, operational procedures, and corporate ini tiatives.

o Recruitment and hi ring of top talent to ensure performance results were exceeded

and succession plans were in place to ensure consistent growth of each business unit

and the entire market.

o Ensured Store Managers were on t rack to exceed performance expectations and

maximizing fullest potential for each unit.

o Increased sales to over $35 million annually with a 7% sales volume increase in

2011 and a 30% profit improvement.

P REV IO US E XPER I E NCE

D istrict Manager - S terling Jewelers, Inc. / Mall Division (2003 – 2005)

Hampton Roads, Virginia market

15 Stores, $25 million annual sales volume

D istrict Manager - S terling Jewelers, Inc. / Mall Division (2001 - 2003)

Richmond and Central Virginia market

9 stores, $12 million annual sales

S tore Manager - S terling Jewelers, Inc. / Mall Division (1991 – 2000)

Tyson's Corner, Virginia - Kay Jewelers

Virginia Beach, Virginia - JB Robinson Jewelers

Chesapeake, Virginia - Kay Jewelers

P ROFESSIONAL D EVE LOP M E N T

B achelor of Science in Business Administration, 1991

Old Dominion University

Major in Personnel and Human Resource Management

Minor in Criminal Justice

C ertification for D iamontology

Diamond Council of America

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