Manager Customer Service
Resume:
CHAD JOHNSON
****************@*****.***
Milford, Ohio 45150
Professional Summary: An experienced Human Resource and Recruiting
professional with proven success working in a multi-cultural environment
promoting core beliefs in employee development. I have specific expertise
in Office Management, Recruitment, Human Resource Management, Public
Relations, Procurement Management, Customer Service, Inside and Outside
Sales and with specific industry experience in manufacturing, software,
engineering, government and retail.
Accomplishments: Navy veteran, Hamilton OH SHRM Board Member, President of
Miami University SHRM Chapter, OSHA Trainer and Forklift Instructor,
Achieved #1 Recruiter Status while employed as an MIS and Engineer
recruiter at Belcan Engineering
Technical Skills: Microsoft Excel, Word, Power Point, Outlook, Access
Database, Goldmine and ACT. Experience with different search engine tools
including Boolean. Highly proficient with a multitude of computer programs
including a variety of payroll systems and shop floor automation tools such
as CNC.
Professional Experience:
August 2011 to present: Mulhern Belting
Corporation, Hamilton OH
Inside Sales Representative
Responsible for quotes, sales and customer service for a national belting
manufacturer. Duties include gathering technical information and
specification of belt requirements; quoting, pricing and sales of those
custom belts. Maintain a national customer base of 100 and sell an average
of 50K a week in custom belts.
October 2007 to June 2012 Neturen America
Corporation, Hamilton OH
Human Resource / Public Relations Manager /Procurement Manager/ MSDS OSHA
Trainer
HR Duties included Employee Record Keeping and Evaluations, Payroll
Processing and Benefits; also responsible for Employee relations, providing
orientation for New Hires and career development training for existing
employees.
Public Relations Duties included establishing relationships with The
Chamber of Commerce, Local Business Organizations and Media relations.
Procurement Duties included setting up accounts and relationships with all
vendors required in day to day business; placing orders and tracking
inventory, yearly budgeting, forecasting and cost containment.
OSHA Trainer included establishing and updating MSDS records and provided
instruction and training for all employees on OSHA/ANSI standards.
June 2007 to October 2007 DOLS Managed Work
Forces, Florence KY
Sales Manager and Work Force Development (contract work)
Outside Sales Manager for DOLS; worked on site for my client Levi Strauss
Distribution Center where I provided Payroll Processing, Hiring, and
Benefits. Responsibilities also included Work force development, Shift
Scheduling, Performance Reviews; on-site office and personnel management
for over 200 contract workers.
May 2006 to April 2007 A.K. Steel Middletown, OH
Zinc Line Inspector/Quality Control (contract)
Previewed material defects, stenciled zinc coated steel before last phase
of shipping to customer. I was part of the team that broke a record in
stenciling production in 2006.
Chemical Lab / Machinist (contract)
Setup, program, tool change and operate a Fanuc CNC Machine. Test steel
with hydrochloric acid, micrometers and calipers making sure that they meet
company standards. Recorded and input metal defect findings into shop floor
automation system.
January 2005 to April 2006 CBS Technical Services
Cincinnati, OH
Onsite Performance Manager
Responsibilities include Payroll Processing, Hiring, Benefits, Facilitating
Interviews, Web based resume gathering, HR Fairs, Recruiting, Telephone
Screening, and Interview Scheduling. I worked with over 48 companies in the
Cincinnati, Kentucky, and Indiana area, providing a wide range of employees
in the engineering industry.
January 2004 to November 2004 Bob Evans Farms,
Hillsboro, OH
Assistant Store Manager
June 2002 to November 2004 Costco Wholesale, Cincinnati
OH
Sales Supervisor
June 1993 to April 1997 M&M Services, Cincinnati
OH
Outside Sales
Responsible for selling LAN systems to local businesses throughout the
Cincinnati area. Achieved all sales goals and established successful
relationships with many Cincinnati businesses.
January 1990 to June 1993 Belcan Engineering,
Cincinnati OH
Engineering & MIS Recruiter
Began as contract employee with Piqua Engineering in the production of
missiles for LTV (Land Tactical Support Vehicles Units) for the Desert
Storm/Shield project. My role was as expeditor and liaison between OSHA,
engineers and upper management. At the completion of this contract, Belcan
hired me full time as an MIS and Engineering recruiter. As a recruiter, I
averaged 15 placements per month. Responsibilities included contacting
potential candidates for Engineering and MIS positions, matched candidates
with job requirements, negotiated pay and bill rates, set up candidate
interviews with clients, set start dates for closed candidates, provided
candidate and client follow up, processed new hire paperwork, followed
candidate progression and performance throughout each assignment. Within 6
months I was Belcan's number recruiter for my office.
University of Cincinnati
Cincinnati, OH
Business Management Associates Degree
SHRM Board Member 2009-20011
Oxford, OH
Oxford Miami University
College Relations Advocate
Aviations Electronics Technician 1985 to 1990 USS Dwight D.
Eisenhower CVN-69, VA
Honorably Discharged
Electronic Institute of Technology Certificate 1988
Hampton, VA
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