Customer Service Assistant

T r acy Johnson

***** ***** **** #*** **********, Ohio 44094 216-***-****

t **************@*****.***

Objective: To obtain employment as a business professional in an allied business

environment

Education

I ndiana Wesleyan University I ndependence, Ohio

M.S. Management

I nternship Experience:

Bryant & Stratton College E astlake, Ohio

Bachelor of Business Administration Degree

E uclid Senior Programs E uclid, Ohio

B usiness Office I ntern

• Assigned to organize and t ransfer client files to electronic database from the past

t wenty years.

• Recorded and formulated associate salaries by using Excel spreadsheet

• Helped to budget department expenditures

• Handled a multi-line phone system; answered phone and fax inquiries

• Conducted phone interviews with individuals in the community to see if there was

a need for the services offered at the center

R elated Skills:

• Organizational Skills

• Problem-solving Skills

• Computer Skills

• Communication Skills

• In terpersonal Skills

Office Team Staffing Solutions Beachwood, Ohio

Business Office Assistant August 2010 to June 2011

• Provided customer service

• Answered telephone and fax inquiries

• Handled customer complaints/concerns

HCR Manor Care C leveland, Ohio

State Tested Nursing Assistant May 2002 to April 2010

• Provided assistance with daily living activities such as bathing, dressing, and

feeding

• Communicated effectively with staff members, managers, and family members

• Accurately charted and reported patients’ medical status data

• Trained/Orientated new nursing assistants

• Completed monthly in-services

• Mul ti-task assignments in fast paced environment

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