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Customer Service Manager

Location:
Taylors, SC, 29687
Posted:
January 16, 2013

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Resume:

M: 864-***-**** DOUGLAS E.

ALBRIGHT M: abny91@r.postjobfree.com

Profile Highly motivated Manufacturing Manager with 33 plus years

of accomplishments, leading one of the top producing stair parts

manufacturers and a point-of-purchase display company in the United States.

A reliable track record of increasing productivity, quality, and

profitability by involving the company's associates, our customer's input,

and product engineering. Improving operations workflow, resolving

production objections, and promoting safety culture throughout the

organization.

Experience Sales Consultant

Nissan Of Greer, Greer, SC 2012-Present

Meet and greet customers that come into the dealership. Counsel and qualify

our customers to select a vehicle that fits their needs and budget. Present

the vehicle to the customer, showing all of the features and benefits. Take

the customer on a demonstration drive and begin a trial close with the

customer. Perform the write up and overcome the objections. Deliver the

customer with their new vehicle reviewing all of the features of their new

car.

Fabrication manager

Tusco Display, Gnadenhutten, OH 2010 -2012

Overseen the manufacturing of Custom Point-Of-Purchase Displays, Retail

Store Fixtures, and Value-added Parts for other manufacturing companies.

Directly managed 18 full time associates, and during the busy season up to

50 temporary associates over 3 shifts. My duties included, Production

Planning and Scheduling using ERP Software, Quality Assurance, Associates

Performance Reviews, and coordinate materials with Purchasing and Shipping

Departments. Worked with Engineering Department on design, prototyping, and

testing new displays. This position reported directly to the President and

COO of the company.

Customer Service Associate

Lowe's, New Philadelphia, OH 2012 - 2012

This was a part-time position that I took while Tusco Display cut our

hours. I worked on the Weekend Team greeting and helping customers to

locate products for their home improvement projects. Worked in Millwork,

Flooring, Plumbing, and Indoor Seasoning.

Plant Manager

L.J. Smith, Inc., Bowerston, OH 1980 - 2010

The last position held was Plant Manager, from 2003 to 2010. I had overseen

the Manufacturing Facility over 3 Shifts, with a staff of 4 Manufacturing

Managers, Scheduling Manager, 12 Hourly Foremen, and over 200 employees for

a Hardwood Stair Parts Manufacturer. Improve productivity by using

continuous improvement tactics and applying the elements of Lean

Production. Develop, document, and implement processes manufacturing new

parts and improving the existing product line. Cooperate with sales and

Marketing to develop special packaging and procedures for our customer

requirements, reducing lead-times, and improving on-time delivery. Teamed

up with Human Resource on recruiting, evaluating work performance, handling

personnel issues, and establishing and maintaining behavioral safety

standards. Collaborated with Production Planning and Purchasing to

establish JIT Inventories, Supplies, and Quantity of Finish Goods and Raw

Materials. Reported to the Vice President of Manufacturing and together we

developed the operating budget for manufacturing.

Education Kent State University

Kent, OH - Bachelor of Business Administration, Major: Operations

Management, 2002

Skills Manufacturing, Production Planning, Continuous

Improvement, Production Schedules, Time Management, Operations Management,

Purchasing, Job Shop Scheduling, Sales, Negotiation, Customer Service,

Customer Satisfaction, Manufacturing Management, Production, Sales

Presentations, Product Knowledge, Safety Conscious, MS Word, MS Excel, MS

Powerpoint, MS Outlook, Epicor ERP System, Symix MRP System, Apple Pages,

Apple Numbers,

Referrals Referrals will be provided upon request.

109 Stonledges Lane, Taylors, SC 29687



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