Customer Service Representative

Myrna L. Greene

**** ******* ****** ( Fairfield, CA 94533 ( 707-***-**** (

************@*****.***

Employment Objective

To obtain a rewarding customer service position where I can demonstrate my

abilities and benefit the company

Highlights of Qualifications

< Over15 years of successful Administrative and Customer Service

experience

< Excellent telephone communication skills

< Expertise in anticipating and responding to customer needs

< Able to work independently and as a team

< Knowledge of general office machines and telephone system

Skills

( Cash Handling ( Call Center Experience (

Office Skills

( Excellent Customer Service ( Heavy Multiple Phones

( Typing (45wpm)

( Payment Processing ( 10-key proficiency

( Microsoft Office

profile of experience

Customer Service Representative

< Courteously handled and answered inbound calls while providing first

class resolution

< Prepare invoices for customer, and promptly answer customer queries on

their account

< Actively involved in resolving customer complaints ensuring excellent

customer services

< Provide outstanding customer service to existing customer

< Make appropriate changes to resolve customers' problems

Cashier

< Greet customers entering establishment; maintained clean and orderly

checkout areas

< Establish or identify prices of goods, operate cash registers or

optical price scanners

< Ticket, arrange and display merchandise

< Receive payment by cash, check, credit cards, vouchers, or automatic

debits, balanced cash drawers

< Issue receipts, refunds, credits, or change due to customers

Office Clerk

< Assume receptionist duties, greet public, answer phone, route calls,

and take messages.

< Provide training to staff in all aspects of job duties

< Instructed clients on how to change insurance plans and beneficiaries

< Maintained and updated accurate customer records

< Oversaw inventory control and ordered supplies

< Collected data from customers and inputted information into computer

work history

Customer Service Associate/Cashier JC Penney

07/10- Present

Customer Service Representative Logisticare

11/08- 01/09

Customer Service Representative Convergys

09/07- 10/08

Office Clerk Kelly Services

04/04- 08/07

Customer Service Representative Prescolite, Inc.

03/98- 06/03

education

Diploma Received Pinole Valley High

Pinole, CA

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