Manager Customer Service
Resume:
RICHARD L. MANION
Madison, WI 53711
**********@*******.***
OBJECTIVE
A challenging management position in a forward-thinking company. Proven
skills and years of experience will be valued by all:
. Identify areas for growth
. Develop ways to increase customer satisfaction
. Increase profits through repeat visits
QUALIFICATIONS
Lead people and Initiate Action Establish Policies/ Systems
Negotiate and Persuade Economize and Save $
Budget Planning and Review Conceptualize and Design
BACKGROUND
National Marketing with Local Focus Financial/Business Analysis
Joint Ventures/Buyouts Multi-Unit Management
Strategic Planning Corporate Budgeting/Analysis
Merchandising/Food Preparation Mergers/Acquisitions
Market Research/Forecasting Inventory
Management/Purchasing
Contract Negotiations/Reviews Operational Implementations
ACHIEVEMENTS
Wrote and presented budgets.
Result: Maximized positive cash flow.
Successfully converted a retail operation
Result; Ease of operation for all.
Negotiated multiple leases.
Result: Achieved 8.5% or better rent.
Wrote employee handbook.
Result: Better selection and retention of employees.
Conceived a marketing promotion.
Result: 30% state-wide sales increase.
PROFESSIONAL EXPERIENCE
RLM Consulting
Aug. 2009- Present
Independent Consultant
Advisor for Payroll, Layout, Menu and Pricing
GERVASI & COMPANY
January 2008- Aug 2009
Director of Sales and Marketing
Responsible for national sales of custom built Trailers and Golf carts
MDC GROUP
Nov. 1980-Sept. 2008
Operating Partner/Franchisee
Responsible for providing the leadership of 9 Burger King restaurants in
Wisconsin. Established a solid proactive management team through on-going
training for all with emphasis on
in-house promotion. Created ordering systems that allowed ease of
operation and promoted quality product without being a warehouse. Taught a
method of labor scheduling that satisfied employee needs without
compromising payroll standards.
Customer service provided to be the main ingredient for success. The
restaurants that were acquired after the original four all lacked the
necessary sense of urgency. Setting proper goals and teaching employees how
to achieve them provided for the success.
E/B MANAGEMENT/SIZZLER STEAKHOUSE May. 1979- Oct.
1980
Upon receipt of an agreed job description and financial offer I took the
responsibility of successfully opening their restaurants. Duties included
layout, installation of equipment and furniture, hiring, training of all
employees. The offer suggested that expansion was imminent, which turned
out to be overly aggressive. The location was successful if one was the
goal. Food quality and a more personalized service system allowed a higher
check average. Consistent marketing with limited discounting provided a
steady traffic flow. Satisfied customers led to increased profits and wages
for employees.
PONDEROSA SYSTEMS
Sept. 1975-May. 1979
Hired as a manager trainee, quickly advanced to executive manager with
multiple managers and 50-100 employees. The opportunity to be the first
manager of a new location happened. The job was all-encompassing and very
rewarding. Records for sales, transactions were recorded. The learning
experience continued as I was transferred multiple times to clean and
rework non-performing restaurants. The last task was to open the last
location in the Chicago market. Easy to do but the site had little success
unlike the previous mall location.
EDUCATION
Associates Degree, Culinary Science
Asheville-Buncombe Tech
UNC-Asheville
Business Management
Edgewood High School
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