Manager Customer Service

To Whom It May Concern:

After the past ** months in Myrtle Beach, South Carolina I have decided to return to Wisconsin. I would like to keep a closer relationship with both our families and my wife would like to finish her Journalism degree at the University of Wisconsin – Madison. I am looking to continue my career growing into larger roles and responsibilities.

I can offer:

-Over eight years of restaurant management experience

-Ability to effectively hire, train, and manage staff

-Inventory, scheduling, controlled operating profit management

-Understanding of P&L statements and how to positively affect it.

In addition to my extensive experience, I have superior intuition in the field. I always maintain a collected and professional demeanor when handling customers and staff members. My straightforward attitude allows me to effectively lead and train an exceptional staff.

Thank you for your consideration.

Eric J. Myers

Eric J. Myers

725 Dunlon Court, Myrtle Beach, South Carolina 29588

608-***-**** *********@*****.***

EXPERIENCE

Abuelo’s Mexican Restaurant, Middleton, Wisconsin - Myrtle Beach, South Carolina

Assistant General Manager, Jul. 2008 – Feb. 2013

Promoted from Assistant Manager to Kitchen Manager, Mar. 2009

Promoted from Kitchen Manager to Assistant General Manager, Mar. 2010

Localized marketing with schools, businesses, and charity organizations. Created many special events through local marketing partners to gain exposure in area. Responsibilities include development coordination for all Front of House and Back of House staff. Including 90 day and annual evaluations of all staff. Daily, weekly, and period P&L inventory. Bartender meetings bi-monthly to maintain appropriate quality knowledge, service and liquor cost. Daily employee payroll adjustments. Weekly invoices approved, processed and entered. Scheduling for Back of House staff to the lowest possible labor costs while maintaining high quality food and service. From scratch kitchen at Abuelo’s has afforded me the opportunity to grow my knowledge of complex kitchen procedures and idea’s. I am grateful for the training and knowledge I have gained working there.

Angelic Brewing Company, Madison, Wisconsin

Manager, Bartender, Sep. 2005 – Jul. 2008

Promoted from Bartender to Supervisor, Nov. 2005

Promoted from Supervisor to Manager, Jun. 2006

Started as daytime bartender and supervisor. Worked busiest weekend nights after six months. One of four key-holding managers after 1 year. Responsible for inventory maintenance and control, bank deposits, scheduling, beverage menu development, supervised over 70 employees. The Angelic was a great place to work and I enjoyed my time working with them.

Tony Roma's, Fitchburg, Wisconsin

Service Manager, Bartender, Mar. 2004 - Aug. 2005

Promoted from Bartender to Service Manager, Apr. 2005

Hired as a server March of 2004, promoted to bartender after 1 week of server training. Took over majority of bartending shifts, providing relaxing and entertaining bar atmosphere. Liquor cost dropped 9% after first month of full-time scheduling behind the bar. Great rapport with regulars, hotel guests and walk-in customers. Responsible for all front of the house training, schedules, bar Inventory, hiring and dismissals, keeping high guest satisfaction.

SKILLS

ServSafe Proctor with ServSafe Certification through July 2014. # 66606943 National Restaurant Association Educational Foundation for the ServSafe Food Protection Manager Certification Examination.

Proficient with Microsoft Word, Microsoft Excel, Microsoft Outlook & e*Restaurant systems

Professional Bartending College of Wisconsin - West Allis, Wisconsin. Course dedicated to the study of mixolgy, liquors, wines, cocktails, customer service, and all legal aspects of serving alcohol. Graduated with Qualified Mixologist Certificate and Responsible Beverage License.

REFERENCES

Chris Howard, General Manager, Abuelo’s 843-***-**** / 843-***-****

Tom Woodford, General Manager, Angelic Brewing Company 608-***-****

Kurt Baumgartner, Bartender, Angelic Brewing Company 608-***-****

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