Customer Service Quality Control

Sharon Chin

***** ******** **. ****** ******, CA cell: 510-***-****

abny1k@r.postjobfree.com

OBJECTIVE:

To obtain a position, in a stable and growth potential company that will

utilize my skills and knowledge and allow room for advancement.

PROFESSIONAL SKILLS:

Supervisory Skills

. Directed employees in the operations manufacturing environment

. Directed new model training to team members during special projects

. Daily operations presented and reported to management and executives

problems and countermeasures

. OSHA Compliance: Ergonomic evaluator, hazardous material handling,

MSDS, personal protective equipment, mobile equipment, fire

prevention, (extinguisher simulation), accident investigation.

Training skills

. Facilitated training classes Safety Awareness

. Ergonomics Standardized Work

Computer skills

. MS Word,

. MS PowerPoint MS Excel MS Access

. Internet Proficient Learns new

software quickly

PROFESSIONAL EXPERIENCE:

Office Max Distribution, Menlo Park, CA 2011-2012

Spec. Production Lead,

. Lead & directed 25 Associates in daily volume output production.

. Adjust production to support Quality issues. Lean Manufacturing.

. Manage daily reports out to executives.

. Delegate workflow & monitored productivity.

. Overseer of Inventory Control.

. Conducted meetings daily on previous day production productivity &

production issues.

. Trained new employees.

. Overseer of daily operations while working with Associates on

production floor.

. Assuring priority orders were shipped out on time Fex Ex, UPS, OnTrac

trucks in logistics.

New United Motors Manufacturing, Fremont, CA 1990-

2010

QC Team Leader 2007-2010

. Directed Group of 20+ team members throughout the Quality Control

Department Shipping & logistics. .

. Worked with HR to comply & administer all HR company policies &

procedures.

. Managed internal quality of mfg. records certifications & requirements

from customers.

. Support production needs, full compliance with company requirement &

deadlines.

. Daily reports out to executives for all daily production, safety,

quality, and efficiency and/ or cost related issues.

. Directed 20+ Team Members daily operations & logistics, mentored &

coached Group Leader for advancement, Provided customer support on

returns and quality, Liaison between QC, Paint, Manufacturing,

Logistics and Toyota. Conducted meeting on daily production and

productivity, Suggest Lean manufacturing with implementation of cost

related savings and process improvements.

LUCKY STORES, Fremont, CA 1988-1990

Fish Clerk

Meat Department team member Fish Clerk. Work with Meat Department in Daily

operations. Front end clerk bagger assisting checkers with grocery output

sales and customer service.

EDUCATION:

1984-1988 El Rancho Verde high School Union City, Ca

2000-2001 Ohlone College Fremont, Ca

2011-2012 ITT-Technical Institute Computers Oakland, Ca

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