Customer Service

Renette Smith

678-***-**** **********@*****.***

QUALIFICATIONS

Over 10 years experience as an administrative and operations professional.

Possess excellent customer service skills and cashier experience. Also

strong listening, verbal communication, effective time management and

problem solving abilities. Proven achievements with demonstrated strengths

in the following areas:

Ability to be friendly and Excellent customer service skills

personable

Training & motivation Great computer skills

Ability to follow procedures Work well in a team environment

PROFESSIONAL EXPERIENCE

jazzy things boutique - Temple, GA

2012- Present

Developer

. Creative eye for current styles and trends to purchase merchandise for

boutique.

. Responsible for pricing products, advertising, cash handling and book

keeping.

. Demonstrate great design ideas by using editing software to advertise

items for sale.

. Display excellent customer service skills daily to communicate with

customers.

foster home - Temple, GA

2009-2011

Client Relations Coordinator

. Advocated for children within state procedures and guidelines to obtain

appropriate services.

. Developed behavior charts to assist children with coping skills.

. Facilitated transportation needs to doctor appointments, educational and

social activities.

. Monitored interaction to provide support and build positive relationships

with primary families.

. Provided housing for youth with behavior disorders and administered

medication.

. Created weekly progress reports and taught life skills.

Citicorp trust bank - Marietta, GA

2003 - 2009

Client Relations Coordinator

. Communicated with multiple departments and companies to resolve client's

concerns.

. Created good relationships with clients and coworkers to ensure a good

experience when contacting the mortgage solution center. Also showed

benefits of mortgage solutions.

. Provided training to new hires in daily job activities using computer

software due to my continual growth in product knowledge, company

policies and procedures.

. Demonstrated ability to make sound decisions by creating mortgage loan

scenarios and communicating policy to clients. Also displayed excellent

customer service skills.

. Analyzed credit reports to ensure compliance with company policy and

explained denials for loan applications based on company guidelines

EDUCATION & TRAINING

Coursework toward a Bachelors Degree in Business Administration -

Florissant Valley - St. Louis, MO

Volunteer for various organizations assisting with STD prevention

education, Atlanta, GA

Contact this candidate