Resume

Rakesh Kumar Ranjan

E-mail: abnxry@r.postjobfree.com

Mobile: +91-080********

Career Objective:

Obtain a position in an ITES Sector as a Mortgage Loan Processor wherein my

abilities and skills will be utilized towards the growth of the

organization. Also willing to work as a key player in challenging &

creative environment being good team player.

Summary:

Having around 6 yrs of experience in BPO out of which 3 years solid

experience in US Mortgage (Mortgage Loan Operations, Document Preparation,

Document Auditing, etc), and 2 yrs experience in managing team size of 5,

both secured and unsecured Loan procedures. Good Communication skills,

mentoring skills, with abilities in developing business continuity plans,

procedures and service standards for business excellence.

Notable credits:-

. Posses excellent knowledge of Mortgage Loan Operations, Appraisal,

Underwriting guidelines, policies and procedures in multiple

departments.

. Many times Receive appreciation awards (Shared Success) from the

customers.

. Six Sigma - Lean white Belt Certified (during employment with Unisys)

. 3 weeks Training on Trans-coordinator sponsored by JDS InfoTech

Bangalore

Educational Qualification:

. Post Graduation: M.C.A. from Madras University, Chennai

. Graduation: B.Sc in Chemistry (Hons.) From Magadh University,

Bihar

Work Experience (In Chronological Ascending Order):

. Worked as a Marketing Research Executive in ORG-MARG, Chennai from

Jun01 toJul04.

. Worked as Associate in R.I. InfoTech, Kolkata as a 'Data Conversion

Services-Accuracy Level' from Aug 04 to May 06.

. Worked as Associate in Unisys June06 to Aug06- Bangalore.

. Worked as a Senior QC'er/Sr.Associate in Visionet Systems, Bangalore

from Nov.06 to Dec.09

. Worked as a Team Lead in Visionet Systems, Bangalore from Jan.2010

to Jan. 2012

. Worked as a Senior Technical Process Executive in JDS InfoTech,

Noida from 23rd Jan 2012 to July 2012

Responsibility at Visionet Systems:

Operation Management:

Monitoring the overall functioning of the below mentioned

process:

Document Preparation: Preparing Loan Document for Secured loan in US

According to the US Laws and Eligibility of Customer.

Upload to RealEC: In this Process we are uploading the Updated Title

Commitment and send it to the direct Customer by XML.

Identifying the improvement areas and implementing adequate

measures to facilitate a high quality customer experience, while adhering

to the SLA within TAT.

Accelerating employee's strengths and imparting training for the

improvements in the operation process.

Reporting:

Creating "Touch Time" report, hourly tracker, and productivity report and

reporting to manager. Structuring all these report to put data from

operation transactions into the appropriate business context for each

purpose. Maintaining daily and monthly production and error report and

sending to the management.

Project #1: Document Auditing.

Client : Fidelity National Financial Inc, U.S.A.

My Contribution:

. Analyzing & Clarifying the Loan documents

. Records and verify all the transactions relating to the Property.

. Verify the Land Information like, Borrower Name, Property Address,

Property

Image, Mortgage amount, Interest etc

. Find out all the recording Numbers and record the transaction and

submit the

Audit report of the particular property and preparing Tax Receipts

invoices in

Different states of U.S.A

Project #2: Tax Service

Client : Fidelity National Tax Services, U.S.A

My Contribution:

. Verify the details about the particular Property in USA.

. Verify the Tax Details means, Tax ID number, Tax issue date,

Information about the Tax Payer, Tax amount, and Service charge etc.

. Verify previous year's tax amount details.

. Calculate the outstanding amount details of Property.

. Analysis and clarify the Property Information send feedback about the

Property.

. Prepare the Tax Receipt voucher and calculate the Invoice amount

according to the State wise.

Project #3: US Recording

Client : Lender First Choice (LFC)

My Contribution:

To create a document that helps in the release of satisfaction of a

mortgage and help county offices for E-Recording process. Generate

satisfaction letter with the help of the images given.

Project #4 : Globil

Client : Unisys, USA

Duration : June '06 to Aug 2006

Role : Associate

Description of Project:

It's a Front Office Dealing system for different countries. The systems

allows the project manager to create requisitions and same is sent to the

specific country through a messaging server for dealing the security.

My Contribution: Involved in conversion from Globil document to Oracle 11i.

Responsibility at JDS InfoTech:

Operation Management:

My Primary responsibilities are to ensure that high-quality service is

being provided to client accounts through the account executives and

to enhance client relationships. Primary work of mine is to ensure jobs are

completed within TAT, Scheduling MTs & QA's, graduating Users of accounts

related feedback, Client specifics.

My Contribution: Server troubleshooting, Monitoring and above.

Personal Memorandum

Father's Name : Prof. Devendra Prasad

Gender : Male

Language Known: Tamil, Kannada (Speak)

Areas of Interest:

o Cricket

o Computer hardware and Networking.

Area of Strength:

o Strong Problem Solving attitude & will power.

o Excellent communication & interpersonal skill.

o Excellent quick learner'

o Excellent Team Player & positive attitude.

Reference: Can be provided on Request

(Rakesh Kumar Ranjan)

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