ADITI SAOJI
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Contact: +91-901*******
E-Mail: abnxo0@r.postjobfree.com
Seeking senior level managerial assignments in Human Resource / Service
Delivery Operations Management with an organization of repute preferably in
Pune.
AN OVERVIEW
< A result oriented professional with over 7 years of experience in
managing HR & service delivery operations.
< Expertise in managing the overall operations for executing the projects
involving within the cost & time parameters.
< An effective leader with distinguished abilities in end-to-end project
management, training & motivating team members to maintain deliverables
as per the SLA.
KEY SKILLS
Functional:
Service delivery Operations Resource Management
Customer Service Management Training & Development
Vendor Management Deployment and Rollout
Team Management Task Allocation
Reports Generation Performance Management
ACADEMIC CREDENTIALS
2004 PGDBM (Human Resource) from IMCC, Pune.
2002 B.COM. From Pune University.
COMPUTER PROFICIENCY
DIT (Diploma In Information Technology ) from C-DAC.
PROFESSIONAL EXPERIENCE
Since Feb'2011 with Microline India Pvt Ltd (Pune)
Joined as Exe. Customer Support & HRD
Key Deliverables:
< Leading a team of over 50 members.
< Responsible for:
o Manages the performance of services to clients as agreed in the
contract and ensures that the service levels are achieved.
o Manages the day-to-day operations of the Service Delivery teams
as well as contract development, signing and tracking, and
customer and vendor relationship management.
o Implements and updates current business processes which will
maximize efficiency, productivity, and drive the delivery of
products, goods, and services to customers in a quality and
timely manner.
o Designs future processes and defines system requirements for
functional areas within the Service Delivery organization.
o Ensures service level agreements are achieved and client
expectations are met or exceeded.
< Making sure of team performance through tasks assigned to Team Managers.
< Builds services relationships with clients, providing regular
communication and status/performance updates.
< Functioning as a single point of contact with client with respect to
operations department.
< Conducting meetings and coordinating with the clients for the current
requirements.
< Responsible for:
o Recruitment and Training & Development.
o Arranging the Induction Program.
o Creation of Competency Profiling.
o Resource tracking & Manpower arrangement.
o All AMC/FMS billing & Contract renewal.
o Generating leads for Business Development.
13 Nov'06-'31 July 2010 with Allied Digital Services Ltd, Pune
Joined as SDC
Key Deliverables:
< Leading a team of over 200 members. (all over Maharashtra)
< Functioning as a single point of contact with client with respect to
operations department.
< Scheduling engineers for installations /Break fix calls.
< Ensures service level agreements are achieved and client expectations are
met or exceeded.
< Assisting with the creation of project plans/ proposals till
installations.
< Ensuring products and services are delivered to customers on time and
within budget
< Responsible for:
o Recruitment and Training & Development.
o Attendance/ Time/ Leave Management.
o All AMC, FMS, Warranty service requirements through SAP.
o Manpower arrangement for the current sites.
o Escalation Handling.
o Vendor Management (PO/ delivery/ settlement of Vendor payment).
Key Projects Handled:
Title : State Bank of India (Networking Project) All Over
Maharashtra.
Role : Assisting to Project team and responsible for:
< Handling overall project which includes procurement of material,
delivery, vendor negotiation, vendor payment & Maintenance all over
Maharashtra.
< Preparation of the Invoices & to follow up for the payment.
Highlights :
< Recommended by the organization for the SAP operation training at HO.
Key Projects Handled:
Title : Dell Project (Unisys) Pune.
Role : Handled Dell Project and responsible for:
< Call Allocation/ Scheduling.
< Ensuring to provide the services to the client at the given SLA.
< Handling logistics department.
< Ensuring the closure Report (TPM).
1st December '04-1st November '06 with Phoebus Technologies Pvt Ltd, Pune.
Joined as Exe. Co-Ordinator
Key Deliverables:
< Handling HP operations/installations/maintenance calls.
< Functioning as a single point of contact with client with respect to
operations department.
< Responsible for:
o Acceptance/ Rejection of the cases.
o Call allocation & Scheduling.
o Ensuring products and services are delivered to customers on
time and within budget
o Preparing data on daily basis in terms of installations/
replacement.
o Closing complaints and calls for all processes.
o Preparation of the reports of open/closed/ Monthly calls.
o Preparation of the sales report against purchases.
o Acting as a SPOC for the payment follow up with HP, customers.
PROFESSIONAL TRAININGS
< SAP (SD Module) Operations from Allied Digital Services Ltd.
< H Office/ CRM Training from Microline India Pvt Ltd
ADDITIONAL ACTIVITY
< Completed the project in Deepak Nitrite Ltd on Competency Profiling while
pursuing PGDBM.
PERSONAL DOSSIER
Date of Birth : 3rd April 1982
Present Address : Nandan Inspera, A2-501, Wakad,Pune.
Permanent Address : Nandan Inspera, A2-501, Wakad,Pune.
Passport Details : NA
Linguistics Abilities : English, Hindi & Marathi
Marital Status : Married
References : Can be furnished on request