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Manager Customer Service

Location:
Carmel, NY, 10512
Posted:
January 13, 2013

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Resume:

Victoria Gavin Serino

** ***** ****

Carmel, New York 10512

845-***-**** Home 845-***-**** Fax

914-***-**** Cell

__________________________________________

Practical and organized professional with experience in all aspects of

computer operational functions and analytical format.

C-Tech Carpentry: 19 Avery Rd Carmel NY 10512

March 1997 - Present

Manager : Heavy customer service, keep records of all customer jobs, Answer

phone and record messages. Type contracts, as well as overseeing jobs,

inform the foreman of any problems, speak with building dept. in obtaining

permits Make sure that building supplies are picked up on time and on the

job for the start date. Accts/ receivable and accts. payable efficient in

micro soft word, knowledge of excel liaison between the foreman and the

customer

Somers Central School District Rt. 202 Bailey Court Somers NY

Sept. 2004 - Present

Bus Attendant: Aid in and assist physically challenged children

including those confined to a wheelchair, also to maintain in assisting the

bus driver to keep order on those busses that have discipline problems

Carmel Pediatrics 11 Fair Street Carmel N.Y. 10512 Dr. V. Monteleone

Sept. 1997- 2004

Office Manager: duties included medical billing, insurance billing,

insurance payments, balancing daysheets, checking open item reports for

delinquent personal and insurance payments, answering phones, making

appointments, Hiring staff,

Helping patient's with any complaints, as well as all aspects of inventory

control

Danbury Pharmaceutical Mt. Ebo Corporate Park, Brewster, N.Y. 10509

Stability Products Review, Chuck Smith, Manager March 1995-Oct.

1996

Generated periodic reports, maintained integrity and accuracy in a database

program, also utilized my experience with windows application skills.

Guidepost Seminary Hill Road, Carmel, N.Y. 10512

Mail Opening Dept. Joan Valdez, Manager Oct. 1984- March 1987

Processed orders for data entry, handled customer complaints. Also, worked

on set up of new system GS2000 and was given special assignments because of

my ability for accurately and efficiently completing projects.

I.B.M. Lime Klin Road, E. Fishskill, N.Y.

Computer Operations Dept. John Ringwood, Manager Oct. 1980- March 1981

Care and maintenance of magnetic tape and disk packs. All computer

operational functions including sorting and output data. Transmitting

data, mounting and

dismounting of magnetic tape drives.

Union Carbide Corporation Old Saw Mill River Rd., Tarrytown, N.Y.

Battery Products Division. Steve Wellock, Manager Oct. 1972- June

1976

Corrected orders that the system expelled due to error in packing.

Promoted to

supervisor of this dept. in which I organized and prioritize workflow of

five data evaluators.

Education: Yorktown High School, Yorktown N.Y.

Graduated 1972 with a commercial diploma

B.O.C.E.S. Tech. Yorktown, N.Y.

Graduated 1972- Banking and Accounting diplomaTech.- Minored

in Secretarial, and computers

Skills Experienced in R&R Report Writer, Ami Pro, Freelance Graphic,

Microsoft

Word, and Fox Pro.



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