Customer Service Sales

DANIELLA FLORES DE SOUZA

**** *. ******** **., *** 9B, 60660, CHICAGO, IL

Telephone: 312-***-**** (Mobile)

Email: abnxm0@r.postjobfree.com

Professional Profile

A highly experienced, creative, and results-driven fast learner with a

successful background in customer service, management, sales, and marketing

strategies. Has strong experience in very demanding sales and hospitality

industries with a primary focus on exceeding customer expectations and

ensuring optimum revenue. Possesses excellent communications, management,

and negotiation skills. Enjoys being part of, as well as managing,

motivating and training, a successful and productive team, and thrives in

highly pressurised and challenging working environments. Seeking a high-

responsibility employment in customer service, sales, and/or management.

Career Summary

2010-2012 INMOBILIARIA HERCULES (Seville, Spain)

Real Estate Agent,

. Developing and implementing successful direct sales strategies to

increase closing percentage.

. Successful development of new marketing customer service strategies to

generate qualified leads and higher client satisfaction.

. Management of property acquisitions, including negotiating real estate

fees, sale prices, and contracts.

. Close work with external professionals, including accountants, notary

publics, and banks, in order to facilitate property closes.

2007-2010 HOTEL ESPACIO AZAHAR (Seville, Spain)

Front Desk and Catering Manager

. Fully accountable for planning and organizing events, including

weddings, corporate functions, private parties, and public, ticketed

events.

. Work closely with clients and vendors to ensure highly successful events

and the highest client satisfaction.

. Primary role in coordinating room reservations, front desk, and customer

service departments of a small, and very busy, 4-star, hotel.

. Daily and highly demanding front desk and concierge experience.

. Highly experienced in handling customer complaints, in order to

efficiently resolve problems and ensure customer satisfaction.

2006-2007 TRAVELODGE HOTEL, VIA ISS FACILITIES SERVICES (London,

U.K.)

Regional Housekeeper Manager

. Exclusive role in launching highly productive and meticulous

housekeeping departments for 10 newly opened Travelodge hotels in the

London metropolitan area.

. Responsible for managing, training, and providing support for

housekeeping managers and entire housekeeping staff for 10 area hotels.

. Implemented team-building, motivation, and efficiency strategies to

ensure the achievement of optimum service standards and customer

satisfaction for each hotel.

. Responsible for initially contracting and terminating housekeeping

managers and staff in area Travelodge hotels.

2004-2006 TRAVELODGE HOTEL, VIA ISS FACILITIES SERVICES (London,

U.K.)

Housekeeper Manager

. Responsible for management and training of 59 housekeeping staff

members.

. Redevelopment and implementation of optimum housekeeping service and

efficiency standards to ensure highest customer satisfaction.

. Responsible for pay-role and scheduling coordination.

Education

2008 Flight Attendant Aviation Crew, Seville, Spain

2006 Pay-Role ISS Facility Service, London U.K.

2004 Health and Safety ISS Facility Service, London U.K.

2004-2005 Business & Economy London Business College, London,

U.K.

1998-2003 Law University Paulista UNIP,

Goiania, Brazil

Professional Development

Office Management Pay-role & Scheduling

Efficiency Strategies Sales & Direct Marketing

Customer Satisfaction Event Planning

Staff Management, Training, & Hiring

IT Skills

. MS Word, Excel, Access, Internet, and Email

Personal Details

Languages English, Spanish, and Portuguese

References Are Available On Request

Contact this candidate