Customer Service Quality Assurance

shawms khan

**** ************ *******, *** # ***( Plano, TX 75023 203-***-**** (

abnxli@r.postjobfree.com

Objectives

To seek an employment in areas of supervision, management, administration

and utilize earned knowledge and experience constructively.

Key Skills Earned and Primary Roles Played

Supervision of Operators Fluent in English, Pashto, Inventory Management.

and leaders. Urdu & Punjabi Microsoft Office

Quality Assurance. Quality Audit of Products. 2007/2010.

Leading team. Google Online Documents

Recording attendance and Pressure Gauges Assembling and Spreadsheets.

overtime scheduling. and Calibrating. Ability to work in any

Managing employees issues Machine Operation/operator. shift in 24/7 hours.

according to union Language Translations

contract and company Product Troubleshooting and teamwork motivation.

rules. Spreadsheet & Report

Training new employees. Creation.

Process Development Document Management.

Improvement. Records Management.

Proficient at trouble

shooting.

Education

. B.S. Business, University of Bridgeport, CT - 2010

. B.A. Political Science, Gomal University, Pakistan. 1991

Experience

FLEXIBLE PRODUCTS CO, Auburn Hills, MI

1999 to 2006

(http://www.flexible-products.com/ )

Shift Production Supervisor

. Assist press operators.

. Audit the quality of finished products.

. Supervised production as well as all shift operators

. Supervised union employees. Enforced union contract and company rules

. Trained new employees

. Supervised line leaders, Fork lift drivers and employees

. Managed receiving department

. Ensuring standard work and Environmental Health and Safety

. Process Supervision

. Managed processes of the each rubber injection molding press as

required by trouble shooting

. Quality assistance: audit the quality of the finished product,

inspect scrap materials

. Doing interview process and make recommendation about the employee.

. Resolving issues between the employees, which include counseling and

firing of an employee per company's rules and regulations.

. Improved the process development of product

. Made suggestions to improve mold and tooling

. Managed JIT shipments for external customers.

ASHCROFT, Stratford, CT

2007 to 2012

(http://www.ashcroftinc.com/ )

Calibrator, CNC Operator

. Assembling and calibrating a variety of pressure gauges from vacuum

to 100,000 lbs., Analog and Digital.

. Calibrating Pressure Transducer, Transmitter, indicators and gauges.

. Quality assurance and ensuring the deadline to be met ALWAYS.

. Implementing manufacturing process in an ISO-9000 environment.

. Operating CNC machine.

. Tools modifications and redesigning in order to address current

issues and technical leaks.

. Conduct causal meetings and discussion to improve processing and

production.

. Management of product shipping.

PETRO SERVICE, Rochester Hills, MI 1997 to 1999

Assistant Manager

. Supervised the oil change department and inventory

. Provided customer service

. Managed store inventory

. Maintained daily accounts

Pa Pa Joe's, Rochester Hills, MI 1995-1997

Customer Assistant in Produce Department

. Customer Service

. Maintained fully stocked produce items

. Office paper work and documentation/Inventory management

NATIONAL HIGHWAY AUTHORITY - PAKISTAN 1992-1995

Construction Supervisor

. Supervised construction labor-approximately 70 employees

. Translated directions from English to local languages

PAKISTAN PETROLEUM LIMITED - PAKISTAN 1989-1992

Negotiator

. Negotiated surveying rights with land owners for drilling

. Supervised construction labor-approximately 45 employees

Languages

English, Pashto, Urdu, and Punjabi

Note: Professional References are Available on Request.

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