Customer Service Manager

Diego Peña

**Royal Crest Dr Apt.#**,North Andover,MA 01845919-***-**** ****-****@*******.***

QUALIFICATIONS SUMMARY

Fabrication Lead/Head Press Brake Operator with progressively demonstrating expertise in areas of Personnel Management, and Employee Relations. Equally strong qualifications in areas of intelligence analysis. Have successfully lead a minimum of 30 direct associates for two different shifts. Great communication skills, dynamic leader, strategic thinker, and problem solver who builds teamwork and possess the drive to surpass goals.

CORE COMPETENCIES

Microsoft Office

Psychological Assessments

Management

Bilingual (Spanish/English)

Training & Development

Performance Management

Forklift Certified

CNC Machines

Press Brake Amada HFB

Press Brake Amada RGS

Press Brake Cincinnati

Accurpress w/ Horton System

EMPLOYMENT- HIGHLIGHTS- HISTORY

High Tech Fabrication-November 2011 to June 2012.

Raleigh, North Carolina

Southbend – March 1999 to June 2011

Fuquay Varina, North Carolina

EXPERIENCE HIGHLIGHTS

Management May 2007 to June 2011 Fabrication Lead for 1st and 2nd Shift: Managed the schedule, coordinated activities of the shop floor and fabrication area, cooperated with the production manager to fulfill orders, meet inventory requirements and deliver quality finished product to customer on time. Supervised all work from press brake operators in order to meet and exceed customers expectation; quality controlled minimal scrap, repair or re-furnished products. Coordinated and communicated with the Engineering Department on matters of technical issues with new prototype parts and production parts. Help train all the Press Brake Operators and supported with down time on machines, and always followed safety procedures and quality standards.

Press Brake Operator March 1999 to June 2012 Press Brake Setup Operator:

Responsible for overall setup, operations and performance of the press brake machines. Read blueprints and made the selections of proper dies to produce parts. Checked parts for quality and maintain required work records. Maintain proper care of tools and equipment. Acquired training to other Brake operators on Machines like: Amada HFB, Amada RGS, Cincinnati and Accurpress with Horton System. Followed proper procedures for safety and maintain equipment in orderly condition.

EDUCATION & CERTIFICATION

• Bunker Hill Community College June,1988 (Boston, Massachusetts)

i. Graduated in Associates Degree in Computer Science

WORK HISTORY

• IBM (September 1998-March 1999)

i. Material Handling/Tracker-Durham, North Carolina : worked with inventory control, conciliation of the product, kept track of complete order through the SAP Software (identified the order, part numbers, quantity, location and ship destination) Light weight duties and operated a Forklift.

• Sanford Ford Lincoln Mercury (August 1997-August 1998)

i. Sales Consultant-Sanford,North Carolina:

Client relation, conducted presentation of the vehicle and ability to negotiate calculation of payments, credit analysis, fill up all administration paper work before delivery; also worked in customer service in the parts department as a Spanish translator.

Reference upon request!

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