Customer Service Pvt Ltd

Prabhakar Rao NAkka

Email: abnxfz@r.postjobfree.com

[pic] www.linkedin.com/pub/prabhu-rao/31/9b6/529

Phone: +91-903*******

Objective:

Dedicate my available knowledge and energy to the fullest to which ever

career in a productive & rewarding environment, thereby maintaining long

term relationship with the organization. I personally believe in my

capacity and am ready to be molded accordingly, by the firm that employs

me.

Summary:

V Effective in building positive relationships with personnel at all

levels within the company and providing the highest level of service

to meet the strategic needs of the organization.

V Organized, self-motivated with the demonstrated ability to handle

complex responsibilities in a demanding work environment.

V Helping the client in all their staffing needs primarily focused in

IT.

V Technically evaluated candidates using questionnaire which is provided

by the client.

V Having good domain knowledge in the areas like IT, Telecom,

Healthcare, Banking, Retail & Automobile.

V Have had worked with State Clients like MA, MT, MI, FL, NC, CA, KY,

IL, MN, NJ, NY, PA, MD, DE, CT, SC, GA, TX, Commercial Clients Like

Papa John's, CALPERS, AUCTION.COM, Pepsi Co, Wipro, IBM, CTS,

AUCTION.COM, State Street Bank etc.

V Having good experience working with direct clients.

V Maintain relationship with contractors to keep them engaged in their

assignment and help them through the hire process when applicable.

V Responsible for sourcing, identifying, attracting, securing and

closing the hard to find candidates.

V Fairly aware of different tax terms, benefits and costs like W2, 1099

& Corp to Corp.

V Responsible for all aspects of account development, negotiating rates

for Contract, Contract-to-Hire & Fulltime job openings.

V Actively involved in internal recruitment process.

V Having good experience in recruitment using Social networking forums and

Groups.

V Utilized various Job Boards and used additional sources for potential

candidates include Referrals and used intense Boolean searches on

Google.

V Good exposure in all kind of IT skills.

V Coordinate with Account Managers and Applicants to schedule phone and

in-person interviews.

V Well versed of job postings on the job boards and internet groups.

V Participate in weekly recruitment meetings, focused on troubleshooting

difficult positions and managing client issues.

V Having good experience in Team handling and mentoring.

V Having strength and capacity to handle large volumes of requirements.

V Excellent communication, strategy, sourcing and negotiation skills with a

proven track record of excellence in the placement process.

V Comfortable to work with International Dice, Monster, Corp-Corp, Career

Builder, Hot Jobs etc. & Domestic (Naukri, Monster India, Times Jobs,

Jobs Ahead) job portals.

V Possess excellent technical skills and great understanding of client's

requirement.

V Actively involved in preparing weekly reports.

[pic]

Technical Skills:

Computer Skills: Windows 95,98,2000XP, Vista/7, MS Office Suit, C, C++.

Typing Speed: 35 WPM on Average.

Education: B.Commerce.

[pic]

Work Experience Summary:

Company Name Job Title Duration

1st Coolsoft India Pvt Ltd Sr. IT Recruiter Nov 2010 - Till

Date

2nd Veritis Solutions IT Recruiter May 2010 - Nov 2010

3rd Vibatel Solutions (HSBC) Customer Support Aug 2009 - Mar 2010

Executive

4rth Magna Retail Computer Operator Feb 2008 - June

2008

Work Experience

COOLSOFT Technologies Pvt Ltd

Industry: IT Staffing & Development

USA: Louisville, Kentucky

India: Hyderabad, AP

http://www.coolsofttech.com/

Designation: Sr. IT Recruiter Nov 2010 - Till Date

COOLSOFT was formed in 2001 with an objective to become a premier

Information Technology Service provider with a strong product portfolio. It

was formed with a dedication to build a long-term relationship with clients

by offering quality services that include providing software products,

consulting and executing major projects at highly competitive prices.

COOLSOFT by providing committed services to its clients has increased its

revenues over 11 million dollars in year 2010.

Roles and Responsibilities:

V As an Technical Recruiter, my duties includes identifying, sourcing,

screening resumes for various technical requirements such as

PeopleSoft, Oracle, SAP, .Net, Java, Web methods and other technical

areas.

V Successfully handled requirements from direct clients.

V Placed high-end technical professionals in the area of Information

Technology Industry in contract positions. Specialized in Software

Engineers to Architects.

V Effectively recruited candidates through Internet research, internal

database, cold calling, referrals, networking, job fairs, and other

strategies.

V Responsible for checking references, negotiating terms and rates for

each project, coordinating the interview process, extending offers,

and closing candidates.

V Successfully submitted candidates for almost every requirement that is

assigned to me on an average I submit resumes as per requirement.

V Created and maintained good database of resumes on various

technologies.

V Identified suitable resources for the client needs.

V Worked closely with all Business Managers and Recruiters regularly

filling their requirements.

V Utilized job boards like Dice.com, Monster.com, Careerbuilder.com,

Corp-corp.com for finding the right candidates

Verities Solutions Pvt Ltd

Industry: IT Staffing & Development

USA: Irvine, Texas

India: Hyderabad, AP

http://www.Veritis.com/

Designation: IT Recruiter May 2010 - Nov 2010

Veritis was Founded by technocrats with the sole mission to provide full

scale Information Technology services, Veritis continues to build and

expand business value to a number of small, medium and Fortune 500

companies.

Vibatel Solutions Pvt Ltd

Industry: IT Staffing & Development

India: Hyderabad, AP

http://www.Vibatel.com/

Designation: Customer Support Executive Aug 2009 - Mar 2010

Vibatel is a leading complete solution provider in the Domestic &

International BPO markets in India. Our philosophy is focused on relentless

pursuit of excellence and quality in all spheres of our activities. We

always serve our esteemed clients in improve their services and achieve

their strategic goals. We also possess a strong technology focus on

building and operating latest software and technology platforms, by

conceiving CRM strategies to serve our clients in an effective and

efficient manner.

Roles and Responsibilities:

V Receive inbound calls from participants with regards to 401(K) or

other Retirement Plans

V Answer participant questions, as well as question participants to

obtain full understanding of what information is being requested.

V Document all calls with regards to participant inquires accurately

using Call Tracking System.

V Provide quality customer service on every call.

V Communicate clearly and effectively with participants.

V Promote good listening skills.

V Manage length of calls.

V Recognizing and managing assertive customer calls.

V Promote teamwork and call center success.

Magna Retail

Industry: Retail

Hyderabad, AP

Designation: Computer Operator Feb 2008 - June 2008

Roles and Responsibilities:

My duty is to be friendly and provide excellent customer service. This

service extends beyond just the checkout line. While a grocery store often

has a customer service desk, many patrons will choose to locate a cashier

to get help with their shopping experience. This often includes helping

customers find specific items or answering questions about current sales or

promotions. It may be as simple as directing the customer to the restrooms.

I use to maintain a friendly demeanor while providing whatever help the

customer might need to ensure they have a positive experience in the store.

[pic]

DECLARATION:

I here by declare that the information given by me is true to the best of

my knowledge and belief.

[pic]

Contact this candidate