Manager Sales

PRASHANT KUMAR PRASAD

Thunderbird, One Global Place, #1433, Glendale, AZ 85306, USA; +1-602-***-****; **********@******.*-****.***

SUMMARY

MBA candidate in global marketing and general management and a highly accomplished senior manager with

13 years of experience directing customer professional services from sales through implementation and post

delivery support. Unique blend of executive management skills and proven track record in team building, staff

management, policy and procedure development and problem resolution using innovative solutions across the

Asia pacific region. Customer focus-driven leader with ability to successfully orchestrate complex customer

engagements and work environments, generating strong revenues and fueling greater customer loyalty.

EDUCATION

Phoenix, AZ, USA

Thunderbird School of Global Management

MBA in Global Management specializing in Global Marketing Aug 2009

• Awarded entering student’s merit scholarship

• Brand management Winterim – 2009

Mumbai, MH, India

Ramrao Adik Institute of Technology (University of Mumbai)

BS in Electronics Engineering May 1995

• Student Leader and Head – College Students Committee – 1993-94

PROFESSIONAL EXPERIENCE

Bangalore, KK, India

Subex Ltd.

A global telecom software products company with US $ 121 million in annual revenues

Senior Manager – Customer Support Services, Asia Pacific Mar 2006 – Aug 2008

Sustained positive leadership and steered a team of 25, to lead technology operations, customer relations

management, project management, and technical support center. Built comprehensive expertise in product /

service delivery management, customer management, employee relations and personnel management. Led

support delivery and customized requirements sales of revenue maximization products and managed my

budgets. Assessed client response and customer satisfaction. Boosted organizational reengineering and

development. Restructured organizational unit to optimize resources and provide excellent customer service.

Conducted and finalized performance evaluations.

Spearheaded key client management activities and developed strong professional relationships with client

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executives and decision makers in the Asia Pacific telecom industry resulting in 95.6% client retention.

Developed strategic operating plans for generating new business from existing clients resulting in 25%

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growth in the services revenue.

Negotiated annual maintenance contracts to increase key accounts contract profitability by an average of

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23%.

Realigned organizational structure to capitalize on employee technical and core competencies resulting in

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40% improvement in operational efficiency and 18% increase in profits.

Created and developed processes for service delivery improvements resulting in 20% increase in customer

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satisfaction and 10.5% increase in service level adherence.

Bangalore, KK, India

NCR Corporation India Pvt. Ltd

A global IT Services company and leader in ATM, POS and networking with US $ 4.6 Billion revenues

Territory Manager Oct 2003 – Feb 2006

Spearheaded professional services, strategies and vision with full ownership of service delivery, customer

relations, employee management, and outsourced partner management in the southern territory of Karnataka

and Goa in India. Matrix managed total implementation services (infrastructure services) and local office

facilities. Ensured SLA achievement and customer satisfaction. Managed HR process: selection, recruitment,

training, development and employee relations.

Led the IT managed services and technical support delivery for ATMs and networking equipments

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effectively to generate 100% recurring business from all key accounts managed.

Mentored 1 territory services manager, 4 team leaders and over 30 engineers in 8 offices to deliver quality

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and timely support to customers. Unit productivity ranking improved from 8th position to 3rd position

across India.

Recruited, hired, trained and motivated team members and achieved 91.3% employee retention in a high

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turnover market by actively mentoring and guiding the team.

Managed the national services accounts of three key banks and two networking organizations and

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generated recurring annual maintenance revenues of $1.5 million and new projects worth more than $ 3

million each year. Achieved 100% client retention.

Computed spare parts failure analysis regularly to achieve and maintain optimal spare part inventory and

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just in time inventory for the region. This coupled with quality service delivery resulted in 95% service

level adherence.

Mumbai, MH, India

HCL Infosystems Ltd., Frontline division

A global IT Hardware, Software and Services company, with revenues of US $ 2.8 billion

Channel Manager – Solutions Nov 2001 – Oct 2003

Drove 3 solutions consultants, 8 channel partner organizations and outsourced service partners to develop

solution sales business in the western region of Maharashtra and Gujarat in India. Trained channel partner’s

sales teams for consultative solution sales of all aspects of technology services like networking, security,

mailing and collaboration, connectivity and facility management.

Established and developed service sales organization in western India. Created strategic and tactical plans

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that resulted in annual revenue growths of over 70%. Recognized as an exceptional performer.

Analyzed key strengths of various resellers to identify, recruit, train and develop the value added channel

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sales organization, increasing channel contribution by 20% annually.

Established strategic relations with key product and technology partners that resulted in a 15% increase in

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service portfolio penetration.

Earned promotions and job responsibilities were enhanced 4 times over a period of 6 years with HCL.

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Total work duration with HCL Infosystems Ltd: 8 years and 1 month (Sep 1995 to Oct 2003). Additional

experiences (Sep 1995 to Oct 2001): Manager – Technical Support services, Assoc. Manager, Sr. Engineer and

Engineer. Successfully executed key international projects for HCL in The Netherlands (Aug 1998-Aug 1999)

and the US (Nov 2000 to Oct 2001)

ADDITIONAL INFORMATION

English (Fluent); Hindi (Native); Marathi (Conversant); French (Beginner)

Languages:

MS Office (advanced MS Excel skills), MS Project, MS Visio.

Computer Skills:

Advisor – Thunderbird consulting club, Member –Thunderbird marketing club and

Activities:

Supply Chain Management club.

Contact this candidate