Manager Project

Clinton J Jones CISM CITP CNA

abnxay@r.postjobfree.com

Mobile : 206-***-**** Seattle, WA, USA

Profile

• Over 19 years professional experience (Last 10 years leading ERP

implementations – as Project Manager, Team Lead, Techno-Functional Lead

and Operations Manager)and Technical Quality Manager in various industries

including Automotive, Consumer Products (FMCG), Transportation,

Telecommunications and Online Services and wholesale distribution.

• Have implemented and supported complex international SAP and Oracle

solutions on numerous collaborations with SAP Development and SAP

Implementation and product Integration and Support Partners.

• Ability to function as an individual contributor or lead teams effectively.

• Knowledge of, and worked in, mixed architecture environments.

• SAP knowledge on ERP Enterprise and NetWeaver, ASAP implementation

methodology, SAP Solution Manager, IT support for SAP solutions, various SAP

solution management tools, operational best practices, toolsets and

implementation of customer-specific SAP solutions.

Technical

• Functional and technical knowledge of CRM (ISA-CIC), BW, PDM, IS-Retail,

elements of SCM (WM, PM) and SRM (QM, EBP), Solution Manager.

• Performed operational and technical analysis for complex business processes

and technology landscapes.

• Coordinated and managed SAP development, change and operational

management teams.

• Performed Root Cause analysis skills for critical functional/technical problems

and development issues.

• Project Planning for green-field, enhancement and initial implementation projects

and continuous improvement operational activities including Archiving.

• Performed as Project Management for SAP implementations.

• SOX and Governance Risk & Compliance (GRC) knowledge to support

compliance initiatives

Experience/Project Work

Company: SAP America, Newtown Square PA

Project Description/Scope: Global ERP Implementation

Role: Premium Engagements Technical Quality Manager – Senior Consultant

Duration: 15 months

Responsibilities/Deliverables:

Functioned as Part of the customer's Program Management Office (PMO) with

vendor, customer and system integrators on a global implementation of SAP

ECC SCM, GTS, BI/BW, XI

Participated as an active participant in risk identification, root-cause analysis and

monitoring of project software issues through to resolution.

Engaged in communication activities and issue resolution across integration

partner and SAP consulting teams

Coordinated activities across different SAP organizations to provide premium

engagement assessment services

Provided status and risk reporting.

Clinton J Jones CISM CITP CNA

Documented and articulated business requirements.

Served as a point of escalation for customer's messages requiring special

attention or escalation

Achievements:

Successful execution of RunSAP Assessment and two Technical Feasibility

Checks.

Improved responsiveness to message handling from supporting organizations for

the implementation by coaching the project team on best practices for working

with internal processes.

Built relationships with Customer and Vendor SAP Development and project

teams to directly support issues.

Company: Microsoft Global Foundation Services, Redmond, WA

Project Description/Scope: Technical enhancements to Centralized Procurement Buy

Desks.

Role: SCM Senior Consultant

Duration: 7 months

Responsibilities/Deliverables:

Functioned as Part of Program Management Office (PMO) with vendor, customer

and system integrators on a complex implementation of a Fixed Asset Buy Desk

for a leading on-line services provider.

Participated as an active participant in risk identification, root-cause analysis and

monitoring of project software issues through to resolution.

Engaged in communication activities and issue resolution across Vendor,

Customer & Vendor SAP, Sales and Finance teams.

Coordinated activities across different SAP organizations to provide more

effective support of project issues.

Provided status and risk reporting.

Documented and articulated business requirements especially in the area of

cross system integration (SAP to Microsoft Dynamics - AX)

Achievements:

Successful Phase 1 Go-Live with planned functionality for Item Master and

BOMs.

Improved response time/quality from supporting organizations for the

implementation by coaching the project team on best practices for working with

internal processes.

Built relationships with Customer and Vendor SAP Development and project

teams to directly support issues.

Company: T-Mobile USA, Bellevue, WA

Project Description/Scope: SAP CRM, ECC, BW, PDM, EBP, HRMS Ops and projects

Role: Senior Operations Manager

Duration: 23 months

Responsibilities/Deliverables:

• Responsible for day to day system operations supporting 33,000 self service

employees, 3,000 SAPGUI users, 4 call centers, 4 distributions centers and 300+

retail outlets.

• Managed the transition of projects into operational mode

• Worked with system integrators, internal development and service providers for

the delivery of new development and support services.

Clinton J Jones CISM CITP CNA

• Provided Change Management leadership for new initiatives, implementations

and changes according proprietary business requirements.

• Provided guidance and leadership to teams for the support of implementations,

changes and enhancements together with problem analysis and resolution.

• Monitored implementations in cooperation with respective domains in support of

knowledge transfer & rollout.

• Acted as SPOC (Single Point of Contact) for SOX technical access approvals

• Acted as technical sponsor for SAP Archiving.

• Participated in numerous national Go-Lives and rollouts

• Coordinated with other project groups responsible for Support, Integration and

Custom Development in support of project deliverables.

Achievements:

• Delivery of supporting technical workshops and training.

• Go-Lives of EBP for 200+ buyers; Phase 2 CRM implementation to support

500+ telesales representatives; CRM business partner Co Branding CRM Sites;

POS Data Management (PDM)

• Upgrade of 6 year old ECC system to latest Support Pack Stack

• Implementation of SAP BASIS Object Archiving; SAP HRMS ESS Time and

Attendance and Performance Management; GRC Components

• Formed SAP internal operational teams, engaged external consulting

partners (SAP & IBM).

• Support for Foreign Owned entity SOX compliance and role redesign;

Company Code Restructure and Financial Entity reorganization initiative

Company: Tideworks Technologies Inc – A Carrix Company

Project Description/Scope: W M, RTLS, RFID, WIFI, GM, OCR and VIMS.

Role: Infrastructure Projects Manager

Duration: 17 months

Responsibilities/Deliverables:

• Provided project estimation, budgeting, planning, procurement, resource

planning, coordination and management for the implementation through

realization.

Achievements:

• Completed numerous projects on a per facility basis.

• Delivered supporting technical workshops and training.

Company: Almarai Company Ltd, Riyadh, Saudi Arabia

Project Description/Scope: Day to Day IT Operations and Implementation of SAP ECC

Role: IT Manager Duration: 36 months

Responsibilities/Deliverables:

• Development and operation of a 40 node NOC supporting 29 sales and 8

manufacturing operations, 800+ users using custom applications and SAP R/3

4.6c using mixed communications technologies.

Achievements:

• Engaged business in requirements planning and development of an RFP for

ERP Selection.

• Formed SAP internal project team, engaged external consulting partners.

• Transitioned business technical infrastructure from BaaN (AIX) to SAP R/3

(TRU64).

Clinton J Jones CISM CITP CNA

• Developed Gulf War Business Continuity Plan - extended to SAP and DP

Disaster Recovery

• Developed functional requirements and business case for SAP WM/LES

implementation and engaged external consulting partner (Siemens Dematic).

• Delivered supporting technical workshops and training.

Company: LuK Africa, Port Elizabeth, South Africa

Project Description/Scope: ERP Implementation

Role: IT Manager Duration: 21 months

Responsibilities/Deliverables:

• Responsibility for the full IT function including process control, CAD,

automation, ERP and custom applications design and development

.Achievements:

• Rescued failed ERP implementation

• Transitioned business through Y2K in compliance with Automotive Industry

specifications and compliance requirements.

• Engaged business in requirements planning and development of various

projects related to designing, reporting and control systems. Implemented green-

fields infrastructure and upgraded existing resource capability.

Education & Certification

Rhodes University – Bachelor of Commerce (BCom)

– Psychology & Business Information Systems

Certifications:

• Certified Information Security Manager – Information Systems Audit and

Control Association.

• Certified Information Technology Professional – British Computer Society

• ITSM Foundation – Foundation Certificate in IT Service Management (ITIL3

Foundation) - ISEB

• EW – Early Watch Certified

• SAP050 – BASIS Technology

• SAP TQM Certified

• SAP E2E100 Root Cause Analysis Certified

• SAP E2E400 Technical Upgrade Management

Citizenship: South African & EU (British), Legal US Resident (Green Card)

Languages: English

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