Post Job Free

Resume

Sign in

Project Manager Customer Service

Location:
Plano, TX, 75025
Posted:
March 09, 2010

Contact this candidate

Resume:

View My VisualCV Online: http://www.visualcv.com/dougcaldwell

Doug Caldwell Web 2.0+

Performance

Creator of O*M*G* Moments

*Oh My Gosh! Web 2.0 The Machine

is Us/ing us.

**** ****** **** *: 214-***-****

Plano, TX 75025-4387 h: 214-***-****

Click text about to view.

United States m: 214-***-****

In the last century somebody

abnxav@r.postjobfree.com

other than former VP Al Gore

My Website: http://www.dougcaldwell.net took the “initiative” to start the

My Blog: http://www.doug-caldwell.blogspot.com/ Internet. What started out as man

twitter user ID: http://twitter.com/Doug_Caldwell

directing the machine has

become something else. Who is

using who? 100 billion uses a

Facilitator Extraordinaire' day. The machine is us. The

machine is using us. Let’s

Results-focused to create learning WOWs! Dynamic trainer and engaging speaker with national and understand the web in 5 minutes.

international audiences. Task oriented instructor in achieving measurable improvements and attaining

goals. Team leader for civilian and military projects. Slide show @:

http://www.slideshare.net/

caldwdo/web-20the-machine-is-

Skills using-us

Achievements (Rockstar)

Read to Success

10+ Years Experience, ( Last Used <1 year ago )

Create learning WOWs!: Trained over 10,320 people. Used and presented Microsoft Office

applications. Utilized instant messaging, desktop video conferencing, and interactive media to plan

and conduct instructional events.

Trainer: Team member for IBM Point-Of-Sale system project. Trained over 1350

managers/employees in USA/Asia/Pacific. Provided technical instruction on hand-held/

Click image to read document.

mobile devices and checkout lane equipment.

Lessons from business books to

Task oriented: Obtained resources and personnel to make improvements and achieve be famous for more than 15

goals. Customer service accomplished 10% annual growth in new customers. Increased minutes.

service area coverage by 200% with no staffing increase.

Document download @:

Facilitator: Applied techniques of team building, role-playing, group discussions, coaching http://www.scribd.com/doc/

39282/Read-to-Success-Handout

and counseling. Achieved 123% of financial goal for non-profit fund raising campaign.

Led teams and organizations of 3-350 people.

Solves problems: Featured presenter on Software as a Service [SaaS] to achieve results.

Relocated factory 250 miles while maintaining production schedule. Evaluated, selected, Vision-Goals-Mission

and created instructional materials and tools for teaching.

Experience

The InSource Group

Dallas, TX, United States Sep 2008 - Feb 2009

Instructor Click image to read document.

Conducted training on hand-held mobile computers for 6-40 technicians of Service See the Vision when your Goals

Experts, Inc. at 16 USA locations. Coached managers and support staff on new Internet achieve the Mission

features and integration with legacy computer system.

The Training Associates Download document @:

http://www.scribd.com/doc/

Westborough, MA, United States Mar 2007 - Jun 2008 39335/See-the-Vision-when-your-

Instructor Goals-achieve-the-Mission

Conducted training at 27 locations on new point-of-sale terminals for Defense Commissary Agency

Time to Tweet Three

in USA and Asia/Pacific. Used e-learning, OJT and personal coaching for employee transition in

stores with daily sales of $175,000+.

Twitters + 2

Spherion Atlantic Enterprises, LLC

Dallas, TX, United States Oct 2003 - Feb 2007

Lead On-Board Specialist

Conducted new hire orientations of 30-40 transportation security screeners weekly for the TSA.

Facilitated their initial enrollment in federal payroll and benefit programs. Resolved initial new hire

problems with TSA officials. Click icon to hear narration.

Audio narration about use of

Maritz Performance Improvement Company Twitter and associated

applications.

Fulton, MO, United States Feb 1996 - Mar 2002

Facilitator

Slide mentioned can be viewed

@:

Provided on-site coaching to develop teams and promote leadership for 29 Cadillac

http://www.slideshare.net/

dealerships. Utilized customer research to sell 1,000 more Cadillacs, exceed customer caldwdo/time-to-tweet-three-

expectations, and improve revenue by $15,000,000 nationwide. twitters-plus-2

Texas Instruments Corp.

Dallas, TX, United States Jul 1979 - Jun 1995

Connection to

Project Manager/Quaility Assurance Engineer

History

Obtained raw material and created production plan to fabricate wire and cable products.

Constructed and managed budget in excess of $1,000,000. Supervised four employees. Saved

Comment about the A-

$25,000 annually with 30% reduction in cycle time. Supervised test and inspection employees.

Bomb Dome

Reduced test failures by 75%.

Education My connection to the history of

Hiroshima, Japan and a key

individual with the Manhattan

University of Dallas - Graduate School of

Project which developed the

Management atomic bomb.

Irving, TX, United States Sep 1981 - Jun 1983

For more information of the

MBA, Business Management Manhattan Project @

http://en.wikipedia.org/wiki/

Manhattan_Project

Chapman University - Undergraduate

Video available @:

Orange, CA, United States Sep 1977 - May 1979 http://www.youtube.com/

BA, Business watch?v=cmTZqVkHk44

Tags

coach, facilitator, instructor, Project Manager, facilitator resume, trainer resume, technical support

trainer, tsa trainer, ibm trainer, resume for doug caldwell, pos terminal trainer, pos trainer, defense

commissary agency trainer, service experts trainer, hand held terminal instructor, deca trainer, federal

hr benefits orientation, benefits instructor, coach resume, entry on-duty specialist, cadillac standards

for excellence facilitator, sfe facilitator, careerresumecv, point of sale terminal instructor, point of sale

terminal trainer, mobile computer trainer, mobile device trainer, instructor mobile computer, doug

caldwell



Contact this candidate