Quality Assurance Human Resources
Resume:
MICHAEL LEE FORD
** ********** **** **** *****, PA, 17370
(C) 717-***-**** abnx98@r.postjobfree.com
PROFESSIONAL PROFILE
Resourceful Human Resources leader with over 10 years of management and supervisory experience, possessing
exceptional communication, negotiation and problem solving skills and a proven ability to apply a consumer-oriented
approach. Have been continually promoted and assigned increasing responsibility throughout career. Proven abilities
in organizing management workflow and utilizing a proactive approach to problem solving. Worked closely and
effectively with employees and community members at diverse levels as the liaison for the Pennsylvania Army
National Guard. Knowledgeable and adaptive management professional with extensive experience in recruiting,
quality assurance, financial analysis, logistics, strategic planning, information technology, and operational security.
Possess proactive leadership style that motivates staff members to excel and initiates vital solutions that magnify
overall results. Demonstrated success in achieving resolutions to conflicts, developing teambuilding programs, and
managing personnel. Demonstrated commitment to leadership through positive contributions in improving employee
morale, retention, productivity rates, and streamlining policies and procedures.
PROFESSIONAL WORK EXPERIENCE
Recruiting and Retention NCO Dates: December 2005- Present
Army National Guard Hours/week: 60
369 North George Street Salary: $75,000
York, PA Supervisor: Paul Bucher
Telephone: 717-***-****
Permission to Contact: Yes
Duties and Responsibilities
Recruits and retains qualified soldiers for entry into the Army National Guard in accordance with applicable regulations.
Supervise recruiting and retention activities.
ANALYZE: Analyzed Human Recourses program design to anticipate and minimize problem areas. Conducted
enlistment, attrition management and retention reviews and interviews.
TRAINING AND DEVELOPMENT: Conducted new employee training and staff development training for groups and
individuals. Trained managers in effective recruitment, hiring, training recognition programs negotiation techniques and
performance appraisal systems. Developed and conducted skill building sessions and leadership training programs. Train
personnel on career planning and identifying alternatives to separation/ transfer/ discharge. Develop time management
work plans, prepare advertising budget and determine regulatory requirements for advertising. Conducted professional
development programs.
EVALUATE AND REVIEW: Evaluate retention data, forms, and files. Maintain statistics on recruiting programs. Review
pay and performance data. Assist in marketing research and analyze management data to evaluate subordinate
performance. Identify and cultivate means of influence within the community.
PROCUREMENT: Procured supplies and services in the form of formal advertising. Develop Procurement plans by
reviewing history, and marketing conditions to develop state marketing plans and negotiate within advertising budget.
Prospect for leads within the community. Determine eligibility for enlistment and procured new candidates.
COMMUNICATION: Effectively communicate both orally and written with supervisors, subordinates, outside recourses,
and prospective clients. Distributes and displays recruiting publicity materials. Contacts, interviews, and advises civilian
personnel to obtain qualified applicants for enlistment into the Army. Contacts representatives of schools, public officials,
personnel managers, parents of prospective applicants, religious and civil leaders, and others to present the Army as an
employment and career opportunity. Presents formal and informal talks on advantages of the Army at civic and service
organizations and student bodies.
MICHAEL LEE FORD
(C) 717-***-**** abnx98@r.postjobfree.com
Page 2
PLANNING/DEVELOPMENT/IMPLEMENTATION: Develop processes, procedures, and evaluation plans to be
implemented. Devise systems of review, management controls, evaluations, and checklists designed to measure and
ensure compliance with regulatory guidelines. Plans and design procedures to improve organizational efficiency and
effectiveness.
TRACK/MONITOR PERFORMANCE: Analyze and evaluate programs, processes and candidates to determine whether
they are meeting goals and objectives.
COORDINATION: Directed and coordinated association functions, such as conventions, exhibits, and job fairs.
Accomplishments
• Managed assigned companies retention program achieving a retention rate of 119% of wartime strength
• Elevated junior recruiters by providing dynamic leadership to improve their recruiting mission percentage by an
average of 16% in 7 months
• Top Recruiting team for PA in 2006
• Achieved a 100% ship rate saved countless training dollars and greatly assisted deploying units by providing qualified
soldiers to their ranks
• Served as a primary instructor and was directly responsible for providing training to over 300 soldiers of which 17
earned Honor Graduate distinction at Initial Active Duty Training.
• Achieved the distinction as the #1 Recruit Sustainment Program in the state of Pennsylvania for 4 consecutive years
FY 2009 thru 2012.
• Instilled a sense of pride and motivation into the soldiers that he instructed and mentored, which greatly assisted Team
Harrisburg in achieving the #1 Ship Rate in Pennsylvania.
Recruiting NCO Dates: June 2000- November 2004
US Army Hours/week: 70
5205 Simpson ferry Road Salary: $60,000
Mechanicsburg, PA Supervisor: Larry lee
Telephone: 717-***-****
Permission to Contact: yes
Duties and Responsibilities
Recruits and retains qualified soldiers for entry into the Army National Guard in accordance with applicable regulations.
Supervise recruiting and retention activities.
ADVERTISING: Distributes and displays recruiting publicity material. Establishes liaison with local radio,
television, and newspaper agencies. Writes, edits, or presents recruiting material for use by local
communications agencies. Lends and exhibits motion pictures for civic, fraternal, and service organizations and
educational institutions.
COUNSELING: Interviews and counsels prospective enlistees. Discusses individual aims and goals to include
security, personal aptitudes, training opportunities, job satisfaction and stability, advancement, prestige, and
military life. Explains Army benefits including: medical care, dependent allowance, housing, reenlistment
bonus, retirement program, military/civilian educational opportunities, travel, recreational benefits, and all
similar programs. Evaluates applicants' occupational, educational, and psychological background to determine
Army programs with specific individual appeal. Explains occupational and organizational structure of the Army
to applicants, parents, and interested groups of individuals.
MICHAEL LEE FORD
(C) 717-***-**** abnx98@r.postjobfree.com
Page 3
ADMINISTRATION: Advises applicants of disqualification's which are waive-able and assists preparation of
waiver application. Gathers individual data and prepares forms and documents incident to enlistment
processing. Arranges for transportation, meals, and lodging for applicants where required. Maintains prospect
card files, school program folders, and prospecting lists. Assists in market research and analysis of recruiting
territory and makes appropriate recommendations to station commander.
EVALUATE: Administers and scores screening physical examination, and enlisted screening test of applicants
and counsels with regard to reasonable occupational aspirations within the Army. Counsels disqualified
applicants. Assists in administration of Armed Services Vocational Battery and explains results to school
officials and students.
Accomplishments
• Retained and shipped 100% of soldier to basic in FY 2002.
• Retained and shipped 95% of soldiers to basic in FY 2003.
• Retained and shipped 97% of soldiers to basic in FY 2004.
• Retained and shipped 100% of soldiers to basic in FY 2005
• Developed one of the most successful high school programs in the station and earned the Brigade High School
Ambassador Award.
• Earned the commanding general gold recruiting badge with 3 sapphires for recruiting excellence.
• Employed competence resulted in recruiting station achieving #1 Large Production Station for Carlisle Recruiting
Company, FY 2003 and 2004.
Veterinary Food Inspection Specialist Dates: November 1991- June 2000
US Army Hours/week: 40
Bldg #2 Salary: $ 50,000
New Cumberland, PA Supervisor: Besham Singh
Telephone: 717-***-****
Permission to Contact: yes
Duties and Responsibilities
Inspected food designed for human consumption, while also supervising food inspection and combined veterinary service
activities.
EVALUATE: Evaluates packaging, packing and marking requirements in accordance with DoD standards and contractual
documents
COORDINATION: Provides technical guidance to junior personnel.
IDENTIFY/ ANALYZE/ REVIEW: Identify unsanitary conditions in food storage facilities and commissary stores.
Inspect red meats, poultry, water foods, eggs, dairy products, fresh fruit and vegetables. Inspects food products designated
for human consumption on receipt and in storage. Collects, prepares, and transmits samples to laboratory for testing.
Reviews laboratory test results and compares to product requirements
OPERATE AND MAINTAIN: Operate and maintain inspections equipment. Collects, prepares, and transmits samples to
laboratory for testing. Conducts subsistence quality assurance inspections in food handling establishments, evaluates and
recommends corrective actions for unsanitary conditions
POLICY AND PROCEDURES: Perform duties in accordance with approved standards of conduct and report suspected
fraud. Selects food samples using statistical sampling methods, makes sensory evaluations, determines and records
temperatures of products and food in storage areas. Develops statistical sampling procedures.
MICHAEL LEE FORD
(C) 717-***-**** abnx98@r.postjobfree.com
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REPORTS: Classifies defects, determines quality of product, advises supervisor, and prepares subsistence inspection
reports. Records contractual deficiencies and initiates recommendations for corrective actions. Prepares and maintains
quality history record and product verification record and distributes as required.
Accomplishments
• Coordinated food inspection of 1.6 million pounds monthly at the Fort Shafter Commissary store.
• Supervised and trained 3 soldiers in the inspection of 6.2 million pounds of subsistence monthly at the U.S. Navy Fleet
and Industrial Supply Center (FISC)
• Maintained inventory of $64,000 of food inspection equipment and supplies
• Ensured 100% accomplishment of mission during 50% personnel shortage.
EDUCATION
Columbia Southern University, Orange, AL
Graduated: No
Major: Business Administration
Degree: Bachelors of Science in Business Administration
Number of semester/credit/quarter hours: 96
GPA: 3.0
Courses include: Principles of Management, Principles of Accounting, Principles of Supervision, Principles of
Macroeconomics, Human Resources Administration, Human Resources Management, Marketing, Administration,
Records and Information Management, Business Interpersonal Communication, Public Speaking
JOB-RELATED TRAINING
Basic Combat Training, Ft. Jackson, August 1991- October 1991
Primary Leadership Development Course, Schofield Barracks, HI, July 1995- August 1995
Basic Non-Commissioned Officers Course, NCO Academy- Academy of Health Science, Ft. Sam Houston, TX, January
1998- April 1998
Army Recruiter, Recruiting and Retention School, Ft. Jackson, SC, August 2001- September 2001
Army National Guard Recruiter, Camp Robinson, AR, February 2006- April 2006
Army National Guard 79T (Recruiting and Retention) Conversion Course, Camp Robinson, AR, March 2008- April
2008
Army Battalion Career Counselor Course, Camp Robinson, AR, July 2009- July 2009
Senior Leaders Course, Camp Robinson, AR, February 2010- March 2010
REFERENCES
Paul Dehart, SFC
PA Army National Guard
Telephone: 717-***-****
Scott Swank, MSG
PA Army National Guard
Paul Bucher, MSG
Pa Army National Guard
Gregory Rhoads, SGM
PA Army National Guard
MICHAEL LEE FORD
(C) 717-***-**** abnx98@r.postjobfree.com
Page 5
LANGUAGE SKILLS
English
AFFILIATIONS
Army National Guard
American Legion
ADDITIONAL INFORMATION
CORE SKILLS:
*Program/ Project Management *Training & Development *Community Relations
*Organizational Development *Performance Management *Counseling
*Leadership/Oversight *Communication *Storage/Distribution
*Recruitment & Retention *Time Management *Analysis/Evaluation
*Employee Relations *HR Policy and Procedures
SOFTWARE: Microsoft Word, Excel, PowerPoint, Access. Windows XP, Windows 7
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