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Customer Service Sales

Location:
Palm City, FL, 34990
Posted:
January 14, 2013

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Resume:

Mario g. oderda

. **** SW Racquet Club Drive . Palm City, FL 34990 . Mobile (540) 497-

1222

. abnx27@r.postjobfree.com

Objective Opportunity to serve a forward looking company utilizing

my personal skills

within a customer relations position.

My extensive experience in sales, marketing and customer service in

diverse business applications allows for quick decision making that exceed

customer expectations, while consistently meeting business performance.

Career Summary ASSISTANT MANAGER

2005-2011

Culpeper Farmer's Cooperative

(Marshall Store) Marshall, VA

Responsible for all aspects of daily management operations as well as

marketing research. During the last six years researched and introduced

new highly successful and profitable products and attended national

trade shows as a corporate buyer.

Managed and purchased large inventory of livestock equipment and

hardware.

Specialized in customer relationship and high-ticket sales.

Planned, organized and attended trade shows as a vendor for the entire

company.

Obtained and maintained a large number of new loyal customers.

CERTIFIED SALES

REPRESENTATIVE 2005

Joe Jacoby Chrysler-Jeep

Warrenton,

VA

Participated in extensive sales

training on the weekly basis for over 6 months.

Warrenton, VA

Successfully obtained used and new car sales in a highly competitive

environment.

Owner-Manager 1991-2005

"Fantastico Inn" (Italian Restaurant,Bakery, Lounge and Inn)

Warrenton, VA

Managerial responsibility of a fine dining, Italian restaurant and bakery,

specializing in authentic cuisine. Performed oversight duties for the

entire establishment, including those tasks associated with the lounge and

14 room hotel. These ranged from marketing, cost analysis, inventory,

employees hiring and training, payroll, purchasing, accounting, contracting

and managing customer relationships.

Expanded duties included auditioning, screening and booking of

entertainment acts performing in the lounge area. Responsible for menu

recipes, quality control of all food purchases, menu offerings and

catering.

Also specialized in rehearsal dinner, wedding cakes and corporate function

sales, planning and supervising.

Managed up to 40 employees in the restaurant

and the bakery as well as housekeeping and hotel front desk clerks.

CO-Owner - Manager 1979 - 1991

"Nulla Sfugge" Torino, Italy

Managed a highly specialized market leader in photographic-video and

optical equipment retail store. Responsible for all aspect of customer

service, employee management, product research, marketing, and purchasing

of all leading American, German, Russian and Japanese brands.

Education Universita' di Torino

1977-1980

Agricultural and Veterinarian Science

Torino, Italy

Berlitz school of languages 1976-

1977

.English Language Diploma, Michigan Test Ottawa, Ontario (Canada)

Liceo Scientifico

1971-1976

Istituto San Giuseppe Torino, Italy

5-year program of intensive and challenging studies delivering academic

preparation in scientific and humanitarian studies.

Training SALES & CUSTOMER SERVICE Training Program

July 2010

Lord Faifax Community College

RESTRICTED PESTICIDE APPLICATOR CERTIFICATION

PROGRAM 2010-2011

Virginia Department of Agriculture

CHRYSLER-JEEP Sales Certification Program

2005

Joe Verde Sales and customer service training.

Employees' Management 1998

Lord Fairfax Community College

Warrenton, VA

Food Safety and Handling Certification 1992

Virginia Department Of Health

Warrenton, VA

Skills Multi-lingual in Italian, English, Spanish and

French.

Good personality and excellent communication and public relations skills.

Computer knowledge includes use of Micro-Soft Windows, MS Office, Quick

Books, Excel and more.

Extensive knowledge of Restaurant POS and Hotel reservation management

software (PMS).

Extensive knowledge of Italian wines and traditional Italian food.

Over 30 years of direct sales and customer service experience.

Able to analyze customer needs and suggest appropriate solutions and

products to generate profitable sales.

Dependability and high work ethics.

References Available upon request



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