Administrative Assistant Customer Service

*** ********* ****

Burlington, VT ***** 802-***-**** Cellular Phone

Email: ***************@*******.*** Mary E. Stanley

Objective Full-time employment as an Executive Administrative

Assistant that will enable me to utilize my current

skills.

Experience 1988-2012 People's United Bank Burlington, VT

formerly Chittenden Corporation/

Chittenden Bank

Lead Administrative Assistant - Legal Department

(2008 - 2012)

Sr. Administrative Assist to General Counsel -

Legal Depart (1995-2008)

Sr. Administrative Assistant - Loan Resolution

Depart (1990-1995)

Data Processor - Item Processing Department

(1988-1990)

Daily correspondence with clients, law firms, and

Board of Directors

Schedule meetings for internal and external

management

Prepare travel arrangements

Assist with litigation matters

Assist with all merger/acquisitions

Communicate with Management, Board of Directors,

and outside attorneys

Work with all Federal, State, and local banking

agencies, and branches

Answer incoming calls from internal departments

and external customers

Maintain confidential department files

Prepare closed files for records retention

Assist with incoming subpoena requests and account

attachments

Research issues for branches and departments

Process incoming invoices

Process all management expenses

2001 - 2007 Macy's Department

Store Burlington, VT

formerly Filene's Department Store

Customer Service / Sales Associate

Assist Customers with location of items and

wrapping of gifts

Assist Customers with billing and potential

complaints

Maintain Stockroom and replenish floor items

Assist with Floor Display set ups

Handle and process register bags for night closing

Process customer calls to correct departments

1986-1988 Champlain College Burlington, VT

Business Administration Department - Secretary

(Work Study)

Typed all confidential examinations for division

faculty

Handled all incoming and outgoing calls for

division faculty

Copied and distributed all division correspondence

Scheduled meetings for division faculty with

students

Skills Highly organized

Team player

Sell motivated

Computer Skills; Microsoft, Word, Excel, and Power

Point

Education 2006-Present Champlain College Burlington, VT

Paralegal Studies - Certificate (2012)

Honors

1992 Going the Extra Mile Award

2007 Nominated for Pinnacle Award

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