Customer Service Years Experience
Resume:
Luz Otero
Abescon NJ *****
Email: *********@*****.***
Summary
Travel professional with over 15 years experience in the travel/tourism industry. Developed skills include; domestic and international ticketing, fares, usage of OAG, Sabre, PNR’s, modifying PNR, seat assignments, itinerary pricing, hotel/motel, car rentals, telecommunication, supplementary data, theory, client profiles. Available to work all shifts including weekends and holidays.
Professional Experience
Disney Worldwide Services, Kissimmmee FL, 2007-2012
Duties; customer service, merchandise, register
Carnival Cruises, Old San Juan P.R., 2004-2007
Duties: embarkation,debarkation,check-in, customer service, custom verification
Council Travel/STA, New York, NY, 2000-2002
Duties: reservations,PNR profile, bookings, phones, sales, customer service
Tower Airlines, Queens NY, 1999
Duties: checking-in, boarding,bookings,customer services
Tour Host Int’l, New York NY, 1995-1998
Duties; reservations, bookings, PNR profiles, reports, phones, customer service
Education
Betty Owens School LTD (major): Travel/Tourism with office skills 1994-1995
Electronic College (major): travel/Tourism 1987-1988
Languages
Fluent English and Spanish
References
Excellent references available upon request
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