Manager Customer Service
Resume:
Morristown, TN janice.denson@gma
Janice W. McClanahan
Professional 05/12 - Present Provence Real Estate
Experience Morristown, TN
Leasing Consultant
Marketing and recruiting new residents
Showing apartment homes to potential residents
Collecting rents
Conflict resolution with residents
Posting invoices
03/08 - 06/09 Douglas Cherokee Economic Authority
Morristown, TN
Business Development Coordinator
Work closely with Federal, State and local
governments as well as other economic development
organizations in the region to promote job creation
through industrial recruiting.
Responsible for keeping regional economic
information updated
Write and participate in grant funding
opportunities
In charge of preparing all grant program bi-annual
reports
05/07 - 12/07 AccuForce Staffing
Services Morristown, TN
Strike Force Member
In charge of prospecting nationally for new
clients.
Responsible for recruiting and placement of new
hires at strategic locations until the new office
was established.
Area Manager
Managed two regional offices with 5 internal staff
and up to 400 Associates working in the field
Recruited new area business through cold calling,
talent marketing and telephone prospecting
Worked closely with management to develop and
implement programs to reduce turnover and improve
employee relations
Created and conducted employee surveys to assist in
the development of programs to reduce turnover and
improve employee morale.
2005 - 2007 LandAir Distribution
Jefferson City, TN
Human Resource Manager/Training & Safety
Coordinator
Interviewing and screening of prospective new
employees
Conducted monthly and annual safety training for 7
locations
Managed new hire paperwork and all safety training
for 7 locations throughout the Southeast
In charge of weekly payroll for all seven locations
Responsible for monthly HR reports including head
count, safety cross, updated organization charts,
temporary employee numbers and turnover
Responsible for creation of job descriptions
Counsel management regarding disciplinary and
termination actions
Developed programs to reduce turnover, ensure
safety practices were followed and improve employee
relations
2002-2004 AccuForce Staffing Services Morristown,
TN
Branch Manager
Managed an office of 5 internal staff and up to 350
associates
Maintained an average weekly payroll of $100,000
Recruited new business
Responsible for worker's compensation processes
from initial injury report and dealing with the
insurance company to closing the case.
Champion of Client Retention Task Force
Senior Staffing Supervisor
Responsible for up to 150 associates on assignment
In charge of weekly payroll for 200 employees;
utilized Kronos system for some clients
Interviewing, screening and placement of associates
Recruiting new clients as well as associates
Customer Service
Assisted in training of new employees
Received award for Top Placements in the company
2000-2002 Joy Ministries Nashville, TN
Marketing/Public Relations
Created marketing plan for nonprofit organization
Grant research and writing
Education Ashford University
Clinton, IA
BA in Organizational Management. Graduation date it
February 27, 2012
2008 - 2009 Argosy University
Pittsburgh, PA
Completed courses in Psychology
1996-1998 Walters State Community College
Morristown, TN
A.A., Mass Communications
2002-2004 AccuForce University
Kingsport, TN
Successfully completed Leadership, Sales and
Operations Training as well as Teambuilding
References available upon request
Contact this candidate