Customer Service Manager

JOSEPH R. HAUSER

** ******* **. *******, ** *****

Email: ***************@*****.***

Phone 307-***-****

Education

Borough of Manhattan Community College, New York, NY

AAS in Accounting, December 2007

Graduated with Honors

Dean's List, Fall 2006 Dean's List, Spring 2007

Professional Experience

08/2012-Present Maverik, Adventure Guide

Greeted and helped customers with cash, credit, check,

debit transactions.

Counted money drawers and did safe deposits in store.

Cleaned and presented stores with accommodation to

customers.

Scanned fuel invoices into Tritrion software upon delivery.

Assisted Store Manager with inventory and accounting

discrepancies in Excel.

02/2012-4/2012 Insight, Accounts Payable Clerk, Contract Assignment

Coded and processed invoices in the Accounts Payable

department.

Helped solve General Ledger and Excel discrepancies with

fellow accountants.

Resolved payment, credit, and discount transactions with

vendors and clients.

Processed three hundred invoices or more weekly into Excel.

06/2009-12/2010 New York Life Insurance Company, Agent

Trained & licensed in the areas of Annuities, Life & Long Term Care

Insurance.

Established client relationships while enhancing my repertoire in the

insurance & investment industry.

Built client portfolio by self-generating referrals for prospective

clients.

Serviced current clientele as well as solicited new leads for

potential clients.

Ensured clients were informed & educated of options regarding their

accounts.

09/2007-12/2007 Community Works, Bookkeeping Intern

Conducted & Prepared annual audit with Finance Manager assistance

Verified & coordinated W9s, organizing receipts as well as other

supporting documents.

Input bank and credit card reconciliations, as well as company payroll

entry for QuickBooks & Excel

Performed collections on past due accounts both by phone and in

person.

Completed organization's weekly bank deposits.

Proficiencies

Proficient in Microsoft Office, QuickBooks, SAP, and FTIS Software.

Familiar with MAC. Excellent interpersonal and relationship building

skills. Excellent customer service skills.

Contact this candidate