**** ******** *** ***** ****: 904-***-****

Khadim Hussain (US Citizen)

Jacksonville, FL 32246 abnwzq@r.postjobfree.com Cell: 904-***-****

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PROFESSIONAL PROFILE

Over five years of SAP R/3 HR experience in implementation, customization, testing and support of

Organizational Management (OM) and Personnel Administration (PA) modules with overall 20+ years of

progressive experience in Information Technology. Results-oriented IT professional with extensive expertise

in Software Development Life Cycle (SDLC) phases including Planning Process, Test Design, Performing

Test, Defect Tracking and Management, Quantitative Measurement, Test Reporting. Strong in designing and

configuring complex functional scenarios, incorporating gaps, enhancements, interfaces and reports for

business solutions. Strengths include strong understanding of the business enterprise processes and skills to

provide effective and cost-effective SAP solutions according to the business requirements. Capable of

handling Blueprint to Go-Live with Post Go-Live and Support phases. Involved in three successful SAP

implementations during my SAP career. Extensive problem solving, decision-making skills coupled with

excellent teamwork, interpersonal and communication skills.

Hands-on capabilities include:

• SAP full life cycle implementations as per ASAP roadmap including project preparation blueprinting,

configuration, customization, testing, pre go-live and post go-live support.

• Interacted effectively with the business and IT users to understand the as-is current process based on

which the new to-be process was modeled.

• Experienced in the development of Business Process model, End user training, and Documentation.

• Experienced in the Design and implementation of work flow for Organizational Management (OM),

creating organizational units, jobs, task and positions, assigning the tasks to positions and integrate all of

these into the enterprises organizational plan.

• Extensive experience in the functional configuration, customization and maintenance of SAP HR involving

Personnel Administration (PA). Created Personnel actions, Reasons for Personnel Actions, Info

Groups, Set Number ranges, Used Features etc.

• Experienced in Unit, Integration, End-to-End and UAT testing for OM, PA, BN, and BI Reports.

TECHNICAL / COMPUTER SKILLS

Programming Languages: SQL, PL/SQL, VBscripts, Java, C, C++, C#.Net, Unix Shell, IVR Script Builder

Hardware Platforms: Linux, Sun Solaris, HP-UX, AIX, MS-Windows (NT, 2000, XP and VISTA)

Software Testing tools: HP Quality Center, Win Runner, Load Runner

Databases and Tools: ORACLE, INFORMIX, SYBASE, SQL Anywhere, MS Access, Toad

Internet Technologies: HTML, XML, Java Scripts, Macromedia Dreamweaver, Front Page

Documentation Tools: Lotus Notes, Microsoft (Excel, Publisher, Word, Power Point, Front Page)

Telecommunication: Definity Avaya PBX, Asterisk IP-PBX, Avaya Interaction Center and IVR.

Project Management Tools: MS Project, IDE StP, S-Designer, Project Workbench

Network Tools: FTP, SFTP,

SAP R/3 4.7, SAP HCM ECC 5.0 & ECC 6.0

ERP (SAP):

PROFESSIONAL EXPERIENCE

Convergys Corporation; Jacksonville, Florida 1998-2009

Convergys is a leader in relationship management; it provides solutions that optimize the everyday

interactions between customers and employees. Managing these relationships, fostering improvement and

adding value to them is how Convergys enable organizations worldwide to improve their business

performance.

SAP HR Functional and Test Lead Consultant, SAP ECC 6.0 Global Implementation (2007-2009)

Managed testing team for Functional, Integration and End-to-End testing for a SAP HR Global implementation

on ECC 6.0 involving Personnel Administration (PA) and Organizational Management (OM) modules

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2021 Brighton Bay Trail Home: 904-***-****

Khadim Hussain (US Citizen)

Jacksonville, FL 32246 abnwzq@r.postjobfree.com Cell: 904-***-****

_______________________________________________________________________________________

saving exceeded more than 10% of the budgeted amount. Went live on schedule for 21 countries in 4

continents. Also, worked as designer and functional analyst during the project life cycle.

Client: - Large pharmaceutical and other skin care products manufacturer that operates more than 250

companies worldwide.

Assisted Business Analysts prepare business requirements documents and receive signoffs

•

Standardized HR Master Data and HR processes (events) for the global effort

•

Presented to upper management regarding business and process standardization and received sign off

•

Led Global design efforts for Personnel Administration (PA) and Organizational Management (OM)

•

Developed functional detail design specification documents for PA and OM and received signoffs

•

Configured SAP PA and OM modules SAP version ECC 6.0

•

Designed and standardized test scripts, reviewed test scripts with client and obtained sign offs

•

Reported project status to the Project Management office weekly

•

Managed project plan for SAP HR PA and SAP HR OM modules

•

Reviewed the overall AS IS Organizational Structure in detail

•

Created project plan with major milestones to manage SAP HCM Global implementation.

•

Documented scope of services for testing that helped the project to estimate the testing effort

•

Created resource planning document based on the scope of services

•

Created 60+ pages “Detailed Test Plan” document used as guideline during testing phases

•

Created 30+ pages “On-Boarding” and “Design Document Hand-off” to support testing

•

Reviewed and provided feedback on “Master Testing Strategy” document

•

Conducted Walk-through to verify all the Business/Technical Requirements.

•

Led test scripts execution team to execute OM, PA, and scripts and logged defects in HP Quality Center

•

Led defect resolution team to resolve the defects and re-test the components

•

Administered HP Quality Center HPQC) and setup the initial project for all documentation purposes

•

Managed the product (HPQC) to meet all project needs for reporting purposes

•

Recruited optimal technical talent for each task on the project

•

Executed on-boarding process to bring new employees up-to speed

•

Validated the authorization of SAP users for ESS and MSS.

•

Managed “Out Sourcing teams” in India to jump start test scripting process.

•

SAP HR Functional Consultant. SAP ECC 6.0 Global Implementation (2006-2007)

Client: - International company offering a wide range of innovative products and services for markets

including agriculture, nutrition, electronics, communications, safety and protection, home and construction,

transportation and apparel.

Analyzed and documented AS IS - TO BE, Gaps and Business Blueprint and made recommendations for

•

gap resolutions

Defined the Enterprise Structure by creating Personnel Area (PA), Personnel Sub-Area (PSA), Employee

•

Group (EEG) and Employee Sub-Group (ESG).

Implemented Master Data (PA) and Organizational Management (OM) utilizing ASAP project

•

methodology

Configured PA and OM modules utilizing business blueprints

•

Documented configuration for SAP PA and OM

•

Assisted test team to create test scripts

•

Completed customized SAP HR PA and OM modules documentation manual and trained the end users

•

on SAP HCM

Ensured a trouble free cutover to production environment including post production system support

•

and maintenance.

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2021 Brighton Bay Trail Home: 904-***-****

Khadim Hussain (US Citizen)

Jacksonville, FL 32246 abnwzq@r.postjobfree.com Cell: 904-***-****

_______________________________________________________________________________________

SAP HR Functional Consultant, SAP ECC 5.0 Implementation (2004-2006)

Client: Flextronics formerly Solectron Corporation - Leading Electronics Manufacturing Services (EMS)

provider of complete design, engineering and manufacturing services to automotive, computing, consumer

digital, industrial, infrastructure, medical and mobile OEMs.

• Performed business analysis for current business processes for Personnel Administration (PA),

Organizational Management (OM)

• Standardized HR master data and HR actions business processes utilizing SAP Best Practices

• Developed business requirement documents and received signoffs

• Developed functional detail design specification documents and received signoffs

• Configured SAP Personnel Administration (PA) module version SAP R/3 4.7

• Engaged with testing team to develop test scripts, perform system testing and receive signoffs

• Formalized configuration and received signoff from client

• Developed training material for HR PA and OM modules and trained end users.

• Provided post production support and client mentoring

Technical Consultant (1998-2004)

Convergys GIS - Managed production support team to resolve issues with IVR and CTI that affected the call

centers owned by Convergys worldwide. Software was deployed on a large network of UNIX and NT based

computers using AVAYA Interaction Center, Lucent (Avaya) Conversant based IVR Script Builder, Visual

C++, Visual Basic, SAP R/3, People-Soft, Power Builder and ORACLE Relational Database.

• Developed processes to surpass the SLA of 95% set by the company.

• Deployed and supported Avaya Interaction Center (IC6.x) at 20+ call centers worldwide saving 20% of

the budgeted amount.

• Initiated, deployed and supported Asterisk IP-PBX at a large medical facility with 30+ seats saving of 35%

saving using open source product.

• Developed processes for production support teams to reduce the timeframe to fix issues

• Developed and provided support for various HR projects based on SAP and People-Soft

• Implemented CTI integration with SAP and People-Soft for screen-pops

• Developed and delivered IVR applications on Lucent Technologies Conversant systems.

• Developed scripts using UNIX Shell, PL/SQL to integrate SAP products with Conversant IVR System

• Developed data interface scripts gathering data from all production IVR machines and store at one

• Deployed and supported Avaya IC 6.x at large client based in Thailand resulted $2+ million profit

• Awarded U.S. Patent, “Methods and System for Processing Telephone Calls by IVR”

• Created a methodology for processing calls between CTI, and IVR server and script server for SAP

• Designed and implemented Automated Attendant (IVR) feature based on client requirements

• Implemented Conference Bridging, Call Transfer, Call Forward on Busy or No Answer

Bank of America formerly Barnett Technologies, Inc.; Jacksonville, Florida 1996-1998

Financial holding company, provides a range of banking and nonbanking financial services and products in

the United States and internationally.

Technical Analyst

Led teams of highly technical software developers for development and support of mortgage origination

software used on 150+ bank branch computers saving more than 15% of the budgeted amount. Handled

multiple projects at a time and completed within budget and time frame. The network consisted of Intel based

computers via Novell NetWare using Power Builder, Microsoft Windows and SYBASE System II and SQL

Anywhere databases in client/server environment. The software was controlled through PVCS version control

and delivered using TIVOLI over the BLIN network

• Developed and implemented mortgage origination software at 150+ branch computers nationwide

• Obtained user concurrence and sign-off on requirements and implementation plans

• Handled multiple projects at a time and completed within budget and time frame.

• Provided production support on 150+ branch computers nationwide.

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2021 Brighton Bay Trail Home: 904-***-****

Khadim Hussain (US Citizen)

Jacksonville, FL 32246 abnwzq@r.postjobfree.com Cell: 904-***-****

_______________________________________________________________________________________

• Designed and developed trouble ticket tracking system to keep track of trouble reports

• Designed the system using S-Designer for data modeling and Power Builder PFC for development

AT&T Universal Card Services; Jacksonville, Florida 1992-1996

Information Systems Specialist

Responsible for analysis, application and relational database design, development, and implementation.

Provided technical solutions and project coordination on mission critical projects. Software was deployed on a

large network of a 2000 Sun Workstations and PCs via Novell NetWare using Power-Builder, UNIX/C, MS/X

Windows and ORACLE database in client/server environment.

• Led team of developers in designing/developing an application for Claims department to collect fee from

merchant banks for non-receipt drafts increasing collection more than 30% for an annual savings of

$200K.

• Designed/developed an application for fraud investigation team that aided in the investigation and

collection of over $300K.

• Designed/developed an application that enabled timely notification of fraudulent transactions saving over

$250K.

• Created journal ledger application to adjust journal ledger and export data to ORACLE financial ?

reducing paper work by 50%.

1988-1992

IBM; McDonnell Douglas; USDA; CSC; AT&T Bell Labs;

• Designed and developed a translator to migrate mainframe graphics data to ORACLE database

• Designed and developed systems for Army Computer Aided Acquisition and Logistic Support System

(Army CALS). Designed Telecommunications Specifications and Interfaces.

• Tested and Supported Centralized System Management (CSM) system that provided user interface to

administer the integrated electronic switches (PBXs) including Dimension and Definity PBX

• Developed and taught various UNIX/OS based courses including C Language, Bourne Shell, EX/VI

Editors and UNIX overview.

PROFESSIONAL DEVELOPMENT

Business Processes in HCM (HR050), Configuration of Master Data

ERP SAP:

(HR305), Organizational Management (HR505), SAP R/3 (Systems

Applications Products) Administration, mySAP ERP Architecture, SAP

Overview, SAP Net Weaver, ABAP Fundamentals

SDLC: Software Development Methodologies (Convergys SDLC, AT&T SDM, MDC

SDM, Andersen Method 1)

Languages: Power Builder, C#.Net, ASP.Net, ADO.Net, C Language, UNIX Shell

Programming, Object Oriented Design/Development using C++, UNIX System

Administration, Structured Query Language (SQL and PL/SQL)

Telecommunication: Computer Telephony Integration (CTI), INTUITY CONVERSANT Voice

Information System Script Builder Programming

Project Management Tools: Project Management, Computer Human Interface (Design), Data

Requirements Analysis Modeling

Other: Six Sigma and the Corporate Enterprise and P. Q. M. I.

PATENTS

U.S. Patent #7076032, “Methods and System for Processing Telephone Calls by Interactive Voice Response

Systems (IVR)” A methodology for processing calls between CTI, and IVR server and script server where by

all the business logic resides. The IVR server merely plays verbiage and passes data to the script server and

can be used for multiple clients. It enables Convergys Employee Care to develop all the business logic on

SAP and pass instructions to the IVR to play speech, collect data via touch-tone and pass it to client

application.

EDUCATION:

Master of Business Administration (MBA), Nova Southeastern University, Fort Lauderdale, FL (1997)

Master of Science in Computer Science (MS CS); the City University of New York, NY (1985)

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