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Customer Service Management

Location:
Temple, TX, 76502
Posted:
March 09, 2010

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Resume:

HECTOR CAY-HERNANDEZ

**** * ***** * *** D R, T EMPLE, TX 7 6502

(H OME ) 254-***-**** (C ELL ) 254-***-**** (E MAIL ) HCAYHERNANDEZ @ HOT . RR . COM

S U M M AR Y S T AT E M E N T

Successful operations manager with transportation, rate negotiations, logistics and warehouse

management experience. Established verifiable track record of accomplishments in transportation

leadership roles. Expertise in building employee teams and affecting strong cost controls. Able to

utilize outstanding analytical, troubleshooting, and project management skills to plan and execute

work.

Policies and procedures development to streamline fleet operations, customer service,

compliance and regulations and meeting Corporate Safety Guidelines.

Carrier selection and negotiating rates.

Coordinating drivers, scheduling/routing, fleet budgeting, and complete fleet administration.

Analyzing all aspects of transportation operations, locating and eliminating unnecessary

expenses.

Developing and managing safety and quality training programs.

Motivating employees to work as a team and exceed corporate goals.

Assuring quality of all work completed and within time lines.

P R O F E S S I O N AL E X P E R I E N C E

DELL INC, Round Rock, TX 1999-2009

Logistics Program Manager

Provide efficient leadership, control, and orchestration of total operations; and maintained a

particular emphasis on logistics, load management, cost reduction, fleet safety management, and

employee training/development for this multi-product manufacturer.

Cut 400k from quarterly transportation budget by implementing a manual sort that reduces

touches and lead times.

Oversee efficient cost effective transportation for 40k -70k package a day operations over seven

manufacturing facilities in the Austin area on a 24/7 basis.

Conduct analysis/supervision of loading of outbound freight on 100 -120 trucks daily

Manage relationships with 20 contacts in each transportation mode.

Direct all aspects of equipment procurement for over 300 trailers a day.

Negotiate rates, routes, pick-up times, and temporary warehousing and destination handling.

Responsible for communicating and training field locations to maintain highest Safety standards

and Compliance

Ensure on-going training and development of specialists.

Review operations, isolate operational inefficiencies, restructure teams, and improve overall

production and team morale.

LIVINGSTON LOGISTICS, Ontario, Canada 1997-1999

Logistics Supervisor

Utilized strong organizational and communication skills while serving as liaison between drivers and

executive management at a 3rd party distribution company. Supervised and coordinated 64over-the-

road drivers over 1600 mile area and 3 dispatchers assisting with time management in order to

deliver and pick up loads in accordance with deadlines.

Responsible for hiring, and counseling and resolving issues for 17 employees

Worked within all departments to train employees on: Receiving - Shipping- Loading

2

HECTOR CAY-HERNANDEZ

Ensured that team was sufficiently trained in: operations, analysis/control and statistical

compilation/interpretation of cycle count data.

Established benchmarks, compiled data/reports; analyzed reports specific to Shipping.

Recruiting, Interviewing, Hiring, Safety Evaluation, Managing personnel.

Consistently communicated with Traffic on status of driver appointments.

PRIOR EMPLOYMENT

BREAKERS HOTEL, Protective Service Specialist, Palm Beach, FL 1997

TENNECO PACKAGING, Production Line Operator, Temple, TX 1995-1997

WAL-MART DISTRIBUTION, Order Filler/Loader, Temple, TX 1994-1995

SCOTT & WHITE HOSPITAL, Linen Room Attendant, Temple, TX 1993-1994

US ARMY, Bradley/ITV Mechanic, Ft Hood TX & Friedberg, Germany 1987-1992

E D U C AT I O N

AAS (In progress), Homeland Security/Emergency Management, Central Texas College, Killeen, TX

P R O F E S S I O N AL D E V E L O P M E N T A N D T R AI N I N G

Project Management Principles, Tools and Techniques, Austin, TX, 2006

Diversity Management, Austin, TX, 2006

Leadership 2000, Austin, TX, 2002

Business Process Improvement, Austin, TX, 2001

MS Office( Excel, word and PowerPoint), Austin, TX, 2000

Visio, Austin, TX, 2002



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