Engineer Software
Resume:
Jasmine Xianzhe Wang
Cupertino, CA 95014
abnwx8@r.postjobfree.com
Objective: Seeking a position in software related fields – System Design, Production
Coverage/Support, Technical Product Management, Business Analysis,
Consulting, or Professional Services fields.
Summary:
Twelve-year IT industry hands-on experience, especially in software field,
involving from design, development, consulting, pre & post technical support,
production support and professional services.
Team working capability, yet working independently on complex business
and technical problems.
Customer-oriented and result-oriented approach, solving problems under tight
deadline, budget and resources.
Adaptation to new environments and technologies quickly.
Dedicated, tenacious, aggressive, and flexible.
Self-motivated and be able to prioritize critical tasks.
Good analysis, planning, and execution skills.
Good communication and presentation skills.
Initiative talker, negotiator and coordinator.
Strong analytical and problem determination skills.
Solid understanding of scalable web architectures.
Passionate about the Internet, emerging web technologies, and community
building with a demonstrated track record of visionary execution.
Work together with cross-functional teams including interacting with diverse
groups of technical and non-technical people to bring features live to the site.
Plan, develop, launch and manage successful products or solutions.
Experience in Object Oriented Design and development.
Experience in web-based enterprise application area: HTML, Java, EJB, and
J2EE.
Experience in data formatting development: XML.
Experience in database design and databases: Microsoft-SQL7.0, Sybase
Juguar3.5, DB2 (UDB), and JDBC.
Experience in programming language: CORBA and C, C++.
Experience in main operating systems, such as Windows, AS400, Linux, and
MVS.
Experience in network security.
Related Experience:
Ebay/Paypal, San Jose, CA
Staff Software Engineer, 10/2005 --
Provide 24 * 7 production coverage for the online financial transaction
processing system – Paypal, focusing on applications support for rapid
identification and resolution of site issues. Key activities include collecting
and analyzing data for system behaviors and patterns to provide RCA and
identify areas for improvement.
Collaborate with cross-functional teams including PD, QA, RE, OPS’s
technical and non-technical people to plan, define, and launch successful
high-performance, high-availability web-based applications to the live site
throughout the entire lifecycle.
Accenture LLP, Pleasanton, CA
Production Support Specialist, 12/2004 -- 7/2005
Provided core support for Providian’s application and data management based
trouble tickets generated in production environment. Key responsibilities
include ticket management, initial analysis and validation, troubleshooting,
resolution and if resolution is not possible, proper escalation and
reassignment.
Played a critical role in overseeing tickets to resolution, ensuring timely
response in regards to Service Level Agreements (SLA), identifying and
communicating trends and enforcing and suggesting modifications to
processes and methodologies.
IBM (China Software Development Lab), Beijing, P.R.C.
Staff Software Engineer (L2 Support Lead), 3/2004 -- 11/2004
Delivered high quality Content Management and its related products’
technical support to world wide 10,000+ valuable customers. Good
communications with customers to determine and solve the problems (defect,
migration, and etc) before the deadline, under the budget and within the
resource.
FUJITSU China, Shanghai, P.R.C.
Interstage Technical Manager, 11/2002 -- 3/2004
Lead a team to provide services of INTERSTAGE (FUJITSU middleware)
family products to customers. It includes tailoring business proposals and
value-add services based on customers’ requirements; presenting &
demonstrating related products, tools, methodology; conducting courses
training; and writing column articles. At the same time, designing and
monitoring project work phases and deliverables according to technical and
methodology processes and standards.
IBM China, Shanghai, P.R.C.
System Engineer, 8/1995--3/1997
Participated in the delivery of US$20 million billable service for the then IBM
China’s top one customer, Bao Steel. Developed manufacturing application
that used advanced cross-platform product VisualGen and DB2, let SNA and
TCP/IP concurrently run on host MVS/ESA to LAN client PC, connected the
ATM backbone with the customer's previous network, improved customer’s
productivity to 38%.
Served as project leader of 12-person team of IBM China University Donation
project worth US$25 million for 23 leading universities in 15 cities across
China. Designed network layout, wrote software installation manual
(Configuration, Installation & Distribution), did cross-platform connection
(RS/6000, AS/400, PC Server, Hub, Switch), tuned performance (OS/2 Warp,
LanServer, AIX, DB2, VisualFamily, CMVC, TCP/IP, NetView, C, C++,
Fortran, SNMP on 8271 Switch), communicated with center directors
successfully to ensure project done smoothly within tight budget & deadline,
and gave lectures on IBM software products to faculty to help them become
IBM certified engineers.
Served as a project leader for delivering billable service for BELL Telecom
Shanghai’s cross-platform connectivity. Let SNA and TCP/IP concurrently
run on host MVS/ESA to client PC, tuned performance of file transfer to meet
customer’s requirements, gave lectures to system programmers and end users
on technical overview of MVS, SNA, & TCP/IP.
Researched security issue on LotusNotes and World Wide Wide, developed a
LotusNotes application prototype, wrote a Redbook (“Security in Lotus Notes
and the World Wide Web”) in IBM International Technical Support
Organization, Raleigh, NC.
(http://www.redbooks.ibm.com/abstracts/sg244848.html). This book had
been the best popular for six weeks within the company, and it also got a
request from Prentice Hall.
Technical support and project management for IBM China major accounts
across different industries/sectors: Bao Steel, BELL Telecom Shanghai, Bank
of China, and etc.
Inventec Shanghai Electronic Technology Corporation, Shanghai, P.R.C.
Software Engineer, 10/1993--7/1995
Used Assembler programming "BIOS" for “Electronic Reading Dictionary
and Book System”. This product functions are similar to those of PC, and it
used Z80 as a CPU. The product earned the “"It's very well made in Taiwan"
Slogan for its quality design and innovation.
As a lead of an eight people development team, specified product features and
programmed multimedia software in C, and worked closed with the testing
team.
As a project leader, researched network and communication issues, designed
BBS (Bulletin Board System) application architecture with innovative tools
and technologies, setup base station, developed communication software
written in C. Also designed and controlled the project schedule and monitored
quality of deliverables.
Taiyang Electronic Engineering Corporation, Shanghai, P.R.C.
Electrical Engineer, 7/1992--10/1993
Designed "Infrared Detector" and "Glass-broken Detector". Designed and
made Product Test Equipment and Age Equipment. The products past the UL
tests.
Achievement and Award:
Publication: " The Domino Defense: Security Lotus Notes and the World
Wide Web”, URL: http://www.redbooks.ibm.com/abstracts/sg244848.html.
ISBN-073*******, 1997.
Software: "Electronic Reading Dictionary and Book System," by Inventec
Electronic Technology Corporation, 1995.
Hardware: "Infrared Detector," by Taiyang Electronic Engineering
Corporation, 1993.
IBM Certified DB2&OS/2 Engineer (the first one in Asia Pacific Area), 1996.
IBM Recognition Award 1996.
Education: San Jose State University, San Jose, California, U.S.A.
MS degree in General Engineering, with concentration in Client/Server
Computing
GPA: 3.86/4.0, August 2001
Pursuing additional coursework at San Jose State University, 08/2001–08/2002
System analyzed, designed, developed, and tested an Intellectual Property
Trading Center using 3-tier system architecture, JAVA, J2EE, EJB,
JavaBeans, JSP, WebLogic, and DB2 cutting edge technologies and tools.
Involved in creating shopping cart, order fulfillment, file upload/download,
price negotiation, messaging, and other features. It can be applied to any
online trading center except changing the product information; it’s easy to use
and requires less training. It’s flexible and scalable.
Shanghai University of Science and Technology, Shanghai, P.R.C.
Diploma in Electrical Engineering, 9/88--7/92
Additional information:
Like hiking and reading.
Fluent in Chinese and English.
References: Available on request.
Contact this candidate