**** ********* **. • LITTLE ROCK, AR *****

PHONE 501-***-**** • E-MAIL abnwwu@r.postjobfree.com

ANDREW T. JACOBSON, M.B.A.

P ROFESSIONAL STRENGTHS

Experienced professional whose career includes leading teams, building relationships, implementing Six Sigma, managing

programs, and analyzing data. Technically sound at identifying problems, discovering solutions and implementing

decisions. Key skills include the ability to organize, prioritize, and communicate effectively while fostering a team-

oriented environment dedicated to bottom line results.

EDUCATION

Masters of Business Administration - Finance (M.B.A.) - Wright State University, Dayton, OH

B.S. – Biochemistry - U.S. Air Force Academy, Colorado Springs, CO

American Chemical Society Certified

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General Engineering Core Curriculum

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Six Sigma Black Belt Certification – Breakthrough Management Group

PROFESSIONAL EXPERIENCE

Director - Process Improvement: Alltel Corporation (2005 - present) Little Rock, AR

Provide leadership in designing, developing and implementing a process improvement program with company wide impact.

Establish vision and set direction for a Six Sigma Black Belt team charged with finding new methods to explore problems,

seeking innovative solutions, and crafting change. Cultivate support of executive leadership for change and improvements

throughout Alltel organization.

Increased EBITDA $10 million annually by reducing customer call drivers, increasing product profitability,

eliminating manual re-work and improving system performance.

Attracted, hired and trained new team members to “rebuild” the process improvement group. Coached and

mentored team in process improvement strategies, organizational change, and professional development.

Developed breakthrough methodology to accurately identify call reasons of 1 million calls per week. Innovative

data collection allows for a better understanding of customer needs and ability to identify process errors. The new

call reason data was widely accepted to associate cost, quality, and volumes to specific customer requests.

Diverted over 2 million customer calls through re-engineering of a customer “self-service” program by coordinating

executive leadership, improving system performance, creating and modifying company procedures, and monitoring

agent compliance.

Instrumental in establishing complex inter-departmental partnerships to better understand telecommunications

trends and issues relating to networks, equipment, and internal systems. Results indicate improved reliability and

better system performance.

Successfully managed win-win improvement initiatives through direct collaboration with vendors focused on

advertising, network operations, and postage processes.

ANDREW T. JACOBSON

Warehousing Operations Manager: Target Corporation (2004 – 2005) Little Rock, AR

Drove initiatives and new ideas to improve warehousing processes and productivity while managing day-to-day operations to

deliver quality products to customers. Responsible for effectively planning and executing mission-critical operations within

budget. Created a team-oriented environment by recruiting and hiring talented managers who value diversity and strive for

excellence.

Supervised 30 teammates responsible for delivering quality freight to customers. Effectively navigated team through

difficult staffing issues by initiating staffing plans and work schedules based on expected volumes while achieving a

score of “100%” on required freight.

Increased warehouse profit by $32,000 per year by creating and executing an improved method of handling freight.

Drove change by partnering with peers and researching best-known practices to improve productivity and exceed

budget constraints.

Collaborated with peers to analyze and develop safer and more productive business practices. Met OSHA

compliance and exceeded corporate safety expectations.

United States Air Force (1999-2004)

Senior Flight Commander: Squadron Officer College (2002-2004) Montgomery, AL

Supplied leadership, mentorship, and personal consultation to U.S. Air Force (USAF) managers while delivering an intense

curriculum and rigorous training program designed to build values and core competencies that emphasize team achievement over

individual success.

Directed and supervised 112 officers and Department of Defense civilians annually. Hand picked to provide

leadership and instruction to Air Force officers in a demanding course consisting of 150+ classroom hours and field

leadership exercises.

Results oriented problem solver who used clear communication and innovative strategies to alleviate crisis and

maintain accountability while achieving objectives. Improved class performance by 88% over pre-test scores.

Directly responsible for building the foundation of new officers: an “Airman First” mentality, knowledge of USAF

doctrine and core competencies, and dedication to USAF core values and teamwork.

Lead Research Chemist: Air Force Research Labs (1999-2002) Dayton, OH

Provided program management and directed finances aimed at discovering, developing, integrating and delivering revolutionary

fuels technology. Recipient of USAF Organizational Excellence Award.

Selected as deputy program manager for the Particulate Mitigation Program, which focused on developing, testing,

and fielding a fuel additive that reduced emissions by 70% in gas turbine engines. Received Project of the Quarter.

Designed and operated revolutionary in-house sampling system to simplify and quantify emissions from combustion

research experiments. Implemented innovative techniques in lab tests reducing preparation time up to 75%. Key

player in training and integrating additive injection system in state-of-the-art gas turbine engine facility at NASA.

Managed cost, schedule and performance on $5 million of outsourced contracts involving High Heat Sink Fuels,

Particulate Mitigation, Smart Fuels and Advanced Fuel Development Program.

PUBLICATIONS

“Air Force Programs to Reduce Particulate Matter Emissions From Aircraft.” American Institute of Aeronautics and

Astronautics (AIAA) Paper No. 2002-3722, AIAA Joint Propulsion Conference (2002).

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