Sales Sap
Resume:
JAIPAL REDDY
PHONE: 732-***-****
E-MAIL: abnwwh@r.postjobfree.com
SUMMARY
Over 11 years of IT experience in design, configuring, development and deployment of ERP,
Business applications
Over 10 years experience in SAP with 6.5 years as an SAP CRM (Customer Relationship
Management) Consultant with in-depth Functional and Techno-functional skills in SAP
CRM module and worked in various End-to-End Cross Country Implementations, Roll outs,
Upgrades, Post go-live Support projects including CRM 2007, ECC 6.0 versions.
Strong experience in SAP CRM modules CRM Billing, Service (Service Tickets, Service
Orders, Complaints, Returns), Customer Interaction Center (IC WebClient, CTI), Sales
(Enterprise Sales, E-Commerce/Internet Sales (B2B&B2C), Mobile Sales including Sales
Orders, Contracts, Channel Management), Marketing (TPM, Campaign Management,
Lead management), ICSS
Strong experience in CRM Billing modules in the areas Leasing Contracts, Leasing
documents, Financial products, Pricing, Tax rules, Key figure planning, Financial
hierarchy, Complaints, Service contracts, Warranties, Installed base management, and
integration of CRM Billing with R/3 SD, FI modules
Good business knowledge and functional experience in configuring the SAP SD module in
Organizational set up, Master data, Sales Order processing, Pricing, Delivery, Billing,
Contracts, Service management, Credit management for various Sales and Distribution
processes
Good experience in Business process integration of SAP CRM with SD, FI/CO, SEM, BW and
Enterprise Portal
Conducted and currently conducting SAP CRM corporate Training at reputed Companies for
Business users and Consultants
Good understanding in SAP CRM ABAP (BSPs, Views, View sets, Controllers, PCUI,
Reports, Interfaces, SmartForms, SAPScripts, Data Dictionary, User exits, BADIs, BSP, Cross
applications (Workflow, EDI, RFC, BAPI, ALE, IDoc) in SD, FI, CO, MM, PP modules and
SAP
Good knowledge and experience in design, development, and testing of integration of SAP
Enterprise Portal, J2EE, C++, C, Middle wares MQseries, Informatica with SAP
Good business knowledge and Sales & Marketing experience in Leasing, Financial, Banking,
Utilities, Hi-Tech, Manufacturing, Oil & Gas, Pharmaceutical, Telecom, Insurance, Retail
domains
SAP CRM Experience
SAP CRM ver CRM 2007, 5.0, 4.0, 3.1, 3.0:
Master data and Basic functions: Organizational data setup, Business partners, Products,
Pricing Conditions, Partner/Output/Text/Date determination, Actions, Transaction types, Item
categories, Copying control, Survey setup
Service: CRM Billing, Service Orders, Installed base, Service products, Warranties, SAF,
SDB(Problems & Solutions), SLA Contracts, Qualification settings, Appointment configuration
for Service orders, Complaint management, Complaint processing
Interaction Center: CRM 2007 specific components (Business Roles set up, UI
configuration, Component workbench, Work centers, Role config key), E-Mail Set up, Agent
Inbox, CTI Integration, Workspace profiles, Transaction launcher, Action Box, Customer Fact
sheet, Call lists, Interactive/Reminder Scripting, Alerts, Broadcast messaging for IC
WebClient and IC WinClient
E-Commerce/Internet Sales (ISA): Product catalogs, Web shops, Product proposals, Web
catalog views, Target groups, Cross/UP selling, IPC, Shopping basket, Quotations,
ICSS(Service tickets, Complaints) for B2B and B2C scenarios
Enterprise Sales: Activity management, Opportunity management, Quotation and Order
management, Contracts, Pricing, Territory management, Case Management
Marketing: Lead management, Campaign Management, TPM, ELM, Customer segmentation,
Campaign execution, Campaign analysis
Mobile Sales/Service: Settings for Mobile client, Data (Quotations, Orders) integration with
backend (SAP CRM & R/3) and Hand held devices
CRM Technical: Enterprise Portal, BADI, BSP, PCUI, Solution Manager, BW Integration
Technical Skills:
ERP/CRM : SAP CRM 2007, 5.0, 4.0, 3.1, 3.0, SAP ECC 6.0, SAP R/3 v 4.7, 4.6c, 4.0b
BW, NetWeaver, SAP Portal
Languages/DW/DB : Java, SQL, PL/SQL, C, C++, Informatica, Oracle 8i/9i, Sybase
Operating Systems : UNIX, Solaris, Windows XP/NT/2000/98/95
Internet Technologies: J2EE, MQ-Series, XML, EJB, JSP, ASP, VB, WebLogic
Implementation Methodologies: ASAP methodology
EDUCATION
Master of Engineering: Electrical Power Systems, VJTI College of Engineering, MUMBAI
Bachelor of Engineering: Electrical & Electronics Engineering, Osmania University College of Engg
PROFESSIONAL EXPERIENCE
Sempra Energy, San Diego, CA Nov 08 – Present
SAP CRM Lead Consultant (Service, IS-Utilities, Marketing, Sales,)
Sempra Energy, headquartered in San Diego, California, is a Fortune 500 Energy utilities company which
is serving the 24 million customers with the annual revenue of $11 billons. Established 100 years ago,
Sempra Energy companies develop energy infrastructure, operate utilities, and provide related
products and services.
This End-to-End project is to implement SAP CRM application for the SDG&E (San Diego Gas &
Electric) DR (Demand Response, EE (Energy Efficiency) and Smart Meter business processes in the
areas of marketing, Sales, Service modules and integrating with back end R/3, BW, CISCO and
kWickView systems
Responsibilities:
Interacted with the SDG&E Business Leads, Program Managers, Key users to understand the
existing Business processes and functional requirements for Marketing, Sales and Service set up
Gathered the Business requirements and prepared Business Blue print with the process design for
various programs of DR and SmartMeter programs
Configured Entire Campaign Management set up including Marketing Plans, Campaigns, Customer
Segmentation, Personalized, Work flow settings, Communication channel settings for CPP-D, BIP,
PeakGen, CleanGen programs
Configured Segmentation of Business partners using Segment Builder including Creation of
Attributes, Attribute sets, Data sources, Filters, Profiles, Profile sets and Target groups for those
profiles based on business requirements
Created BW Queries and integrated them with SAP CRM system through RFC and created Target
Groups for the Customers who are targeted for the enrollment into DR programs
Converted and Uploaded the data from External systems through External List Management(ELM) and
created BPs and Target groups
Modified the Ibase master data to map the Meter, Premise, Service point data which is coming from the
CISCO (mainframe)system
Guided the BW consultant for the reporting requirements for the TATI programs
Created Marketing Campaigns to generate Activities/Leads/Opportunities. Target groups are built
from BP marketing attributes and BW queries
Configured the Lead functionality, Opportunity functionality and integrating with the Marketing
Campaigns
Resolved the issues surrounding the Credit memo creation from the Opportunities
Coordinated with the offshore teams in India, Philippines for the enhancements, modifications for the
system as per the Business requirements
Interacted with R/3, BW consultants for integrating SAP CRM with R/3 4.6 C and BW systems
Environment: SAP CRM 5.0, R/3 ECC 6.0, BW, SunOS, Oracle9i, Win XP
Allergan Pharmaceuticals, Irvine, CA Jan 07 – Oct 09
SAP CRM Lead Functional Consultant (CRM 2007 Upgrade, IC WebClient, CTI, Internet Sales,
Contracts)
Allergan, Inc., headquartered in Irvine, California, is a global specialty pharmaceutical company that
discovers, develops and commercializes innovative products for the ophthalmology, neurosciences,
medical dermatology, medical aesthetics and other specialty markets. The Company employs more than
6,500 people worldwide and operates world-class R&D facilities and state-of-the-art manufacturing plants
with a presence in more than 100 countries.
This End-to-End project is to implement SAP CRM application for US (Irvine, Santa Barbara, Dallas)
and Canada locations which are integrated to back end R/3, BW, applications for Order processing,
Delivery and Billing functions etc and Genesys G-Plus adapter for Call routing/IVR.
Also new project to upgrade entire Allergan application from the CRM 5.0 to CRM 2007
Responsibilities:
Interacted with Allergan Business Leads, Users, Call center Agents to understand existing Business
processes and gather the functional requirements for the CRM 5.0 implemenation and upgrade to
CRM 2007 and roll out to Allergan Canada, Inamed Business (Santa Barbara)
Did the due dilegence of the Business requirements (As-Is and To-Be analysis) and designed the
Business process (Business Blue Print) for the Allergan Call center for various Business processes
which include Customer Care, Order entry process, Complaints, Account Receivabes, Inquiries etc
Interacted with the Eye Care business users and led the design, development and support of Custom-
Care Kits (CCK)/Custom Care Online (CCO), and custom E-Commerce based applications for
Allergan Eye care business using used for Contract and Sales Order processing for Sales Reps and
End customers including the support for the upgrade to ECC 6.0
Involved in the design discussions for the CRM 2007 upgrade project which is to upgrade the
Allergan applications from 5.0 to CRM 2007
Configured the current IC WebClient aplication components for CRM 2007 version whih include
Business Roles for Call center agents and Managers which consist of Work Centers, Work center
groupings, Central search, Intent driven profiles for the Alerts etc
Configured the CRM 2007 UI components using Component Workbench (BSP_WD_CMP_WB)
for the users so that they can customize their views as well as the look and feel of the application
Configured the CRM 2007 Navigation bar profiles which include Logical links, Work center links
associated with it so that the access can be restricted based on the Business Roles
Configured IC WebClient sub profiles for Navigation Bar, Transaction Launcher, E-Mail set up,
Agent Inbox, Business Transaction, Customer Fact sheet, Call list, Interactive, Reminder scripting,
Alert modeler, Broadcast messaging
Configured the Transaction Launcher settings for creating R/3 transactionwhich include Sales Orders,
Delivery notes, Billing documents, Master data, Return Orders, Consignment etc
Configured the Transactional settings for Intercation record, Complaint processes which include
Partner determination, Catalogs, Actions, Status profile, Text determination etc
Interacted with Genesys team in integrating the SAP CRM with Gplus Adaptor, IVR, PBX systems
so that calls, E-Mails &Faxes are routed based on the customer IVR selection
Coordinated with middleware consultant in replication of Mater data for Business partners, Products
and Transactional data for Sales Orders from R/3 and legacy systems
Gathered the functional requirements and coordinated with the development team for bringing the
custom R/3 fields i.e. Previous account number, Order block reason, Phisician name, Licence ID,
Licence Expiry Date into CRM and the developevelopment of custom alerts for the Customer
Network status (Platinum, Gold), NOCC (No Credir Card) status
Interacted with Testing teams in preparation of Test scripts in QA and with Training team for
preparation of Training material for Lead users and Agents
Involved in cut-over activities and Go-Live activities
Resolved the post production Go-Live High/Medium/Low priority issues related to all the areas of
CRM, R/3, Custom Care Kits application including the upgrade to ECC 6.0
Environment: SAP CRM 2007, 5.0, R/3 ECC 6.0, HP-UX, Oracle 9.2
TATA Leasing and Finance, PUNE Jun 06 – Jan 07
SAP CRM Consultant (CRM Billing, Leasing, Service)
Tata Leasing previously known as Telco Leasing is part of the Tata companies which is one of India’s
biggest corporations, with the specific business into Leasing for the automotive industry.
This end-to-end project is to implement SAP CRM Billing and Financial services application for the tata
leasing business unit which is integrated with backend SAP R/3 including Order processing, Delivery and
Billing functions.
Responsibilities:
Interacted with Business users to understand the existing Leasing business processes and
requirements they want to brought over to CRM system for Tata auto leasing unit
Configured Service Organizational set up, Replicated Financial Business Partner and Pricing
conditions master data from R/3 and other legacy systems
Configured Financial products, Service products, Leasing Contracts Warranties master data
Configured the Leasing related CRM components including Base Hierarchy for Financing, Tax
calculation rules for the Lease classification, Device Classes, Pricing conditions, Financial
Mathematics settings (Flow categories, reference interest rates), Simulation rules, Key figure
calculation, Financing and Object profile
Configured the Lease documents in the CRM including all the relevant transactional settings and
configured the copying control for creating the Leasing documents from the Lease contracts
Configured the CRM Billing for Leasing scenarios (Billing Types, Item Categories, Plans, Billing of
Complaints (Credit/Debit Memo), Billing Due List
Integrated the CRM Billing with the R/3 Lease accounting by replication the CRM Billing documents
to settle it in R/3 accounting module
Coordinated with the technical consultants to enhance the CRM Billing and Leasing documents
Interacted with Testing teams in preparation of Test scripts in QA and with Training team for
preparation of Training material for Lead users and Agents
Involved in cut-over activities and Go-Live activities
Resolved the post production Go-Live High/Medium/Low priority issues related to all the areas of
CRM Billing, R/3 application
T-Mobile, Seattle, WA Apr 06 – Jun 2007
SAP CRM Consultant (Internet Sales (ISA) for B2B & B2C, IC WebClient, Marketing)
T-Mobile USA is a national provider of wireless voice, messaging, and data services capable of reaching
over 268 million Americans, is part of T-Mobile International AG & Co., the mobile communications
subsidiary of Deutsche Telekom AG & Co. K.G., which is one of the largest telecommunications carriers
in the world, with more than 80 million customers worldwide.
This End-to-End project is to implement, enhance T-Mobile applications TMOC, PCB, IDOO, Biller
Direct (ISA B2B, B2C) and T*Star (IC WebClient), which are integrated to back end R/3, BW, APO,
SRM applications for Order processing, Delivery and Billing functions etc
Responsibilities:
Interacted with T-Mobile Business Leads, Users, Call center Agents to understand the existing
Business processes and functional requirements
Studied the As IS and To Be processes and created Business Blue Print (BBP) document for
myFaves, T-Mobile Re-Branding, RIM ESD, KC5 &Prepaid projects
Configured the myFaves functionality in T*Star, PCB sites including the Individual, Family plans for
normal customers and Smart Access plans for low credit class customers
Configured the Product model changes in R/3 and Product catalog changes in CRM to accommodate
new rate plans for US National launch
Guided the development team for T-Mobile Re-Branding, myFaves projects
Worked on the RIM Electronic Software Delivery project to Build an Interface with RIM so that
customers can directly get Black Berry software from RIM website
Resolved ISA, IC WebClient related issues in Transactional settings, Master data issues, IPC,
Agent Inbox, E-Mails, Framework, Transaction & Workspace profiles, Customer Fact sheet,
Call list, Interactive, Reminder scripting, Alert modeler, Broadcast messaging
Guided the ABAP/Java technical team for CRM ISA, IPC, IC WebClient enhancements as per
Business needs
Environment: SAP CRM 4.0, R/3 ECC, HP-UX, Oracle 9.2, IPC
SHELL Oil Products, Houston, TX/London, UK Oct 05 – Mar 06
SAP CRM Consultant (Customer Interaction Center, CTI, Activity Management, Sales orders)
Shell Oil, part of Royal Dutch Shell which is a world leader in Exploration & Production of Oil products,
Natural Gas, Chemicals, Power and other industrial products. It has operations in over 140 countries and
employs approximately 109,000 people, serving 25 million customers a day.
This end-to-end project is to implement SAP CRM Customer Interaction Centre which is integrated with
Genesys and IVR so that the Customer calls are routed into CRM, based on the skill set and integrated
with backend SAP R/3 including Order processing, Delivery and Billing functions.
Responsibilities:
Interacted with Shell US Lubes Business Leads, Users, Call center Agents to understand the existing
Business processes and functional requirements in this end-to-end implementation
Interacted with the GSAP/StBC teams based in London regarding the Global design and configuring
the processes for US Lubes specific needs
Configured CRM Organization set up for Interaction Center Customer Service and assigned the
profiles for Agents, Business Leads, Training and Testing teams
Interacted with Master data, middleware consultants in replication of Mater data for Business
partners, Products and Sales documents from R/3 and legacy systems
Configured Framework, Transaction and Workspace profiles, Search profiles, for Application and
Navigation areas, Alert Modeller, Reminder scripting, Context Menus, Activity monitor
Created Action box settings including 50 R/3 call-outs and some CRM Transactions. The R/3 Call-
outs include Sales Orders, Delivery notes, Billing docuemnts, Master data, Reurn Orders etc
Interated with the Genesys and CTI resources to configure CRM-Genesys integration so that when
call comes in it automatically opens up the corresponding Activity type and language script in CIC
Interacted with Genesys team in integrating the SAP CRM with Gplus Adaptor, IVR, PBX systems
so that calls, E-Mails &Faxes are routed based on the customer IVR selection
Interacted and guided the Technical consultants in Building the Custom enhancements including
Additional search fields, Activity Monitor enhancements, Data flow between CRM and R/3 systems
Interacted with Testing teams in preparation of Test scripts in QA and with Training team for
preparation of Training material for Lead users and Agents
Involved in cut-over activities and Go-Live activities
Interacted with the End-users in solving the post Go-Live High/Medium/Low priority issues
Environment: SAP CRM 4.0, R/3 4.6, SunOS, Oracle 9i, Win XP
BCCB, Ft Lauderdale, FL Jun 05 – Sep 2005
SAP CRM Lead Consultant (IC WebClient, Internet Customer Self Service (ICSS))
BCCB is a Broward County School CRM Project aims to Implement CRM IC WebClient and ICSS
modules for catering to 40,000 employees of Broward County (one of country’s biggest counties)
Responsibilities:
Interacted with the BCCB Leads, Users, Call center Agents to understand the existing Business
processes and functional requirements
Studied the As IS and To Be processes and created Business Blue Print (BBP) document
Configured BCCB Organization set up for IC WebClient Customer Support and ICSS organizations
Coordinated with middleware consultant in replication of HR data into CRM for 40,000 employees
from SAP HR and legacy systems through ALE and BAPI
Configured the Agent Inbox and E-Mail integration for accessing the Service Tickets created in IC
WebClient and ICSS including Rule modeler which has come up with Service Industry Add on
Configured Framework, Transaction & Workspace profiles, Customer Fact sheet, Call list, Interactive,
Reminder scripting, Alert modeler, Broadcast messaging, FAQ setup and Knowledge search
Configured Transactional settings for Service Tickets including Transaction Types, Subject Profiles
using PCUI Category Modeler, Partner Determination, Status profiles
Configured entire Internet Customer Self service business process including Internet User set up,
XCM Configuration, Transactional settings for Service ticket for B2B (School), B2C (Personal)
Integrated the ICSS Service Tickets into IC WebClient Service Tickets and vice versa so that 40000
users can see both the tickets at one place for their School related and Personal problems
Led the ABAP/Java technical team for CRM System enhancements as per Business needs
Coordinated for integrating the IC WebClient & ICSS with Enterprise Portal for Single Sign on
Configured BW Analytics, pulling the data for Service Tickets, Interactive script from CRM into BW
Environment: SAP CRM 4.0, R/3 4.6C, BW, SAP Portal, SunOS, Oracle9i, Win XP
SAP America (Respironics Corporation), Pittsburgh, PA Mar 05 – May 05
SAP CRM Consultant (Marketing (Campaign Management, Lead management))
Responsibilities:
Interacted with the Respironics, Business Leads, Users, Call center Agents to understand the existing
Business processes and functional requirements for Marketing, Sales and Interaction center set up
Gathered the Business requirements and prepared Process documents for CRM Marketing and follow
up Business processes Leads, Activities, Call Lists
Configured Entire Campaign Management set up including Marketing Plans, Campaigns, Customer
Segmentation, Personalized, Work flow settings, Communication channel settings
Configured Segmentation of Business partners using Segment Builder including Creation of
Attributes, Attribute sets, Data sources, Filters, Profiles, Profile sets and Target groups for those
profiles based on business requirements
Created BW Queries and integrated them with SAP CRM system through RFC and created Target
Groups for the Customers whose Warranties are expiring in next month
Converted and Uploaded the data from External systems through External List Management(ELM) and
created BPs and Target groups
Developed a BADI for ELM enhancements (e.g Duplicate Address check for ELM). This way client
has reduced cost for third party tool FirstLogic
Created Marketing Campaigns to generate Activities/Leads/Call Lists with Interactive script and
passing them to IC Agents. Target groups are built from BP marketing attributes and BW queries
Configured Product proposals(Cross/Up-Down selling/Top n) for IC WebClient
Interacted with R/3, BW consultants for integrating SAP CRM with R/3 4.6 C and BW 3.0 systems
Environment: SAP CRM 4.0, R/3 4.6C, BW, SunOS, Oracle9i, Win XP
SAP America (Deluxe Corporation), Minneapolis, MN Dec 04 – Mar 05
SAP CRM Consultant (Interaction center, Marketing)
Responsibilities:
Interacted with the Business Leads and Users to understand the existing Business processes
Customized workplace to add options for New order and Reorder in Interaction center and
configured the Sales order creation back in R/3 with these options
Developed BSPs to populate additional custom fields for Bank code, Alerts, Procedures from CRM
into R/3 during Sales order creation for DBS
Developed BADIs in CRM to pass the data and create the new Sales orders and Reorders in R/3
Developed CRM XIF interfaces for creating Sales order in CRM using CRMXIF_ORDER_SAVE,
Validating credit card numbers, Sales order-Qualification check, List of ship methods, Scheduled
Ship Date Determination routine
Created Custom Z-Tables, Search helps, Views for DFS system
Uploaded Business partner data in CRM from External legacy customer data
Environment: SAP CRM 4.0, R/3 4.6C, BW, SunOS, Oracle9i, Win XP
UBS (United Bank of Switzerland), Stamford, CT Mar 03 – Nov 04
SAP CRM Consultant (IC WebClient, IS-Banking)
UBS is one of the world’s largest Banking firms which is a leader in Retail banking, Investment banking,
Securities. Headquartered in Zurich, Switzerland, has operations in more than 50 countries, with 75000
employees.
This End-to-End project is to implement the CRM Call Center, UI application to support the advisory
and application process for financial service products i.e. consumer loans or real estate financing
and to integrate the CRM application with the back end R/3, BW, applications for Order processing,
Delivery and Billing functions etc
Responsibilities:
Interacted with UBS Business Leads, Users, Call center Agents to understand existing Business
processes and gather the functional requirements for the CRM 5.0 implemenation and integrating
with IS-Banking for the retail banking business unit
Did the Business requirement analysis (As-Is and To-Be analysis) and designed the Business Blue
Print (BBP) for the UBS Call center for various Business processes which include Customer Care,
Order entry process, Account Receivabes etc
Configured the IC WebClient UI components integrating with banking related products and
transactions related to financial products.
Configured IC WebClient sub profiles for Navigation Bar, Transaction Launcher, E-Mail set up,
Agent Inbox, Business Transaction, Customer Fact sheet, Call list, Interactive, Reminder scripting,
Alert modeler, Broadcast messaging
Configured the Transaction Launcher settings for creating R/3 transactionwhich include Sales Orders,
Billing documents, Master data, and Accont recievables (AR) related transactions
Configured the Transactional settings for Intercation record which include Partner determination,
Catalogs, Actions, Status profile, Text determination etc
Interacted with Genesys team in integrating the SAP CRM with Gplus Adaptor, IVR, PBX systems
so that calls, E-Mails &Faxes are routed based on the customer IVR selection
Coordinated with middleware consultant in replication of Mater data for Business partners, Products
and Transactional data for Sales Orders from R/3 and legacy systems
Gathered the functional requirements and coordinated with the development team for bringing the
custom R/3 fields i.e. Previous account number, Order block reason into CRM and the
developevelopment of custom alerts for the Customer status (Platinum, Gold), Credit status
Interacted with Testing teams in preparation of Test scripts in QA and with Training team for
preparation of Training material for Lead users and Agents
Involved in cut-over activities and Go-Live activities
Resolved the post production Go-Live High/Medium/Low priority issues related to all the areas of
CRM, R/3, Customer care application
Environment: SAP CRM 5.0, R/3 ECC 5.0, SAP Deposits Management 4.0 (Transaction Banking 4.0),
HP-UX, Oracle 9.2
The Gillette company, Boston MA, Pune Jun 02 – Feb 03
SAP SD Consultant
Responsibilties:
Configured Sales and Distribution module for Order processing for Gillette GPCAT project
Analyzed existing business process, designed functional and technical specifications and
implemented the solutions for GPCAT business processes
Implemented business processes include Creation of Sales Organization, Distribution channel,
Division, Sales offices, Sales groups, Customer and Material Master Data, Sales Document types,
Item categories, Schedule line categories, Copying control
Configured Delivery document types, Material/Output determination, Partner functions, Shipping
conditions, loading groups, Shipping points, Delivery scheduling, Shipping activities.
Configured Pricing procedures, Condition types, Access sequences and condition records
Streamlining existing sales transactions by incorporating new pricing procedures.
Configured Picking and interfacing with Warehouse management, Determine Storage/ Picking
Locations, Packing, delivery scheduling, Route Determination, PGI
Supported go-live plan and Stabilization support and provided end user training
Environment: SAP R/3 4.6C (SD), Oracle, Windows NT
PSA (Port of Singapore Authority), Harbor Front, Singapore Sep 01 – May 02
SAP SD Consultant
Involved in Configuration of full cycle Sales and Distribution business solution
Analyzed existing business process, identified potential SAP functionality issues, defined
business requirements, prepared data models and implemented various business procedures.
Configured Organizational set up, Created Customer, Material Master and Pricing master data.
Defined different Sales Document types, Item categories, Schedule line categories
Configured Item proposal, common Distribution channels & Divisions, Output control and
maintained Copying control of Sales document types, Credit and Risk management
Configured Partner functions and Customer hierarchy, Number ranges and Incompletion
procedures for Quotation and Inquiry.
Handled Cash sale, Rush order, Return orders, Inter company billing.
Involved in integration of SD module with other modules like MM and FI
Prepared functional specifications for Interfaces and reports
UBS (United Bank of Switzerland), Singapore, London, UK Feb 01 – Aug 01
SAP BW Consultant (FI, CO-PA, PS, SD, MM), CRM 3.0
Responsibilities:
Involved in studying functionality of GGL, gathering user requirements and data modeling using Star
Schema, ERM, DRM concepts for various BW objects
Involved in developing a prototype to integrate CRM 3.0 Service & Analytics module with GGL BW
Created InfoCubes, InfoObjects, Aggregates, Queries in G/L, AP, AR areas for Daily, Monthly data
loads for H3/GCR Fast Close (Investment Bank’s group wide reporting tool to UBS corporate center)
Created Transfer routines/Update rules, Aggregates/Multicubes, InfoSources/DataSources and
monitored data from legacy into Data targets through Informatica using Generic/LO/LIS extractors
Created custom reports with Restricted Key Figures, Calculated Key Figures, Exceptions, Conditions,
Variables and Filters and web reports through report template in WAD (Web Application designer)
Created Variants, Scheduled Jobs by developing GILs for AUTOSYS for SAP BW/R3 programs for
FDD, BAFTA legacy feeds which include File watcher, SAP loading, Mail activation, Archiving
Performance tuning (BW statistics, Number range buffering, Data packet sizing), Production/Testing
support of RACE AMER project to replace legacy systems with new Informatica/BW architecture
Environment: SAP R/3 4.6C BW, ABAP, SunOS, Oracle 9i, Windows XP
Sony Electronics, Singapore Apr 00 – Jan 01
SAP SD Consultant
Responsibilities:
Involved in Configuration of full cycle Sales and Distribution business solution
Interacted with the Business to gather the requirements, analyze existing business process,
identified potential SAP functionality issues
Configured the entire OTC Business processes
Configured Organizational set up, Created Customer, Material Master and Pricing master data.
Defined different Sales Document types, Item categories, Schedule line categories
Configured Item proposal, common Distribution channels & Divisions, Output control and
maintained Copying control of Sales document types, Credit and Risk management
Configured Partner functions and Customer hierarchy, Number ranges and Incompletion
procedures for Quotation and Inquiry.
Handled Cash sale, Rush order, Return orders, Inter company billing.
Involved in integration of SD module with other modules like MM and FI
Prepared functional specifications for Interfaces and reports
Environment: SAP R/3 4.0b, ABAP, Oracle 8i, Windows NT
Crompton & Greaves, Mumbai, India Aug 99 – Mar 00
SAP ABAP Consultant (SD, MM, PP, PM)
Developed reports for Open Sales Orders, Blocked Sales Orders, Finished goods Materials
production, Stock Status, Delivery Status, and Inventory analysis
Developed User Exit for Customer Master to ensure that all South Korea customers have a Group
Key entered on the customer master
Interface for transferring G/L account numbers from legacy system to SAP using transaction FSP1
Developed a Dialog Program to maintain a user defined Interpretation Table(to maintain the Shipping
time for each mode – Air, Ground, Ship for each vendor)
Interfaced program for uploading spread sheet of Vendor invoices to SAP using transaction FBB1
Modified Print Form Print transfer order list (LVSTALISTE) to include Transfer request no and
Material document no for table LTAK, for a particular warehouse
Peerless Integrated Information System, India May 99 - Jul 99
Senior Consultant
Responsibilities: Design and development of PCC module, used to monitor Company’s admin &
functional activities like account maintenance, commission/loan processing, new deposit schemes, agent
monitoring, Inventory and payroll using J2EE architecture
Environment: Solaris, Win NT, J2EE, EJB, JSP, XML, JavaScript, WebLogic, PL/SQL, Oracle 8i
Spice Telecom, India Jan 99 – Apr 99
Responsibilities:
Design and development of Billing & Accounting module & Mediation
Environment: Solaris, Java, C, J2EE, JSP, XML, JavaScript, Oracle 8i, WebLogic, GSM, TCP/IP
BUSINESS EXPERIENCE:
Crompton-Greaves Ltd, Mumbai Jul 95 – Aug 97
Sales Lead/Engineer
Joined as Management Trainee through Campus recruitment, worked as Sales Engineer, coordinating the
Dealer network in AP region in DC/AC motor division. Got promoted to Sales Lead in Aug, 96
Responsibilities:
Assessing requirements of potential and existing customers
Technical Selling, Managing after sales service, Debtor collection.
Direct selling and selling through dealers’ network.
Coordinating With production planning department to meet delivery schedule
Generated initial inquiries, sent offers after studying the customer requirement
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