Customer Service Manager

MARY M. PENNINGTON

**** ********** *****, ****** *****, TX 75022

Telephone: 972-***-**** Email: abnwu7@r.postjobfree.com

OBJECTIVE

To obtain a career that will enable me to utilize my extensive background within the Freight

Forwarding industry as well as my ability to rise to the challenge coupled with a strong work

ethic.

WORK EXPERIENCE

Savino Del Bene International Freight Forwards and CBH

Grapevine, TX

February 1998 – April 2009

Customer Service & Inside Sales Manager

April 2008 – April 2009

Responsible for several large FCL accounts within the Texas branch.

Ensure customer and client needs were met by both customer service representatives

and sales staff.

Troubleshoot and resolve problems with clients and vendors.

Work directly with overseas parent companies and agents to quote import and export

rates for the Texas region

Support sales staff in preparing rates and quotes for clients

Maintain a 25% profit margin for export shipments and a 45% profit margin for

inbound air and lcl shipments

Provide qualified sales leads for sales staff

Report results of quotations and tabulating business being booked

Retained all duties as Air Import/LCL Manager

Operations Manager

July 2006 – April 2009

Improved profit margins by 20% by negotiating rates with trucking companies.

Saved the company over $200,000.00 by negotiating a termination of additional office

and warehouse lease.

Raised compliance rating from a D- to a B+ by creating a network within the company

to allow staff to be compliant with the procedures of the standard operating procedures

of The Dal Tile Company.

Oversee the work of 8 employees in the ocean import and export operations

Restructured the import department by matching CSR’s within our company to match

abilities and personalities to client’s needs.

Maintaining and gathering monthly reports to send to the branch manager regarding

productivity and accuracy by the operations staff.

Responsible for profitability on shipments.

Accountable for cargo insurance; including preparing insurance certificates, setting

costs for clients, filing claims and mitigation between insurance companies and clients.

Retained all duties as Air/LCL Import Manager

Air Import/ LCL Supervisor

November 2001 – July 2006

Receive documentation from overseas parent companies and agents and distribute

documents to in house U.S. customs brokers.

Responsible for all inbound air import operations and took over all lcl import

operations around the U.S.

Set up and implemented procedure of transferring international (un-cleared) freight to

our warehouse as a bonded facility in effort to have un-cleared international freight

stripped in our warehouse

Created increase in profits and allowed warehouse to show an increase in profits.

Air Imports Operation

February 1998 – November 2001

Received all documentation from overseas offices and agents.

Prepared documents for customs brokers

Arranged deliveries for clients

Generated all billing

Branch Manager Rick Chevalier 817-***-**** X 194

CEO Mark Irwin 847-***-****

Enichem Elastomers Americas Inc

June 1993 – January 1997

Houston, TX

Logistics Coordinator

Manage and coordinate transportation, documentation, expediting and invoicing of

domestic, Canadian and Mexican shipments.

Transport liquid bulk rail shipments, Hazmat shipments (CFR49 certified), returned

goods and warehouse transfers

Negotiate contracts with freight carriers for major petro-chemical and rubber

importers

Place inventory in public warehouses as needed in Midwest and Northeast Regions

SKILLS

Excellent organizational and communications skills, results oriented, learn quickly, ability to

react quickly and rationally by being observant and analytical. Excellent customer service

skills. TSA certified. Government background clearance.

Personal references available upon request.

Contact this candidate