Human Resources Management

Leticia Sanchez Garzon

Dear HR Professional:

Thank you for taking the time to review my resume. My professional experience in human resources includes

work within Corporate, Call Center, Warehouse and Contingent Staffing Environments. I possess strong administrative,

communication and organizational skills, with a demonstrated capacity to support complex, deadline-driven initiatives.

In my most recent role as a Global Human Resources Manager, I provided full life cycle recruiting support to our

corporate clients, while serving as an HRBP to business unit owners that included IT, Marketing, Business Development

among others. I also supported initiatives related to workforce planning, compliance, compensation, vendor management

and labor relations issues. In previous roles, I supported employee development initiatives such as corporate universities

and training programs, as well as participated in strategic planning for the HR function and developed employee

retention programs.

Although we are living through a challenging global economic crisis, I strongly believe my strategic and tactical

knowledge of the HR field coupled with my passion for developing talent, will help me secure the right opportunity

despite the tough job market. Having worked in corporate environments for most of my career, I am well versed in the

often complex and fast-paced business world in which Human Resources must serve as a business partner who

simultaneously supports and guides. While I am passionate about talent acquisition and development, I am confident I

will be able leverage my experience in other areas of Human Resources and add value to your results-driven organization

and its HR department.

Please do not hesitate to reach out to me should you have questions regarding my experience. My email address is

abnwss@r.postjobfree.com . You can also learn more about me by visiting LinkedIn http://www.linkedin.com/in/sanchezgarzon

Thank You,

L eticia Sanchez Garzon

abnwss@r.postjobfree.com

Leticia Sanchez Garzon

Professional Experience

2008-2009

Brightstar Corporation

Miami, FL

Global Human Resources Manager

09/2008-04/2009

• Full-life cycle recruiting for temporary and permanent positions in our Corporate office, including sourcing, pre-screen,

exploratory and personal interviews, reference checks, salary negotiations and offers

• Improved Executive Recruitment process and communication flow between relevant parties (candidates, interviewers,

business unit owners)

• Identified compliance issues and provided suggestion for mitigating legal exposures

• Initiated Employee Handbook Update Process to ensure compliance with Local, State and Federal Laws

• Single point of contact for HR Managers in Argentina, Brazil, Bolivia, Chile, Paraguay, Peru and Uruguay involving all local

matters pertaining to personnel; Also provided Corporate HR support to subsidiaries in Asia Pacific, Europe and the US

• Took over vendor management process, renegotiating rates for talent and recruitment fees as well as training and

development services; lowering costs by 50% and improving overall communication with vendors to improve service

• Worked with corporate counsel to improve vendor agreements

• Counseled management on effective employee discipline and development methods

• Trained department managers on best practices in recruitment, employee relations and development

• Created most corporate communications from the Human Resources department, as well as provided editing support to

executive level communications for other departments such as Latin American operations, Product Management and Finance

• Created PowerPoint presentations and developed spreadsheets, as needed

• Conducted Investigations, Terminations and Exit Interviews

• Handled Worker’s Compensation Process from Incident through Closing of Investigation

• Other duties, as assigned by executive team

2005-2008

CareersUSA

Miami, FL

Branch Manager

2007-2008

Developed a consultative approach with clients, establishing myself as an extension of their HR team

•

Full life cycle recruiting from initial search and screening, to offer and new employee orientation for Washington DC,

•

Phoenix, AZ and Miami, FL

Interfacing with clients to form and implement progressive recruiting strategies, forecast hiring needs and improve interview

•

process including panel interviews

Create weekly communications and/or reports to establish new accomplishments and objectives

•

Handled all international and Fortune 500 Clients for the branch.

•

Responsible for hiring and managing inside sales and recruiting team.

•

Managed worker’s compensation and unemployment process, including hearings and investigation

•

Collaborated with Corporate officers daily to ensure branch’s success and growth

•

Cold calling and networking to develop a qualified pool of candidates and prospects

•

Account Executive/Recruiter

2006-2007

Full-life cycle recruiting of contract and permanent positions for call center, records management, document services,

•

finance, human resources, manufacturing, banking, warehouse, construction, travel and tourism.

Conducted onsite and offsite career fairs.

•

Responsible for forming recruiting relationships with local colleges, universities and training centers.

•

Cold called prospects and current clients to skill market viable candidates and generate job orders

•

Staffing Associate

2005-2006

Assigned to Global HQ of Leading Food Marketer, Producer and Distributor as the Executive Assistant to the VP of Internal

•

Audit

Assigned to Brickell Office of International Private Wealth Management Organization

•

abnwss@r.postjobfree.com

Leticia Sanchez Garzon

2002-2005

Inktel Direct, Direct Mail Marketing & Call Center

HR Generalist

2003-2005

In addition to the duties listed as HR Coordinator, my job duties included:

• Initiating on-boarding process for all new hires, including orientation, paperwork, job training, mentor cycling and provided

an active 6-month central point of contact role to all employees in new positions

• Managing employee life cycle process, including employee development, disciplinary issues and termination

• Mediating Employee versus Management Issues

• Assisting Human Resources Director with worker’s compensation process for three locations, two in Florida and 1 in

Chicago, IL

• Assisting Human Resources Director with the investigation process for numerous employee related issues within the call

center in collaboration with contracted PEO – ADP TotalSource

• Handling all unemployment issues, including hearings

• Active participation in budgeting and annual recruiting plan

• Coordination of performance review process for 400+ employees in three locations

• Establishing consistent best practices for sourcing, recruiting, interviewing and staffing

• Developing reliable external referral sources to ensure a flow of qualified applicants for open positions

• Maintaining current and accurate records on pending openings and activities involved in filling requisitions.

• Training department managers on best hiring practices to ensure proper selection process

• Employee records retention and maintenance

• Assisted Payroll Specialist with payroll process as needed for 100 employees bi-weekly

• Coordinating efficient operational, data gathering, and communication process between sales and recruiting

• Creating weekly presentations to establish new accomplishments and objectives

HR Coordinator

2002-2003

Full-life cycle recruiting for permanent positions, including sourcing, pre-screen, phone interviews and personal interviews,

•

reference checks, salary negotiations and offers

Responsible for forming recruiting relationships with local colleges, universities and training centers

•

Planned and conducted onsite and offsite career fairs

•

Presented qualified candidates to hiring managers

•

Contacting candidates regarding hiring decisions

•

Preparing internal transfer/promotion offer letters and verifying receipt of applicable paperwork

•

EDUCATION

B.S. IN BUSINESS ADMINISTRATION, SPECIALIZATION IN HUMAN RESOURCES MANAGEMENT, CAPELLA

UNIVERSITY; TESTING FOR SPHR DEC 2009

TECHNICAL SKILLS

OFFICE SUITE; PC/MAC, ADOBE ACROBAT, HRIS SYSTEMS, DATABASE MANAGEMENT

SOFT SKILLS

NEGOTIATION, MOTIVATION, LEADING BY EXAMPLE, ACCOUNTABILITY, FACILITATION, CONFLICT

MANAGEMENT, COMMUNICATION, HUMAN RELATIONS

TRAINING

BEHAVIORAL INTERVIEWING DIVERSITY AWARENESS

SAFETY IN THE WORKPLACE CHANGE MANAGEMENT

RECORDS INFORMATION MANAGEMENT PRESENTATION SKILLS

SEXUAL HARASSMENT AWARENESS PROJECT MANAGEMENT

LEGAL ISSUES FOR EMPLOYEES INTERVIEWING AND HIRING CONCEPTS

LEGAL ISSUES FOR HR & MANAGEMENT ITAA INFORMATION SECURITY AWARENESS

BUSINESS ETHICS AWARENESS EMPLOYEE SEPARATION PROCESS

TRAINING DELIVERY & EVALUATION

abnwss@r.postjobfree.com

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