Qualifications of Diane L. Standley - IT Training/Development Specialist

Vero Beach, FL 32962 - 772-***-**** (C) - abnwsq@r.postjobfree.com

SUMMARY:

Goal-oriented, self-motivated IT training and documentation project manager who thrives on new

challenges, solving problems and finishing each project on-schedule. Ten years experience applying

instructional design methodologies to create courseware for adult learners, to be used by myself and other

trainers for instructor-led, self-paced and eLearning deliveries. Established a training department with a

computer consulting firm and built it into an award-winning training center with 3 classrooms. Technical

consulting experience includes interacting with people at all organizational levels, providing customized

solutions that include hardware/software sales, LAN configurations, customized training

needs/development, POS installations/Training, technical writing and project management. Certified to

teach Computer Science Networking in Florida to vocational adults and grades 6-12, and strong familiarity

with curriculum development and State of Florida frameworks.

Partial list of software skills:

Adobe: Acrobat, Captivate Dreamweaver, Fireworks, Flash, GoLive, Illustrator,

PhotoShop, PageMaker

Microsoft: Access, Active Directory, Communicator, Exchange Server, FrontPage,

Office 2007, Outlook, Project, SharePoint 2007, Windows NT, XP, Vista

Other: CSS, DB4, FileNet, Help Magician, HTML, Lotus Notes, Oracle, Passport

8.0, QuickBooks, Remedy, SnagIt, TimeSlips

WORK EXPERIENCE:

Independent Contractor 2003 to present

Development and/or delivery of Microsoft Office Specialist (MOS) courses, Adobe, QuickBooks and other

software programs. Instructional, graphic, website design and technical writing services provided. Create both

online and hard-copy deliverables such as: instructor manuals, instructor scripts, eLearning modules, course

syllabus, objectives, course evaluations, lesson plans, exercises, etc. for both students and instructors.

- Deliver instructor-led training to adults, with up to 16 students per class.

- Provide telephone support of software programs taught to clients and verbally walk them through necessary

steps to solve problems.

- - Develop customized training materials including eLearning simulations, games, quizzes, online (HTML)

tutorials, interactive demos, course syllabus, objectives, lesson plans, lab activities, etc. for software

applications and various employability skills.

- Deliver training to educators and administrators, teaching them how to use educational software programs in

the classroom. Software includes: Educational Options and Failure Free Reading, designed for grades k-12.

- Create technical documents including online knowledge (HTML) materials, grant request legislative letters,

marketing materials, acceptable use policies, evaluation methods, reference manuals, product specs, market

analysis, and other misc. documentation.

- Design print and online graphics including websites, report/proposal covers, logos, brochures, newsletters,

display ads, etc. using Photoshop, Illustrator, PageMaker and a digital camera.

Major Projects:

2008 to Present: HP - Sr. Project Manager. Manage Knowledge Transfer (KT) and Processes and Procedures

Manual (PPM) for new outsourcing agreements for HP global accounts. Read all Statement of Work

documentation to determine requirements for PPM. Facilitate virtual meetings between SMEs and technical

writers to produce ITIL and governance processes, utilizing HP Virtual Rooms and other MS Office programs.

First project manager on team to serve as over-arching manager of all KT and Train-the-Trainer (T3) sessions

required for successful transition to HP outsourcing services.

2006 to Present: PC Professor: Certified Internet Webmaster (CIW) Instructor: Deliver instructor-led training

for W ebsite foundations, Dreamweaver, Flash and PhotoShop to IT professionals (Saturday courses).

2007 to 2008: IBM/DeCA (Dept. of Defense Commissary Agency) Point-of-Sale (POS) Trainer/Instructional

Designer: Developed and delivered new-hire curriculum for IBM Help Desk employees. Project Manager for

end user documentation. Developed the Instructor Guide and an HTML-based Jeopardy game and workshops

for the Train the Trainer (T3) curriculum. Delivered training to new-hires and led instructor-led workshops at

the Train the Trainer sessions. Traveled to military commissaries around the globe and served as training site

Lead in EMEA and several domestic sites, managing a team of 3-6 trainers at each site. Delivered blended-

learning solution to commissary employees on new POS system, which included eLearning, LMS, on-the-job

training and post-install support.

2006 to 2007: Duke Energy: Development of an online knowledge base using Dreamweaver and FileNet for

PeopleSoft HR & Financial modules for the Supply Chain Help Desk, when they converted from version 8.0 to

9.0. Other documents included Viseo work flow procedures, troubleshooting, communication templates,

business processes, software application training, and online FAQs for intranet. Hardware and software

includes: Remedy, invoice scanning/data entry system, FileNet, Passport 8 & 10, PeopleSoft 8, Windows XP,

Lotus Notes, mainframe proprietary software for nuclear supply chain division, MS LiveMeeting, Outlook and

several miscellaneous proprietary software products.

Sign Language Interpreter 2001 to Present

Indian River & Brevard Community Colleges – Fort Pierce & Cocoa, FL

Sign-language interpreter and tutor for hearing impaired adults seeking college degrees, which includes taking

complex subjects like trigonometry, organic chemistry, human anatomy and/or computer programming

courses, and translating subject matter into terminology/vocabulary levels to enable student comprehension.

Product Trainer 1995 to 2004

MarketStar

Global marketing company

Regular Responsibilities:

Educate consumers and retailers on product features/technology. Attend technology trade shows and perform

new product demonstrations for large audiences of 100+. Brands include: Apple, Epson, HP, Intel and Sony.

The days I was onsite at Best Buy educating consumers and sales people, HP printer sales were up an

average of 150% and Canon sales were down 75%.

Training Manager 1993 to 2001

Computer Solutions

Full service computer solution company in Oklahoma City, excluding training. I approached them to obtain

training referrals, but instead was offered a position with the company to develop a training department. When

first hired, there was one classroom with six PCs. Targeting medium businesses and local, state and federal

agencies, the department grew to 3 classrooms and 36 PCs in two years, with generated revenues exceeding

$250k. In 1995, voted “Oklahoma City’s Number One Computer Training Provider” by The Daily Oklahoman.

Partial list of responsibilities:

- Developed student and instructor’s manuals and delivered formal computer training, including but not limited

to: MS Access, Office, FrontPage, Publisher, Visio, Windows, Adobe PageMaker, Illustrator, PhotoShop, Mac

OS, CorelDraw, WordPerfect, Lotus 1-2-3, Lotus Freelance, Lotus Notes, FileMaker Pro, HTML, Dbase and

DOS.

- Maintained NT training server and classroom equipment.

- Created documentation for internal operating procedures, recruiting, supervising and training all employees.

- Consulted with project managers, engineers and IT managers to develop and document system

conversion/implementation plans for clients – network planning guides were created using MS Project,

Illustrator and PageMaker.

- Provide telephone support of software programs taught to clients.

Major Projects:

- Approx. 24-month technical writer assignment for commercial Point-of-Sale (POS) software developer

migrating from DOS to Windows-based version, created in Visual Basic. Worked through entire life-cycle of

software, developing end-user training and documentation, which included requirements gathering utilizing

SDLC linear sequential model. Additional POS knowledge was acquired for networking hardware devices

including barcode scanners, cash register drawers, credit card readers and other physical inventory tools.

Established beta testing sites and provided training to back office and IT managers to identify/document

software problems and error messages, while mirroring all transactions in previous DOS software version.

Developed the online help system for program using Help Magician Pro (now Help Magician Elite.)

- In-house consultant for 3 months with United Biomedical to establish implementation of an AIDS vaccination

project utilizing MS Project. Interviewed chemists, research analysts and IT managers to understand overall

scope of project; translated information requirements into non-technical terms and created procedure guides

and on-the-job training for project administrative assistants. 24-month on-going support also provided, as

needed.

EDUCATION:

University of Central Florida Bachelor of Science – Major: Technical & Industry Education (w/Florida State

Teaching Certificate: Adult Education and grades 6-12: Computer Science Networking) August 2007 3.8 GPA

(Dean & President’s Lists)

Brevard Community College AA Degree – Computer Science Networking – May 2004 - 3.5 GPA (Dean &

President’s Lists)

PROFESSIONAL TRAINING:

Project Management Professional (PMP) Certification Prep Course provided by HP – in progress

HP ITSM Reference Model 3.0

ITIL Foundations V3

Project and Portfolio Management 7.5

HP PPM 7.5 Using Project Management

Apple Computer - Setting up Networks and Selling using the Network Planning Guide

HP Product Trainer – numerous printers, scanners and digital cameras (1995-2003)

Compaq Advanced Networking

ExecuTrain - Train the Trainer

Adobe PageMaker – Train the Trainer

WordPerfect Corp. – Train the Trainer

AWARDS AND VOLUNTEER WORK:

2006-Present: Mentor to young girls who have been taken from their home – Hibiscus Children’s Center

2003: Nominated for Employee of the Year - Brevard Community College

1995 to Present - Volunteer motivational speaker and trainer at numerous independent living centers across

the United States, teaching computer and soft skills to hearing impaired young adults.

1993 - Developed conceptual computer courseware for hearing-impaired adults with low vocabulary levels-

offered a stipend from IBM, Lutheran Friends of the Deaf and NY Dept. of Vocational Rehabilitation to train

students on Windows and IBM’s Interleaf desktop publishing software.

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