Manager Sales

DAVID S. GIBSON

Akron/Cleveland, Ohio

Cell: 330-***-**** Email: abnwsf@r.postjobfree.com

http://www.linkedin.com/in/davidgibsonohio

REGIONAL SALES MANAGER OPERATIONS MANAGER

Accomplished sales and operations manager with broad leadership experience within a Fortune 7 company.

Proven ability to build and lead high performing teams during organization transitions that met and exceeded

challenging corporate goals. Expertise in commercial and consumer lending in both a captive and bank

environment. Collaborative management style and diplomatic communication etiquette used to motivate and

achieve consensus across all organizational levels. Experienced in making effective presentations to “C”

Level executives. 360 Feedback cited, “excellent teacher/motivator; well respected; effective communicator;

organized and detail oriented; effective and engaged leader”

Sales Development Sales Management Negotiations Relationship Building Operations Management

Automotive Finance Commercial Lending Consumer Lending Risk Management Portfolio Management

Credit Analysis Distressed Asset Workout Collection Management Employee Development

PROFESSIONAL EXPERIENCE

CHARTER ONE BANK, Cleveland, Ohio 2005 – 2009

Vice President, Dealer Finance

Managed all aspects of automotive commercial credit relationships (floor plan, commercial real estate, term

loans) including customer acquisition, loan documentation, portfolio management, and problem credit

management for start-up Dealer Finance Group. Highly involved in credit process including pricing, credit

analysis, and presentation to loan committee.

Implemented an aggressive lead cultivation and cold call regimen that:

Grew personal portfolio from $0 to $60 Million within first 12 months.

Generated written proposals for over $500 Million.

Expanded territory and customer base into Michigan and New York.

Exceeded fee income objective by 190% or $190,000 by successfully cross-selling deposit, cash

management, derivatives, and merchant services to all new acquisitions.

FORD MOTOR CREDIT COMPANY, multiple locations 1990 – 2005

Site Manager, Cleveland, OH (2001 – 2005)

Directed all business activity (sales development, operations, expense management, risk/portfolio

management, wholesale, indirect retail, auditing, loan origination, and employee development) for the

Cleveland business center consisting of an $810 Million portfolio with revenues of $112 Million during a multi-

year organizational transformation. Responsible for P&L with accountability for an annual $8.5 Million

operating budget and possessed $10 Million in commercial lending authority. Managed a staff of 7 direct

reports across a multi state territory.

Developed and implemented a sales strategy and value proposition that:

Increased revenue 21% while the Company average declined 5%.

Improved profit ranking from 20th to 5th most profitable business center.

Increased portfolio 38% while the Company averaged growth of 5%.

Consistently exceeded the Company average in market share.

Propelled business center contract volume ranking 1st in Region and 2nd in Company while

improving purchase quality.

Contained and resolved 3 out of trust situations totaling $2 Million with $0 realized loss to Company.

One of only three business centers in the Company to earn the Distinguished Achievement Award

during 2002, 2003, and 2004 for superior Dealer Satisfaction, Customer Satisfaction, Employee

Satisfaction and Return on Equity.

DAVID S. GIBSON

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Regional Operations Manager: Orlando, Florida (2000 – 2001)

Directed and analyzed operations of the seven Orlando Region sales offices ($8.9 Billion portfolio). Performed

Operations Reviews/Audits at each branch to ensure proper internal controls and procedural compliance.

Served as liaison between Regional Collection Center and sales offices to resolve implementation and

performance issues that arose from company wide re-organization.

As a Six Sigma Project Champion /Certified Green Belt:

Led cross-functional team that developed process improvements that achieved an annual $1.5

Million reduction in skip charge-offs.

Developed and implemented process that improved collection of lease end charges by 29%.

Operations reviews performed assisted each branch in achieving an “Effective Controls” rating on

internal audit.

Performed in a dual role as Regional Marketing Manager and developed 4 incentive trip contests that

drove regional volume and share resulting in an annual Dealer Satisfaction rating of 99% and

Wholesale Share of 91.3% which ranked 1st out of 14 Regions.

Operations Manager AAA: Cleveland, Ohio (1998 – 2000)

Directed sales development, operations, expense management, risk/portfolio management, wholesale,

indirect retail, auditing, loan origination, and employee development functions at one of the Companies largest

facilities ($1.1 Billion portfolio). Responsible for P&L with accountability for an annual $11.5 Million operating

budget. Managed 8 direct reports.

Led the development and implementation of marketing and sales strategies that:

Grew used retail contract volume 83% while improving purchase quality by 7%.

Grew new retail and lease volume 20% while maintaining purchase quality.

Grew revenues 14%.

Managed day to day operations and risk strategies that:

Controlled expenses as a percent of receivables at .39% (4th best in Company out of 150).

Ensured all employee performance reviews and dealer credit reviews were administered in a

thorough and timely fashion.

Formalized a monthly review of distressed loans to strengthen collateral position and mitigate

potential loss in the event of default.

Maintained segregation of duties matrix and ensured strict compliance to Company

procedures and policies resulting in an “Effective Controls” rating on internal audit.

Established an exceptional rapport with dealership management that contributed to Dealer

Satisfaction rating of 97% during 1998 and 100% during 1999, #1 within Pittsburgh/Cincinnati Region.

Branch received the Company’s Distinguished Achievement Award for 1998 and 1999.

Operations Manager AA: Akron, Ohio (1996 – 1998)

Directed administrative, collections, customer service, lease termination, operations, expense management,

risk/portfolio management, wholesale, indirect retail, auditing, loan origination, and employee development

functions at a mid-level Company facility ($620 Million portfolio). Responsible for P&L with accountability for

an annual $6.5 Million operating budget. Managed 5 direct reports.

Operations Manager A: Syracuse, New York (1995 – 1996)

Directed administrative, collections, customer service, lease termination, operations, expense management,

and employee development functions at a mid-level Company facility ($760 Million portfolio). Responsible for

P&L with accountability for an annual $8 Million operating budget. Managed 5 direct reports.

Relationship Manager: Pittsburgh, Pennsylvania (1994 – 1995)

Managed 28 dealer accounts. Analyzed competitive landscape and developed a marketing and sales plan

that increased lease volume by 64% and delivered a Dealer Satisfaction rating of 93%.

EDUCATION

BS, Business, State University of New York College at Buffalo

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