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Customer Service Sales Representative

Location:
Columbia Falls, MT, 59912
Posted:
March 09, 2010

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Resume:

S teven Butcher

***Connie Lou Lane ~ Columbia Falls, Montana 59912

406-***-**** abnwsc@r.postjobfree.com

PROFILE

Responsible and energetic former Naval Petty Officer, with outstanding accomplishments in sales and

customer service. Team leader and group facilitator with a developed ability to address small and large groups

of people, and to coordinate, schedule and initiate work while directing and training others in team driven

activities. Excellent record of accountability, time management and organizational skills. Secret Security

clearance under two employers since 2003. Solid computer usage skills and basic programming knowledge.

PROFESSIONAL EXPERIENCE

BNSF, Fort Worth, TX 2009 – Present

BNSF Railway is the product of some 390 different railroad lines that merged or were acquired during more

than 150 years.

Labor/Section man, 2009-Present

Book of Rules qualified

COSTCO, Issaquah, WA 2008-2009

We offer great jobs, great pay, great benefits, and a great place to work. Our business is growing - come join

our team

Meat Wrapper

Worked with team members to have the department’s product at full capacity for the customers.

Nightly clean up and sanitation of department.

Provided superior customer service, ensuring attention to detail and special requests.

PLUM CREEK MANFACUTURING, Columbia Falls, MT 2004 - 2008

Dimension lumber manufacturer of plywood, fiberboard, studs and wood products and plumbing products.

Green Chain Qualified, 2006-Present

Combined manufacturing expertise with creative thinking to implement recovery efforts on the green end

for more profitability of the veneer to the customer.

Worked with team members to pull and sort veneer, observing good manufacturing practices to ensure the

quality of green veneer.

Operated ten-bin stackers, chipper-feeder, and lathe deck on eight to ten hour shifts.

Provided excellent customer service with first time quality.

US NAVAL RESERVES, Helena, MT 2006 - Present

Petty Officer Second Class

Supervised, trained, and evaluated between 22 and 45 military and civilian personnel, increasing individual

and unit readiness by participating in training exercises. Volunteered for deployments and advanced

training. Taught subordinates aspects of military life and supervised their work.

Served as the Armory Work Center Supervisor in Hurricane Katrina recovery efforts and Operation Iraqi

Freedom.

LOCKHEED MARTIN, Palmdale California 2003 - 2004

Composites Fabricator and Assembler

Manufactured parts and handled inspections of those parts.

Ran the Autoclaves and ovens used to cure the parts. Ensured the parts were run to specific guidelines

ROBERTSON PALMDALE HONDA, Palmdale, CA 2000 - 2003

Sales Representative

Expanded and strengthened the customer base, assisting a diverse set of clients with relocation needs.

Maintained the best cost per sale to expense ratio, outperforming all other company sales personnel.

Provided superior customer service, ensuring attention to detail and special requests.

US NAVY, Norfolk, VA 1994 - 1998

Petty Officer Third Class, USS WASP

Supervised, trained, and evaluated 22 deck seamen and civilian shipyard personnel on ship board

security, watch standing and preventative maintenance.

Maintained all equipment and supplies.

EDUCATION

COLORADO TECH UNIVERSITY, Colorado Springs, CO

Associates Degree in Information Technology, May 2009

Will receive the following professional user certifications with this program: Client Java Programming;

CompTIA+ Network Fundamentals; Unix Network Administrator, Technical Writing, Principles of Business,

Web Portfolio Publishing, Fundamentals of Operating Systems, Operating Systems and Practical Networking.

SURRY COMMUNITY COLLEGE, Dobson, NC

Courses in Computer Engineering, 2000

Included Computer Upgrade and Repair, Basic Computer Programming: 3.25 GPA

STEVEN BUTCHER PAGE TWO

SKILLS

Hardware: CD Burners Installation PCI Video Cards Scanners Sound Cards Upgrades

Software: Norton Antivirus Windows 95/98/NT

Programming Languages: Basic

Operating Systems: Windows 95/98/XP

Internet: MS Windows

AWARD

Naval Achievement Medal, June 2006

Awarded for supervising and tracking the weapons of over 595 military personnel while in Iraq, and

overseeing military assets worth 3.8 million dollars, bringing accountability from 30% to 100%.

Humanitarian Service Medal, February 2006

Awarded for efforts with Hurricane Katrina.

Robertson Palmdale Honda Salesman of the Month May 2002



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