Sales Customer Service

JAMES AARDAPPEL

E-mail: abnwor@r.postjobfree.com Mobile: 317-***-****

National Sales Director

Talented Management professional with measurable record of success driving Business Development and Global

Sales & Marketing initiatives in support of advanced technologies and solutions. Achieved strong and sustainable

revenue/market and profit contributions through leveraging business relationship management, organizational

development and performance management skills.

Areas of Expertise

Asia Pacific Sales/Marketing Strategic Market Development New Product Introduction

Asia Pacific Operations Strategic Sales & Account Management Competitive Market Positioning

Business Planning Strategies Product Training & Team Leadership Contract Negotiations

Joint Ventures Multicultural Team Building Quality Assurance Initiatives

Customer Service Operations Management Training/Development Financial Negotiations

Supplier Development Performance Management Revenue Sustainability

Business Processing Engineering Organizational Development Budgeting/Budget Management

Cross-Cultural Skills Executive Presentations Cost Containment/Reductions

PROFESSIONAL EXPERIENCE

DRAPER INC. 2005 to 2009

Export Sales Manager

Led Global AV product sales outside of North America. Developed Marketing and Sales strategies for global sales

success. Drove multi-million dollar sales to Distributors and managed International Distribution. Researched the

industry and provided cross-regional sales support and data for all International regions. Directed Marketing,

Pricing, and International Trade Shows. Personally met with existing key distributors to solidify relationships and set

up new international distributors. Developed and provided Customer training. Reduced past dues by over 90%.

Responsible for Global Retail – IT Channel Sales. Introduced Window Shades and Gym Equipment product lines to

the International Distributor base. Developed China manufacturing and assisted with Supplier Development in the

Asia Pacific Region.

PANA-PACIFIC 2004

District Sales Manager

Regional Sales of Electronic Safety products to the Heavy Duty Trucking Industry. Covered 40% of the USA.

DELPHI CORPORATION (USA, Japan and Australia) 2004 and prior

Sr. Business Development Manager

Implemented Business Development and Sales strategies for the Asia Pacific Region. Managed the cooperation

between Sales, Global Engineering and Operations. Successfully led negotiations for multi-million dollar contracts

with Asia Pacific Automotive Customers for Automotive Components. Coordinated Joint Venture operations in the

Asia Pacific Region. Hired and developed Regional sales team members in Australia. Customers included: Toyota,

Hyundai, Kia, Holden, and Chinese Automotive OEM’s. Responsible for Automotive Electronics products (audio and

navigation).

James Aardappel Page 2

IT Regional Manager (Latin America and Asia) and Reengineering Team Leader

Led Asia Pacific and Latin America operations to implement total IT enterprise globally.

Reengineered the critical Customer Support Process across countries and functional teams. Put in place staffing,

measures, customer teams and response teams.

Developed and implemented team training and facilitation of workshops globally to standardize best

practices for the Customer Support Process.

Received recognition for exceptional team building and “out of the box” thinking.

International Service Program Manager - Automotive

Realigned International and Systems Service Groups. Drove disciplined service and quality practices into the

operations.

Successfully developed Advanced Systems Service with Automotive OEM’s and Dealerships globally.

Covered the European and Latin America Regions and implemented best practices on diagnostics and

service at Automotive Dealerships.

Developed/implemented remanufacturing capability in two European locations.

Provided dealer training on automotive electronic products

Implemented service plans from attendance at GM training classes

Supply Chain Development Manager – Military Programs

Launched a joint procurement/QA team to implement leading edge process technologies using synchronous quality

assurance techniques. Integrated a multi-disciplinary team focused on customers and products, realizing cost

savings, and quality improvements. Responsible for source inspection. Led multi-disciplinary teams for sourcing new

suppliers globally.

Regional Customer Service Manager – Tokyo, Japan

Managed Asia Pacific Region from Tokyo, covering Japan and Korea. Served as Technical Interface for

Commercial Avionics to the Region’s airlines. Responsible for customer service, sales, quality, and engineering.

Developed marketing strategies and brokered successful contract negotiations. Spearheaded strategic planning and

introduced competitive intelligence-gathering into the regional business plan. Led Sales, Service and Maintenance

regionally in Japan and Korea.

Customer Support Manager

Managed spares, after-sales, aftermarket and repairs of Commercial Avionics for Asian and European Airlines.

Developed a warranty review process for all customers and managed global awareness in the local operations.

Quality Engineering Manager – Avionics & Sea Operations Business Sectors

Managed total program quality in Space, Aircraft and Sea Operations Business Sectors. Lead the

implementation of quality assurance within the manufacturing operations, engineering, production control and

purchasing organization. Lead sourcing and supplier development for new programs. Advanced SCUBA diver

for Sea Operations programs.

EDUCATION/CONTINUING EDUCATION

BS Degree – Business Management, Golden Gate University, San Francisco, CA

AA Degree – Economics, Santa Barbara City College, Santa Barbara, CA

MBA Courses: International Marketing, International Operations & Strategy,

and International Human Resources

Language Courses: Japanese, Spanish and Chinese

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