Supply Chain Customer Service
Resume:
BRUCE M. JENSEN
Fredonia, NY 14063 bjensen@stn~.rr.comor ******@*****.***
PROFESSIONAL SUMMARY
Dynamic, multi-faceted Logistics Manager possessing ore than 20 yearsof successfulexperienceensuring
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inventory availability, safepractices,and cost-effective operations. Confidently works with cross-functional
personnel and leveragesa variety of continuous improvement strategiesto plan, direct, and executegrowth-
driven initiatives. Effectively controls multimillion-dollar budgets and displaysparticular proficiency in
supply chain and resourcemanagement.
Proven Expertise
Supply Chain Financial Accountability Operations Management
8 8 8
8 Resource Management 8 Process Improvement (Lean) 8 Project Management
8 Logistics 8 Team Building 8 Strategic Planning
PROFESSIONAL EXPERIENCE
CLIFFSTAR CORPORAll0N. Dunkirk. NY 2006-2009
Corporate Logistics Manager
Managed five Logistics Analysts, which dispatchedall inbound (packagingand juice ingredients) and
outbound freight (private label juices and other various beverages).Freight modes included dry full
truckload, refrigerated, inter-modal, oceanand small package. All annual transportation and freezer contracts
were negotiated and managedfor annual harvest of over SSMpounds of fresh cranberries. Worked very
closelywith the company's Global Procurement and Salesteamsto deliver products and materials on-time
(many timesJI1) and on or below budget. Preparesand controls all budgets for any logistics costs,which
included maintaining financial accountability. SAP and BusinessObjects were the company's ERP and report
writing systems. All freight was managedthrough SAP, but an active project had begun to explore TMS
(transportation managementsystems).In 2008, decreased osts by $4M through various costs savingsand
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cost avoidancelogistics projects.
. During the last year, decreasedthe transportation spend by 30% below market on a total transportation
budget of over $30M. The two years prior, transportation costs were decreasedby an additional 15 to
20%.
. Managed a $30M plus transportation budget greater than 30% below market standards and at the same
time, additionally decreased arious logistics costs by $4M in one year, for NA's largest private label juice
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manufacturer.
. Managed contracts for multiple 3rdparty cold storage facilities and written leasesfor various dry goods
warehouses
. Eliminated all customer freight variance (over $1.1M), by pricing the correct freight costs pricing through
Sales, hich reflected what is truly being spent for trucking and fuel.
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. Negotiateda decrease f 18%for a $O.5M small package udget.
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SAPPI INE PAPER A. CLOOUET. N
F N M 2003-2005
Supply Chain Manager
Recruited to build and managea supply chain team, including overseeingmanufacturing planning, delivery
logistics, distribution centers,inbound raw materials,procurement operations and onsite railroad.
Contributed to businessimprovement efforts through lean manufacturing methods, including an extensive
background in TQM, Kaizen, Controlled Factor Analysis,Integrated Action Plans, ISO, and other
methodologies. Evaluated order fulfillment and superviseda 3PL provider in ensuring accuracyand quality
regarding outbound paper shipments. Ensured safe operations and accuratefinished good inventories.
Liaiseswith third-party paper converters. Preparedand controlled budgets,including maintaining fmancial
accountability for railroad budgets and income statements. Servedon the site leadershipteam. Led the site
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BruceM. Jensen
procurement team in securingparts, equipment, packagingmaterials,services,and raw materials.
Implemented a new IvIIS operations planning application, including utilizing SAP for procurement, customer
order processing,and capacityplanning efforts.
. Improved premium product finished goods fill rates from 92% to 97%.
. Decreasedannual fInished goods inventories by 41%, which reduced the working capital $16.1M.
. Reduced paper inventory work in process 9% versus budget; decreasedfInished goods paper inventory
41%.
CORNPRODUCTSMCPWEETENERSS ILC- MARSHALL_:M:NMCP _TOINTVENTURE)
( 2000-2002
Director, Supply Chain/ Customer Service
Hired and trained new customer servicepersonneland led operationsin managing8 billion pounds in product
salesannually. Built a supply chain team to establishnew capacityplanning practicesfor eight manufacturing
plants,while performing salesforecasting,handling logistics (over 5,000railcar leasedfleet), and managing
distribution efforts. Developed and maintainedall FG distribution inventory plans for more than 50 facilities.
Preparedand controlled budgets. Designeda processto measurenventory reports, including reporting
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monthly resultsand their impact on working capital;utilized data to enhancebusinessoperations.Executed a
major SAP implementation,including salesand distribution/materials management odules,which improved
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business rocessflow for supply chain, parent product purchasing,and customer servicefunctions.
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. Expedited the days sold products were in inventory from 43.4 to 26.2.
. Substantiallyimproved rough-cut capacity,demand,and inventory planning processesto achieve99.9% of
the joint venture's distributed finished products purchase requirements, while decreasing inventory
volume 28% and garnering savingsof $7M.
1992-2000
Customer Service and Supply Chain Manager,
Directed supply chain operations acrosstwo manufacturing and more than 20 distribution facilities,
generatingmore than $600M in annual revenuesand more than 4B pounds in salesvolumes. Led a corporate
wide project team of more than 50 cross-functional personnel to establishsupply chain policies/procedures,
acquire new supply chain/ERr tools, and successfullyntegrate new practicesand technologiesinto business
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operations. Selectedto evaluateand organize customer/technical serviceoperations, expanding efforts into
corporate technical, processingenzymeselection/purchasing,and plant/distribution supply chain processes.
Developed standardizedperformance metrics, quantifying customer satisfaction,profitability, plan adherence,
and customer satisfaction.Refocusedthe customer servicedepartment from a call center to an account focus,
giving customer servicerepresentativesset clients, which facilitated stronger businessrelationships. Facilitated
corporate quality assurance nd plant managementimprovements by establishingnew SPC, SQC, and TQM
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processes.
. Established a new complaint managementprocess,which expedited the resolution of client problems.
. Integrated a process to calculatetotal cost analysisof under quality products, which generatedsubstantial
improvements in manufacturing quality.
. New product launch - achievedbudgeted capacityof 1.2B pounds in the first year.
. Created and led an enzyme-buyingteam in selecting and securing more than $10M in purchasesper year
with annual cost reductions of approximately $2.5M.
A.E.STALEY ANUFACTURING.UBSIDIARY FTATE& LYLE.DECATUR.L
M S O I 1984-1992
Sr. Applications Chemist, Industrial Starch Technical Service Group.
MASONITE CORPORATION. ST. CHARLES. IL 1976-1984
Research Scientist, Research Center
ACADEMIC AND PROFESSIONAL CREDENTIALS
UNIVERSITY F MINNESOTA. inneapolis. MN - B.S., Pulp and Paper Engineering
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- Food Shippers of America, APICS
AFFILIATIONS
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