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Supply Chain Customer Service

Location:
Fredonia, NY, 14063
Posted:
March 09, 2010

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Resume:

BRUCE M. JENSEN

*** ***** **** 716-***-****

Fredonia, NY 14063 bjensen@stn~.rr.comor abnwog@r.postjobfree.com

PROFESSIONAL SUMMARY

Dynamic, multi-faceted Logistics Manager possessing ore than 20 yearsof successfulexperienceensuring

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inventory availability, safepractices,and cost-effective operations. Confidently works with cross-functional

personnel and leveragesa variety of continuous improvement strategiesto plan, direct, and executegrowth-

driven initiatives. Effectively controls multimillion-dollar budgets and displaysparticular proficiency in

supply chain and resourcemanagement.

Proven Expertise

Supply Chain Financial Accountability Operations Management

8 8 8

8 Resource Management 8 Process Improvement (Lean) 8 Project Management

8 Logistics 8 Team Building 8 Strategic Planning

PROFESSIONAL EXPERIENCE

CLIFFSTAR CORPORAll0N. Dunkirk. NY 2006-2009

Corporate Logistics Manager

Managed five Logistics Analysts, which dispatchedall inbound (packagingand juice ingredients) and

outbound freight (private label juices and other various beverages).Freight modes included dry full

truckload, refrigerated, inter-modal, oceanand small package. All annual transportation and freezer contracts

were negotiated and managedfor annual harvest of over SSMpounds of fresh cranberries. Worked very

closelywith the company's Global Procurement and Salesteamsto deliver products and materials on-time

(many timesJI1) and on or below budget. Preparesand controls all budgets for any logistics costs,which

included maintaining financial accountability. SAP and BusinessObjects were the company's ERP and report

writing systems. All freight was managedthrough SAP, but an active project had begun to explore TMS

(transportation managementsystems).In 2008, decreased osts by $4M through various costs savingsand

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cost avoidancelogistics projects.

. During the last year, decreasedthe transportation spend by 30% below market on a total transportation

budget of over $30M. The two years prior, transportation costs were decreasedby an additional 15 to

20%.

. Managed a $30M plus transportation budget greater than 30% below market standards and at the same

time, additionally decreased arious logistics costs by $4M in one year, for NA's largest private label juice

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manufacturer.

. Managed contracts for multiple 3rdparty cold storage facilities and written leasesfor various dry goods

warehouses

. Eliminated all customer freight variance (over $1.1M), by pricing the correct freight costs pricing through

Sales, hich reflected what is truly being spent for trucking and fuel.

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. Negotiateda decrease f 18%for a $O.5M small package udget.

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SAPPI INE PAPER A. CLOOUET. N

F N M 2003-2005

Supply Chain Manager

Recruited to build and managea supply chain team, including overseeingmanufacturing planning, delivery

logistics, distribution centers,inbound raw materials,procurement operations and onsite railroad.

Contributed to businessimprovement efforts through lean manufacturing methods, including an extensive

background in TQM, Kaizen, Controlled Factor Analysis,Integrated Action Plans, ISO, and other

methodologies. Evaluated order fulfillment and superviseda 3PL provider in ensuring accuracyand quality

regarding outbound paper shipments. Ensured safe operations and accuratefinished good inventories.

Liaiseswith third-party paper converters. Preparedand controlled budgets,including maintaining fmancial

accountability for railroad budgets and income statements. Servedon the site leadershipteam. Led the site

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BruceM. Jensen

procurement team in securingparts, equipment, packagingmaterials,services,and raw materials.

Implemented a new IvIIS operations planning application, including utilizing SAP for procurement, customer

order processing,and capacityplanning efforts.

. Improved premium product finished goods fill rates from 92% to 97%.

. Decreasedannual fInished goods inventories by 41%, which reduced the working capital $16.1M.

. Reduced paper inventory work in process 9% versus budget; decreasedfInished goods paper inventory

41%.

CORNPRODUCTSMCPWEETENERSS ILC- MARSHALL_:M:NMCP _TOINTVENTURE)

( 2000-2002

Director, Supply Chain/ Customer Service

Hired and trained new customer servicepersonneland led operationsin managing8 billion pounds in product

salesannually. Built a supply chain team to establishnew capacityplanning practicesfor eight manufacturing

plants,while performing salesforecasting,handling logistics (over 5,000railcar leasedfleet), and managing

distribution efforts. Developed and maintainedall FG distribution inventory plans for more than 50 facilities.

Preparedand controlled budgets. Designeda processto measurenventory reports, including reporting

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monthly resultsand their impact on working capital;utilized data to enhancebusinessoperations.Executed a

major SAP implementation,including salesand distribution/materials management odules,which improved

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business rocessflow for supply chain, parent product purchasing,and customer servicefunctions.

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. Expedited the days sold products were in inventory from 43.4 to 26.2.

. Substantiallyimproved rough-cut capacity,demand,and inventory planning processesto achieve99.9% of

the joint venture's distributed finished products purchase requirements, while decreasing inventory

volume 28% and garnering savingsof $7M.

1992-2000

Customer Service and Supply Chain Manager,

Directed supply chain operations acrosstwo manufacturing and more than 20 distribution facilities,

generatingmore than $600M in annual revenuesand more than 4B pounds in salesvolumes. Led a corporate

wide project team of more than 50 cross-functional personnel to establishsupply chain policies/procedures,

acquire new supply chain/ERr tools, and successfullyntegrate new practicesand technologiesinto business

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operations. Selectedto evaluateand organize customer/technical serviceoperations, expanding efforts into

corporate technical, processingenzymeselection/purchasing,and plant/distribution supply chain processes.

Developed standardizedperformance metrics, quantifying customer satisfaction,profitability, plan adherence,

and customer satisfaction.Refocusedthe customer servicedepartment from a call center to an account focus,

giving customer servicerepresentativesset clients, which facilitated stronger businessrelationships. Facilitated

corporate quality assurance nd plant managementimprovements by establishingnew SPC, SQC, and TQM

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processes.

. Established a new complaint managementprocess,which expedited the resolution of client problems.

. Integrated a process to calculatetotal cost analysisof under quality products, which generatedsubstantial

improvements in manufacturing quality.

. New product launch - achievedbudgeted capacityof 1.2B pounds in the first year.

. Created and led an enzyme-buyingteam in selecting and securing more than $10M in purchasesper year

with annual cost reductions of approximately $2.5M.

A.E.STALEY ANUFACTURING.UBSIDIARY FTATE& LYLE.DECATUR.L

M S O I 1984-1992

Sr. Applications Chemist, Industrial Starch Technical Service Group.

MASONITE CORPORATION. ST. CHARLES. IL 1976-1984

Research Scientist, Research Center

ACADEMIC AND PROFESSIONAL CREDENTIALS

UNIVERSITY F MINNESOTA. inneapolis. MN - B.S., Pulp and Paper Engineering

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- Food Shippers of America, APICS

AFFILIATIONS



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