Post Job Free

Resume

Sign in

Customer Service Management

Location:
Columbia, SC, 29229
Posted:
March 09, 2010

Contact this candidate

Resume:

Paul D Schadd

Cell: 302-***-****

Email abnwo7@r.postjobfree.com

Columbia South Carolina and NYC

EXPERIENCE:

CSC

Netbackup Engineer May/2008 – Present

Performing Backups and Restores, using Netbackup 5.1 – 6.5.3.1

Installing and upgrading Netbackup 5.1 and 6.0 to 6.5.3.1

Policy creation, including vaulting and onsite duplication

Set up, configure backups and restore for NDMP, UNIX, AIX, and Cluster s, with Disk, VTL, and

Tape Libraries

Backup and Restores including but not limited to Orical, and SQL data bases.

Performance tuning of backups

Tape management and offsite tape rotations

Data retention management of disk images and tape

Monitoring, level three troubleshooting and problem resolution of the Backup environment

Research, recommend, implement, and fine-tune changes to production Backup policies and NBU.

Execution of Disaster Recovery and DR testing

Ensure the stability and performance of Backup infrastructure and applications.

Testing of NBU 6.5 and 6.5 Patches for release to the environment

Tape library hardware and software upgrades

(Operator Level) Backup Exec, TSM, and Pure Disk for Windows

Performing Backups and Restores

Policy creation and configuring

Troubleshooting and problem resolution

Honeywell Dec/2007 - Apr/2008

Net backup Administrator

Performing Backups and Restores, using Netbackup 6.5.1 for the following:

o Application Development Servers, for both production and business services

o Windows 2003, Redhat Linux, UNIX, AIX

o Configuring backup and Vault policies

o Install and configure NBU in Windows, Redhat and AIX

o Performing tape rotations and vaulting policies.

o SAP, Oracle, and SQL databases in regard to Netbackup

Monitoring, troubleshooting and problem resolution of the Backup environment

Assist in developing and implementing, Backup/Recovery infrastructures.

Working closely with the EMC/SAN/IBM and Server Teams to support the Backup environment

Provide daily administration of backup related systems.

Understanding of all IT best practices for data and centralized backup/recovery

Independently identify, address and write comprehensive technical documents.

Assist in execution of Disaster Recovery exercises.

Research, recommend, implement, and fine-tune changes to production Backup policies and NBU.

Ensure the stability and performance of Backup infrastructure and applications.

Sinclair Quantum I200 Tape library, hard and software.

Tape management and rotations

Data retention management

Ford April/2004 - Dec/2007

Windows Systems Administrator

o Maintain and service - F&P, Application Development, NAS, and SAN Servers with, remote and

onsite support, in a Global Windows Environment. (Office and production line servers)

Backup and Restore with NBU, Backup Exec, and TSM

o Configure backup policies and retention times.

o Backup and Restore data, using Check point/Snapshots, and tape backups

o Offsite tape backups, rotations and data management. Weekly tape rotation and offsite data

storage in compliance with retention standards

o TSM backups and restores in windows

o Backing up Application Development in both production, business

o VERITAS Backup Exec, NetBackup 4.5, 5.0 and Tivoli Storage Manager

o EMC, IBM, and NAS devices both on site and at a remote data center

o Dell, 136T 128T, IBM 3581-3583 Quantum I2000 and 500 Tape vaults

SKILLS

Systems Admin with 6 years of Customer Service experience and advanced troubleshooting

hardware/software in a Global Windows Environment

Excellent customer communication skills

Written, tested and implemented processes and procedures

Strong organizational and time management skills

Strong work ethic and excellent customer service relations

Able to handle multiple projects simultaneously

Strong leadership and team building skills

Analyze troubleshoot and solve complex issues

Plan, develop, organize and initiate projects

Personal

Strong organizational and time management skills

Strong work ethic and excellent customer service relations

Able to handle multiple projects simultaneously

Strong leadership and team building skills

Advanced trouble shooting, and problem solving

Interpersonal client relationships

Vender research and relations

Writing procedures and documents

Hardware

DELL Power Edge Servers and DELL Power Vault Storage

DELL Power Vault Tape Units 136T and 128T Quantum I2000 and I500

DELL PC / IBM Clones/x86 Platform PC's

IBM 3573 tape vaults

Education

BA from Art Institute Ft. Lauderdale



Contact this candidate