Quality Assurance Manager

PAMELA PAWLIK

**** * *** * **********, IN *****

Residence: 219-***-**** Cell: 219-***-****

E-mail: abnwk0@r.postjobfree.com

SUMMARY

Analytical, results oriented business professional with an extensive background in all areas of

Quality Assurance. Highly effective interpersonal and presentation skills with proven ability to

manage diverse work teams. Recognized for strong innovative analytical and problem solving skills

as well as continually maintaining a solid customer-satisfaction focus.

PROFESSIONAL EXPERIENCE

SULLAIR, Michigan City, IN 2005 to 2009

Subsidiary of United Technologies, a global manufacturer of rotary screw compressors used in the

industrial manufacturing and construction industries.

Manager, Quality Assurance

Directed a staff of 37 to achieve corporate strategic initiatives. The staff included

supervisors, engineers, technicians and inspectors.

Reduced customer concerns by 28% in 2008 through process certification, process auditing,

and quality clinic relentless root cause analysis.

Improved supplier quality performance by 45% in 2008 through supplier improvement plans

and corporate gold initiatives. Established a strong supplier quality team.

Successfully managed a $4.2 million budget not exceeding any budget line item during tenure.

Led company in successful certification to the ACE (Achieving Competitive Excellence) Silver

criteria.

Guided company in transforming from a Quality Control culture to a Quality Assurance culture.

Reduced the dependency on inspection through numerous initiatives including process auditing

as opposed to product inspection, utilizing the quality clinic for problem solving and prevention,

utilizing the skill set of both Quality Engineers and Supplier Quality Engineers.

WEIL-MCLAIN, Michigan City, IN 2002 –2005

Subsidiary of SPX Corporation, a manufacturer of gas and oil boilers with both residential and

industrial applications.

Quality Engineer / Acting Quality Manager

Performed in traditional QE and SQE roles as well as Quality Manager during prolonged

absence of manager. Managed staff of 16 to assure continued ASME certification and

customer satisfaction.

Participated on the Product Development Core team successfully launching the ULTRA.

Completed Black Belt project involving torque/fastener reliability on the Ultra boiler. Improved

productivity by 40%.

Participated on several problem solving teams including Foundry Casting Yield Improvement;

Team improved yield from 86% - 92% via quality improvements.

Provided training in ISO 9000 Internal Auditing, Problem Solving/Teamwork, SPC & Black Belt

Statistical Tools to W-M employees.

Assisted Supply Chain with new supplier development.

Quality Results 1997 – 2002

An independently owned consulting business dedicated to all aspects of quality

assurance.

PAMELA PAWLIK Page 2

Owner / Consultant

Consultant specializing in preparing companies for their ISO/QS 9000 certification.

Provided training in problem solving techniques, internal auditing, FMEA, APQP and use of

statistical tools. (SPC, GR&R, Capability studies)

Wrote numerous quality manuals: policies, procedures and work instructions

Conducted process capability studies, quality system audits,

established SPC programs

Lear Corporation 1996 – 1997

Tier One supplier to Ford Motor Company. Products include interior trim and seating.

Manager, Quality Assurance

Championed QS-9000 efforts leading to plant certification in only 4 months.

Sprague Devices, Inc. 1989 – 1996

Tier One supplier to the manufacturers of heavy trucks. Products included windshield

wiping systems and auxiliary components.

Manager - Advanced Product Quality Planning (APQP)/Program Management

Managed 43 active product development programs in various stages from design concept

through product launch.

Quality Engineer

Performed process capability studies, Design of Experiments, Gage R & R studies.

Implemented Statistical Process Control program.

Interfaced with customer representatives from Ford, Freightliner, Mack Truck, Navistar.

Provided corrective and preventive action analysis using the 8-D format.

Trained employee problem solving teams in team dynamics and use of problem solving tools.

Industrial Engineer

Performed work measurement studies, methods analysis, bottleneck analysis, line balancing.

Leader of Value Analysis Teams resulting in product cost reductions exceeding $250,000

annual savings.

Performed ergonomic studies; significantly improved workstations as a result of studies.

Wrote work instructions with visual aids, process flow charts, and process FMEA.

EDUCATION

Bachelor of Science in Industrial Engineering Technology and Supervision, Purdue University

Associate of Science in Industrial Engineering, Purdue University

CERTIFICATIONS

Six Sigma Certified Black Belt

ISO 9000 Lead Auditor

PROFESSIONAL DEVELOPMENT

The Dale Carnegie Course Dorian Shainin Design of Experiments

Taguchi Design of Experiments Short-Run Statistical Process Control

Deming’s Management Philosophy AIAG Dynamic Control Plan

Advance Product Quality Planning (APQP) Failure Mode Effects Analysis (FMEA)

Production Part Approval Process (PPAP) Achieving Competitive Excellence (ACE)

7 Habits of Highly Effective People Franklin Covey Time Management

Contact this candidate