Customer Service Sales

JUDY A. ARREDONDO

***** * **** ******, ******, KS 66220 abnwj8@r.postjobfree.com 913-***-**** home 816-***-**** cell

Business Administration/Marketing

15+ years verifiable success maximizing operational efficiencies and bolstering revenue opportunities; experienced

in diverse markets, specializing in sales/marketing, business management, and procurement.

Proactive and dedicated to enhancing company’s overall strategic vision; recognized for ability to identify and

turnaround underperforming areas. Keen resource management, organizational, and problem-solving with proven

ability to manage multiple projects in fast-paced, changing environments. Strengths:

E-commerce Sites Event Planning Customer Service Team Leadership

Merchandise Management Collateral Design Public Relations Database Management

Clothing Manufacturing Vendor Management HR Administration Office Administration

Notable Projects

Launched retail business from $12,000 annually to $120,000 in yearly revenue. Solely executed operation’s

design, inventory control, manufacturing, scheduling, advertising, marketing, customer service, and sales.

Drove revenue 100%+ for online store by collaborating with IT team to create user-friendly site and overtook

procurement of garments for company logos and additional desktop items, luggage, and gifts.

Tapped by VP of human resources to restructure and automate new-hire setup procedures; maximized efficiency

of hiring/training process while spearheading automation project expected to save 80% of training costs.

Career History

Executive Assistant to Division CEO, VP’s, and Team Leaders - INDYMAC FEDERAL BANK 2005-Present

Facilitated entire executive team. Executed sales and marketing support including event planning, sales and

operations reporting, PowerPoint presentations, and creating/publishing sales contest information. Managed office

administration and maintenance procedures, preparing publications for division, conducting check requests and bill

coding for AP, overseeing calendars, and internal report retrieval/printing. Completed move requests; updated

staffing models and floor arrangements; led new hire setup processes.

Marketing Assistant to VP of Marketing - NOVASTAR MORTGAGE, INC 2004-2005

Led design, purchasing, and merchandise management of online store. Conducted analysis of toll free effectiveness,

budget tracking, and lead costs. Published bi-monthly trade publication report. Created PowerPoint presentations,

designed signs and flyers, facilitated direction of ad campaigns, coordinated with legal department to approve

advertising. Secured event planning, arranged travel, and coordinated off-site meetings. Prepared expense reports,

developed filing systems, and maintained supplies.

Admin Assistant Jr. Loan Processor - CTX MORTGAGE 2001-2003

Restructured daily procedures enabling loan officer to increase monthly loans; additionally supported office manager.

Directed front line customer and agent contact, client screenings, 1003 data collection, database maintenance, report

preparation, and borrower follow-up. Managed event planning and collateral design. Prepared PowerPoint

presentations. Arranged travel and created expense reports.

Manager-Owner - ARREDONDO CUSTOM BABY NURSERIES & SPORTS LINE Prior to 2001

Started small business specializing in soft goods for baby nurseries, amplifying income ten-fold over a 10+-year

period. Orchestrated entire operation, from fabric design to vendor sourcing and management for production,

marketing, and sales. Created custom orders for clients.

Education

Bachelor of Science in Business Administration/Marketing - KANSAS STATE UNIVERSITY

Master Microsoft Office Specialist Certification-MS Word - NEW HORIZONS COMPUTER CENTER

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