Sales Customer Service
Resume:
Fairfield Township,Ohio
*5011
513-***-**** home
513-***-**** mobile
abnwhf@r.postjobfree.com
Ryan Turnley
Objective To obtain a management position in which I use my order management,
planning, and organizational skills in order to effectively analyze order
metrics and find solutions to problems and be a productive member of
the continuous improvement process.
Experience Pepsico Chicago Supply Chain Mason, Ohio
June ’07 – October ‘08
Demand Analyst
Manage the demand signal of Gatorade, Quaker Oats, and Rice-a-Roni
promotions for 13 Kroger divisions nationwide, encompassing 2184 store
locations and $500 million in sales
Facilitate communication between Kroger buyers, category managers,
Pepsico supply chain and Pepsico sales in order to maximize supply chain
efficiencies and service levels
Close sales for the Pepsico Sales Team, ensure product forecasts are
accurate and point to the correct location to minimize MAPE and BIAS
(2008 YTD MAPE 115, BIAS 4.5)
Engineer new processes to ensure forecast accuracy metrics and customer
service metrics are exceeded
Trailblazer Award Winner Q1 2008 for exemplary service to the QTG sales
force
Luxottica Retail Mason, Ohio
August ’05-June ‘07
Store Planner
Managed and maintain inventory levels for a 486 retail optical store,
$370 million dollar business
Analyzed sales trends and make appropriate inventory adjustments
to maximize store sales and optimize store mix percentage
Collaborated with merchandizing, purchasing and product planning in order
to achieve 43 percent increase in company-owned brand sales
Sara Lee Foods Cincinnati, Oh
March ‘04- August ‘05
Category Planner
Coordinated the production and inventory management of a $250 million
ham category
Reconciled the business forecast with the master plant schedule in order
to exceed fill rate goals, maximize plant efficiencies and minimize waste.
Achieved World Class Fill Rate of 99.5 percent in FY 2005
Ensured inventory turns are optimized, achieved 15.8 turns per year fiscal
year 2005
Ensured transportation costs are optimized by leading planning in direct
plant shipments (53)
A key team member of the Sara Lee Supply Chain, named Wal-Mart ‘s
“Supplier of the Quarter” twice in 2005
Sara Lee Foods Cincinnati, Ohio
September ‘02- March ‘04
Customer Service Account Manager II
Managed 30 high volume accounts totaling $56 Million annual revenue
Visited Customers to build and maintain relationships with buyers
Maintain positive relationships with Sales, Customers, Load Control
Center, Advanced Planning and Scheduling Department, and Trade
Marketing to assist in increasing efficiencies and increase business
Reduced region’s shipping deductions open dollar amount by 53%
Analyze business trends and track Customer logistical statistics in order
to benchmark Customers against industry standards
Fifth Third Bank Cincinnati, Ohio
September ’00- May ‘04
New Accounts Loan Originator
Originated $23 Million in Mortgage Loan Retentions and Conversions
Originated $13 Million in consumer loans, consistently exceeded
Customer Service benchmarks
Retained $23 Million in the at-risk mortgage portfolio
Assisted new recruits in training and sales procedures
Education University of Cincinnati Cincinnati, Ohio
B.A., Political Science August 2002
Northern Kentucky University Highland Heights, Kentucky
M.B.A., Business Management May 2007
Systems Experience
JD Edwards One World, Manugistics (production planning, deployment planning and capacity
planning modules), JBA, JDA, SAP APO, Access ‘03, Excel ‘03, Powerpoint ‘03 and various
other programs
Industry Certifications
Certified Professional Forecaster (CPF) Institute of Business Forecasting, New York, NY
References
Tim Preuninger, Chief Financial Officer, Chief Operating Officer
DCI Cheese Richfield, Wisconsin 262-***-**** or 262-***-****
Rick Fulmer Director: Advanced Planning and Scheduling
Sara Lee Foods Downers Grove, Illinois 616-***-****
Eric Lange Senior Planning Manager: Store Planning
Luxottica Retail Mason, Ohio 513-***-****
Contact this candidate