Customer Service Administrative Assistant

Wendy M. Miller

*** *** ****** ~ West Chester, PA 19380 ~ Cell-443-***-****

********@*****.***

Energetic and hardworking employee seeking a position in the capacity of

Administrative Assistant

Within a top notch firm, bringing the following experiences and skills:

Excellent work ethic and seven years of professional experience in accounting, clerking,

customer service, retail management, and sales. Superior computer skills with

extensive knowledge of all MS Office tools, NGS 2000, MRI Intuit Real Estate Solutions,

AIA documents, Outlook, as well as internet research tools. Quick to learn and enjoys

challenges brought forth while being dependable, reliable, and loyal.

Key Skills:

Accounting Retail department management

Contract preparations Record-setting retail sales growth

Customer service New employee training

Accounts receivable initiatives Inventory management

Superior computer skills Product display / floor plan design

Professional Experience

Executive Assistant – WP Realty, Inc. Oct. 2006 – Present

Bryn Mawr, PA

Property Management

o Handle tenant calls and maintenance calls for shopping centers and office

buildings

o Work with Property Managers and assist with daily correspondence

o Review/Research invoices for accuracy

o Code invoices for proper GL code

o Work with Marketing Representative for advertising of portfolio

o Review and correct timesheets and expense reports for department personnel

o Responsible for various spreadsheets for department

o Work with utility companies for transfers of service and updating meter information

o Evaluate and resolve tenant calls for property management emergency or

maintenance issues

o Review leases for property management

o Work with tenants and vendors to obtain certificates of insurance

o Process insurance claims and communicate with claims adjuster and Attorneys to

develop cases

o Work with Architect to update and create new site plans for properties

o Provide Administrative support to Department head

o Handled travel expenses for VP of Property Management

o Back-up for receptionist as needed

Executive Assistant - CVM Engineers May 2006-Oct.2006

Wayne, PA

Provide administrative support for five owners

Prepared contracts for all projects

Handled all marketing for company

Designed and developed booths for trade shows

Handled all travel arrangements

Administrative Assistant - Meyers Construction Co., Inc. Apr. 2003-Jan. 2006.

- Baltimore, MD

Accounting

Accounts receivable – Debt collections

Accounts receivable – Statements

Billing for all large accounts

Cash receipts

Invoicing

Record schedules –Gas and Phone accounts

Assist estimator in scheduling work

Manage business relations and special projects for company president and

senior management

Organize special events and travel arrangements for company president

Inventory management of all office supplies

Product Trainer / Sales Floor Representative - L.L. Bean Mar. 2001-Mar. 2003

- Columbia, MD

Trained all new employees on products sold by L.L. Bean

Set up all new floor plans in the store

Managed and maintained several product displays throughout the store

including impulse displays

Assisted customers

Department Manager/Specialist - Target Corporation Jan. 1999-Apr. 2001

- Ellicott City, MD

Supervised and maintained the computer software electronics, movies, music

and books departments

Set all floor plans for the department

Maintained inventory control

Participated in sales and marketing meetings with major vendors

Maintained relationships with district personnel and vendors

Assisted in hiring and training of personnel in my department

Managed all employees in these departments

Handled monies

Customer service

Education

Immaculata University – Immaculata, PA Aug, 2008 - Present

BS Business Administration

Delaware County Community College – Media, PA Aug. 2006 – May 2008

Business Administration

Community College of Baltimore County – Catonsville, MD Sep. 2001-Dec. 2003

Degree in Business Management

Computer Skills

MS Windows 95/98/2000/NT/XP/2003/Vista

MS Office XP: Word, Excel, Access, PowerPoint

MS Digital Image

MS Outlook

MRI Intuit Real Estate Solutions

NGS 2000 – Maxwell

AIA Documents

Awards and Recognition

L.L. Bean – External Customer of the Month August 2001

Mt. De Sales – David B. Wilkins Courage Award May 1998

Interests and Hobbies

Cooking – The Pampered Chef

Scrapbooking

Softball, Basketball, Football

Reading

Volunteer at Little Sisters of the Poor

References

Available Upon Request

Contact this candidate