Manager Project

Mark Alan McKnight

**** ***** ****#****

Austin, TX 78758

512-***-**** Hm

512-***-**** Cell-2

abnwh9@r.postjobfree.com

abnwh9@r.postjobfree.com

PROFESSIONAL EXPERIENCE

**/*/**** – 3/1/2009 – Premier Retail Networks, Round Rock, Texas

Project Implementation Manager

Responsible for the overall project timeline, asset management, project staffing plans, and iteration on

high level milestone docs with the customer.

Oversaw day to day operations on site at a third party service provider facility in support of a highly

complex, large scale retail Intergrated Protocol Television Network Implementation at 4000 Wal-Mart

Stores throughout the continental United Stated. Project budget was approximantley 5M dollars.

Reviewed the Master Production schedule and planned production, monitored implementations,

coordinated with multiple stakeholders to identify risks and manage all escalation issues.

Oversaw the procurement of raw materials and manufacturing supplies, monitored project budget for

expenditures.Coordined with material vendors to track and monitor on time delivery of raw materials,

monitored production shortages, and managed inventory control of all equipment stored at the service

vendor facility.

Monitored RMA-Returns pipeline worked with customer and vendors to recover all missing assets and

ship warranty parts back to the Original Equipment Manufacturer for replacement material.

10/2007 – 6/2008 – ModusLink Global Supply Chain Services. Round Rock, TX

Fulfillment Operations Manager

Managed and oversaw all aspects of Forward Logistics Operations in support of several multi client accounts

including AT&T, EarthLink, New Edge, Fujitsu, Dell and Linksys. Ensure all customer orders are picked,

assembled, packed, and shipped with correct product and quantity, prioritized by the scheduled ship date and

ship method, and meet the shipping matrix for each shipping method.

Managed and supported the cross-functional team responsible for meeting client requirements by doing the

following:

-Supported account team as they represent the client and ModusLink’s interests to ensure each project

proceeds within the allocated timescale, agreed specifications, and is within the agreed operating

expense limits.

-Supported account team as they utilize project management tools to monitor each stage of new project

implementation, ensuring the project is on time and on budget.

-Support team by resolving any difficulties by acting as a liaison between the organization and the

client.

Managed formal and informal communication with client business owners regarding program activities,

issues, and performance document project deliverables, scope and content in collaboration with solutions

architects and business analysts. Used MS Excel and MS Access to develop and maintain monthly and

quarterly performance metrics.

Oversee the processes that include hiring, reviews, training, personnel development, and adherence to

corporate Human Resource policy.

Managed 4 Supervisors and a overall team of 35 employees

Demonstrated accountability for departmental systems, including but not limited to ERP, reports, and

customer SLA and SOW as it relates to compliance for the organization.

Drive the building and developing of strong client relationships to enhance the overall Customer

Experience.

2004 – 2007 – Dell Inc. Round Rock, TX

Professional Services Project Manager

Execute complex project plans in support of K-12 and State and Local Government verticals assume joint

financial (P&L) responsibility for projects along with Account Executives

Monitor and report on status of deliverables and quality throughout all phases of the project coordinate and

mediate with multiple stakeholders.

Ensure organizations of project artifacts, balance schedules, scope and budget, coordinate with

internal stakeholders and 3rdd party vendors to ensure field engineers are assigned to each

engagement.

Actively manage all aspects of Logistics Operations in support of Custom Service Programs in the United

States, Latin American and Canada the custom programs include OCONUS, EMC, Boeing-Unisys, Wal-

Mart, Murphy Oil, Southwest Airlines and the Commonwealth of Pennsylvania.

Manage relationships with 3rd party transportation providers and 3rd party Logistics providers to ensure

customer experience service level goals are met.

Act as the Logistics subject matter expert on cross functional project management teams to scope out new

global custom solutions also drive overall process improvements and cost savings initiatives.

Managed quarterly financial reconciliations to maintain spare part field inventory worth an estimated 30

million dollars.

2001 – 2004 Dell Inc. – Round Rock, TX

Logistics Operations Manager

Manage all aspects of logistics operations for in support of the service delivery of Dell Enterprise Server

Platinum 4 hour service repair contracts.

Managed relationship with 3rd party logistics provider UPS Supply Chain Solutions (UPS SCS) monitor

daily activity of the UPS SCS National distribution center and oversaw daily operations at 160 satellite

logistics warehouses in the US and Canada, Asia Pacific (APJ), Europe(EMEA)

Partnered with Dell Field Service Managers, Planning Managers and Quality Engineers to maintain an

exceptional drove Six Sigma- Business Process Improvement Project(BPI) to improve overall customer

experience and drive operational cost savings.

anaged the movement and accounting of Dell consigned inventory in the UPS SCS supply chain

network product in the field had an net worth over 50 million dollars duties monitored on-time delivery to the

customer, Critical Situation (Critsit)escalation management, shipping and receiving discrepancy

reconciliation, site audit management, cycle count management, physical inventory coordination, and

monthly financial reconciliation’s.

Participated in the development of 3rd Party Vendor Statements Of Work and Master Service Agreements

also negotiated terms and conditions of contracts.

2000 – 2001 Dell Inc. – Round Rock, TX

Project Coordinator

Assisted in developing process improvements, including requirements, tasks, resources, and participate in

reporting of project status.

Coordinated the documenting, and implementing inventory control procedures on all process changes and

inventory requirements for Dell Americas Business Units depot repair vendors. Perform physical inventories

for Dell consigned inventory at vendor sites report and assist in reconciliation’s.

Participate as a core team member for Dell Americas Business Unit Process Improvement (BPI) projects to

achieve effective functional solutions and meet objectives for overall Dell customer experience.

1998 - 2000 Dell Inc. – Austin, TX

Inventory Analyst

Responsible for performing complex and detailed inventory analysis and monitoring

daily material movement within Americas Service Delivery (ASD) fulfillment stockrooms.

Conducted root cause and corrective action research of all reported inventory inaccuracies

scheduled cycle count for high dollar commodities also managed part escalations.

Worked with planning, operations and engineering on cross functional project teams to establish process

improvements created and drove project schedules, monitored team activities, supervised quarterly and

annual physical inventory audits developed root cause analysis reports for all variances discovered during the

audit process. Used Hand-Held Terminals to input inventory numbers to determine line item variances.

1997 – 1998 AT & T Wireless – Austin, TX

Sales Operations Coordinator

Responsible for planning, scheduling and obtaining wireless communications components

and equipment which supported daily operations in government sales, major accounts and

inside sales business segments.

Monitored Request For Quotes (RFQ) and examined bids, worked with regional procurement and product

engineers to develop.

and implement processes assisted in the introduction of new products, completed stock purges to ensure

proper disposition of obsolete materials.

Managed customer escalations, monitored reports and metrics to analyze service performance.

Supervised 4 employees.

1993 – 1997 Texas Department Of Transportation – Austin, TX

Vehicle Titles and Registration Operations Manager

Managed the ordering, planning, storage and distribution of vehicle titles, registrations, tags and

license plates to support the daily operations of 254 regional Tx DOT offices and 154 county

Tax Assessor Collector offices throughout the state of Texas.

Managed warehouse production schedules for internal and external customer orders to ensure

material shipments arrived in a timely manner.

Maintained property database, established safety stock and inventory levels to prevent stock outs

tracked and reported inventory dollars, projections and turns.

Supervised 2 warehouse associates

1986 – 1993 United States Air Force

Over a 7 year period perform all aspect of federal government supply and logistics procedures including

purchasing, warehousing, issuing and inventory control. Personally oversaw and maintained a government

supply account worth over 3 million dollars, supported operations of a top secret military electronic war

gaming and NATO chemical threat training facility.

Served 18 months in Operation Desert Storm, managed all logistics and supply operations for Air Force F15

fighter squadrons and Mobile Tactical Operations Units .

Used Federal Supply Agency requisition procedures to obtain new equipment also investigated and resolved

stock level overages and shortages coordinated materials management operations which supported operation

Desert Shield/Storm maintained and accounted for over 10,000 line items of military computer equipment,

aircraft piece parts and weapons systems, oversaw the physical inventories of all sensitive(top secret)

documentation and equipment, provided logistics support for joint Army/Air Force global mobility training

exercises. Supervised a team of 10 military and 2 government civilians

EDUCATION AND TRAINING

U.S Air Force Logistics Management Technical Training School, Lowry CO.

US Air Force Non Commissioned Officer Leadership Academy, Landstul, Germany

APICS Certification

Project Management(PMP) Certification Level II Training

Business Process Improvement (BPI) Yellow Belt Certification

Lean Sigma Certification

Kaizen Certification

COMMUNITY INVOLVEMENT

Founding Board Member; Greater Central Texas Youth Association

Board Member; Youth Athletic Advocacy of Central Texas

Council Member; District Academic Advisory Counsel, Pflugerville Independent School District

Volunteer basketball Coach; ATX BOYS AAU Summer Basketball Program

Member Agape Christian Ministries Austin, Texas

Professional References:

Name: Chip Hansel

Company: Premier Retail Networks

Title: Director of Logistics

Phone Number: 415-***-****

Name: Paul Bandel

Company: ModusLink

Title: Reverse Logistics Manager

Phone Number: Cell: 615-***-****/Wk: 615-***-****

Name: Dale Biermann

Company: Dell Inc.

Title: Senior Manager Custom Logistics

Phone Number: 512-***-****

e-mail: abnwh9@r.postjobfree.com

Douglas Burditt

Company: Greater Central Texas Youth Association

Title: Athletic Director

Phone Number: 512-***-****

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