Manager Customer Service
Resume:
Jonathan Robarge
Frazeysburg, Oh 43822
**********@******.***
P ROFILE
ServSafe Certified
Experienced in the general manager, kitchen manager, service manager, and server
functions of an operation.
The University of Findlay, Hospi tality Club Member and President in 2004.
Excellent customer service and follow-through skills.
E DUCATION
2001-2005 The University of Findlay Findlay, OH
Bachelor of Science, Hospitality Management
R ELATED EXPERIENCE
2006-2007 Bob Evans Findlay, OH
Assistant Manager
Manage and write employee schedules.
Run shift and complete daily and monthly cleaning lists.
Place weekly food orders.
Complete daily production lists.
Complete daily financial figures and deposits.
Post weekly food and non food bills.
Complete monthly maintenance and safety walks for the restaurant.
Complete daily food safety and cooler walks.
2007-2008 Bob Evans Perrysburg, OH
Assistant General Manager
Manage and write employee schedules on a weekly basis.
Run shift while completing daily and monthly cleaning lists.
Placing all food orders on a weekly basis.
Monitoring employee labor to run efficient labor cost.
Monitoring daily production of all food to ensure proper levels are being kept.
Complete daily financial figures and deposits.
Complete weekly financial figures.
Complete daily food cost walks.
Complete monthly repair and maintenance and restaurant safety walks.
Pay weekly non-food bills.
2005 TGI Fridays Toledo, OH
Server
Improved serving skills to individuals and large groups.
Performed duties for the expediting of large amounts of food.
Further developed knowledge of micros system.
Learned new ways of up selling our many mixed drinks and food.
2004-2005 Ralphie’s Family Sports Eatery Findlay, OH
Server
Learned basic skills for serving individuals and large groups.
Gained basic knowledge of running the micros system.
Prepared salads, desserts and performed expediting food from the kitchen duties.
2004 Westin Resort Hilton Head, SC
Intern
Rotated among three restaurants located on the property assisting with various
duties such as serving, busing tables, and managerial duties.
Spent part of the rotation in the banquets department learning to set up for
banquets and special functions.
O THER WORK EXPERIENC E
2001-2004 Shafer Library Findlay, OH
Student Assistant
Check in and shelf new periodicals and journals.
Assist patrons with locating journals and periodicals.
Record the use of and shelf periodicals upon return.
2002 Cedar Point Amusement Park Sandusky, OH
Ride Operator
Operated the Giant Wheel, Space Spiral, and Swabinchen.
2003 Cedar Point Amusement Park Sandusky, OH
Ride Operator/Assistant Team Leader
Hired as the Assistant team leader for the Giant Wheel Triangle.
In charge of all aspects of running these rides, including opening and closing the ride
and making the weekly schedule for the 20 crew members.
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