Engineer Application

MIKE KREMER

**** ***** ****** ****, **************, VA 23116 804-***-****

Application Architect

Results-driven IT Professional with a successful track record working as team lead in planning,

analyzing, implementing, and supporting strategic enterprise applications . Excel at adding

new features to applications, while maintaini ng high availability and customer satisfaction.

Hands-on experience with all stages of application development from requirements analysis,

development, test, implementation and support.

Areas of Expertise

Team Lead for application development projects

J2EE application development with Eclipse

SIP soft phone development and support

PBX and VoIP system interface development

W indows Server system configuration, cloning, and security auditing

Help desk support working with help desk staff as well as directly with end users

Technical Proficiencies:

Computer Languages: Java, J2EE, Java Servlets, C++, C; HTML, JavaScript, XML,

EHLLAPI, Windows batch files

RDBMS: DB2, SQL

Development Tools: Eclipse, Visual Studio, VisualAge for Java, WebSphere Application

Developer

Operating Systems: W indows 2003, 2000, 9x, XP, XP Embedded, Vista

Technologies: VoIP, SIP, SDP, LDAP

Eclipse RCP (Rich Client Platform) Plug -in development

Apache Tomcat

Software Change Management: CVS, CMVC, ManageNow

Software Distribution: System Image Builds

PBX configuration automation (Siemens 9751, Siemens HiCom,

Siemens HiPath, Avaya G3, Cisco CallManager, Fujitsu F9600

Employment History

AT&T Operations, Inc, Richmond, VA February 2008 - present

Sr. Application Architect

Coordinated enhancements to several enterprise applications, collecting application change

requirements, estimating change implications and costs, and then overseeing code changes,

testing, and packaging for end user deployment

Key Accomplishments - VoIP Soft Phone project:

Designed and sized the development required to add user authentication, presented to

management.

Led a team of developers to add the following enhancements:

MIKE KREMER

8104 Crown Colony Pkwy, Mechanicsville, VA 23116 804-***-****

Internationalization support

Various user interface enhancements

Support for SDP delayed-offer

Support for SIP-Refer to enable call forwarding

Key Accomplishments - Workspace reservation application:

Led a team of developers adding a graphical floor plan interface to an existing workspace

reservation application.

Monitored a network of servers supporting several thousand end users in 130 locations in

the US, maintaining high availability.

Performed security audits and maintained servers to meet corporate security standard s,

including patch management, file access control, firewall installation, and reporting to

management and security analysts.

Led a team in modifying an existing mobility application to improve accessibility for

handicapped users, requiring changes to HTML and Java servlet code.

February 2005 – February 2008

IBM Global Business Services, Richmond, VA

Sr. Application Architect

Team lead for application enhancements, maintenance, and help desk support . Provided

technical guidance and direction to a geographically dispersed team of programmers.

Key Accomplishments - VoIP Soft Phone Client Project

Enhanced the application resulting in better compliance with RFC 3261 for improved

compatibility with other VoIP components.

Consulted with help desk staff to develop FAQ lists, common problem/solution lists, as well

as individualized problem determination

Key Accomplishments - Office Mobility Project

Application enhancements included additional telephone system interfaces, accessibility

enhancements, as well as application feature additions, while maintaining availa bility at

over 99.5%.

Enhanced the reporting capabilities by adding Brio report capabilities. This included

making DB2 database changes, application changes in Java and C, and Brio report

definitions.

Added LDAP access for user authentication and informat ion retrieval

July 1994 – February 2005

MK Systems, Inc., Richmond, Virginia

Application Architect

Self -employed consultant and contract programmer providing application design and

programming services, primarily to a major computer manufacturing co mpany.

Led a team in upgrading 70 remotely located Windows NT servers to Windows 2003, with

no travel, and very limited technical resources at each site.

MIKE KREMER

8104 Crown Colony Pkwy, Mechanicsville, VA 23116 804-***-****

Led a team that designed and developed a reservation system for IBM. The system

provides a web-based user interface, and stores data in a DB2, and interfaces to the PBX

telephony system to configure telephone services. The project was completed on time and

on budget.

Led a team that provides level 2 and 3 support on a mobility application help desk.

Maintained a high level of application availability for a system of servers installed at over

100 locations. Improved availability through preventive maintenance, improved monitoring,

and proactive system improvements.

September 1987 – July 1994

IBM Marketing and Services, Richmond, Virginia

Information Technology Specialist

Designed system architecture and selected products in support of proposal development for

commercial customers. Marketed IBM products in the Finance Industry.

November 1985 – September 1987

IBM Manufacturing, Manassas, Virginia

Manufacturing Engineer

Responsible for the introduction of new products into an integrated circuit packaging

manufacturing process.

July 1984 – November 1985

IBM Manufacturing, East Fishkill, New York

Test Engineer

Responsible for the characterization of advanced array integrated circuits.

Education and Background

Bachelor of Science in Electrical Engineering

Virginia Tech, Blacksburg, Virginia

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