Customer Service Manager
Resume:
ERIC UBALDINI
abnw88@r.postjobfree.com
** ************ **** ****: 484-***-****
E Fallowfield, PA 19320 Mobile: 484-***-****
SUMMARY
Results driven, goal-oriented leader with an exceptional record of developing strategic initiatives to
increase organizational effectiveness, bolster customer service and quality, and increase sales.
Exceeds performance expectations in strategy development and change management. Core skills
include:
Relationship Management Process Improvement
Marketing/Product Development MS Office/Internet
Budget Management Team Leadership
PROFESSIONAL EXPERIENCE
21st Services, Minneapolis, MN 10/07 - 1/09
Marketing Manager
Responsible for marketing and product development efforts for life expectancy analysis firm. Lead
efforts to further strengthen the firm’s competitive position in core life settlement market while
assisting to create a market for life expectancy evaluations in the retirement and financial planning
field. Selected highlights:
Played a key role in the development of the first life expectancy evaluation
product designed specifically for the planning professional.
Assisted in the execution of comprehensive marketing strategies including
product design, process delivery, promotional/functional website, marketing
materials, webinars, e mail marketing campaigns, and exhibitions at major trade
organization shows.
Established and managed associations and/or memberships with multiple
financial planning organizations.
King Street Grille, Frazer, PA 04/97 – 05/07
Manager
Responsible for ensuring that the restaurant operated efficiently and profitably while maintaining the
reputation and ethos. Held multiple positions throughout the duration of my employment where
responsibilities also included:
Managing customer relations
Working with the executive chef to determine menu items and pricing
Motivating, managing and training employees
ERIC UBALDINI PAGE TWO
EDUCATION AND RECOGNITION
EAST STROUDSBURG UNIVERSITY
East Stroudsburg, PA
Years attended 2002-2007
Degree: B.S. Psychology
Concentration: Business Administration in Marketing
BISHOP SHANAHAN HIGH SCHOOL
Downingtown, PA
Years attended 1998-2002
2003-2006 – Recognized member of Psy Chi the National Honor Association in Psychology
REFERENCES
Jack Kettler CEO 21st Services .
200 South 6th St. Ste 350
Minneapolis, MN 55402
abnw88@r.postjobfree.com
Jeanne Bailey CMO 21st Services
200 South 6th St. Ste 350
Minneapolis, MN 55402
abnw88@r.postjobfree.com
Dr. Anthony Zacchei M.D.
1398 County Line Road
Wayne, PA 19087
abnw88@r.postjobfree.com
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