Human Resources Manager

TOVAH LEHRER

**** ****** ****, **** * 561-***-****

DELRAY BEACH, FL 33445 abnw81@r.postjobfree.com

Experienced, educated, enthusiastic human resources professional with experience managing full spectrum of human

resources programs, services and functions. Strong command of recruitment, performance appraisal systems, event

management, policy development and administration. Expert verbal and written communicator with ability to work

and build relationships with employees at all levels. Demonstrated key strengths include:

Leadership skills Organization Positive attitude

Detail orientation Team player Confidentiality

Multitasking Analytical skills Professionalism

EXPERIENCE:

RAM REAL ESTATE, Palm Beach Gardens, FL 2007-2009

Ram Real Estate is an affiliated group of companies comprised of Ram Development Company, a leader in

development and acquisition and Ram Realty Services, a provider of management and leasing services. Since 1996 the

company has deployed over $1.2 billion in real estate transactions.

Human Resources Administrator and Recruiter

Managed day-to-day operations of human resource department. Controlled administration of human resources

policies, procedures and programs.

Recruited top talent for all open positions organization-wide and effectively reduced voluntary turnover by

15% within one year

Led organizational “paperless” initiative within human resources department and successfully completed

project within four months, including transfer of all active and terminated employee files, benefits contracts

and other human resources documents from hard to electronic copy

Counseled managers on creation of job descriptions for newly created positions along with developing fair

compensation packages that were in line with industry trends

Managed the entire pre-employment process including obtaining senior management approval for new hire

requisition, initiation of background checks and reference checks

Conducted new hire orientation programs welcoming and acclimating new employees to organizational

policies, procedures and culture

Controlled healthcare benefits administration process from analyzing benefit options and plans to education

and enrollment though COBRA conversion and transferred 30% of employees to new healthcare benefit

option in 2008 for cost savings to both the organization and employees

Advised management on effective goal setting and mentored employees on challenge of self evaluation and

assured seamless transition to new performance appraisal process

Bolstered positive reputation of organization through volunteer participation at 100% of company-sponsored

events including “Art in the Gardens” and various broker events

Managed summer internship program from candidate identification through initiation and feedback

Assisted in development and implementation of departmental, organizational and task specific policy and

procedure outlines

Reported all employee change notifications to internal payroll department and external benefit carriers

Acted as internal communicator for all organizational initiatives

Initiated and implemented human resources section of new company intranet program with successful

completion in advance of official launch date

Organized “Ram Academy” internal training programs and secured employee participation

Planned and executed all employee relations events from budget creation through completion

Processed all new hire paperwork and separation paperwork as necessary

CONTINUED

TOVAH LEHRER PAGE 2

Developed concise, clear training programs used to roll out new processes throughout entire organization

Adopted office management duties to ensure seamless completion of service work, deliveries and other

standard office related tasks

PULTE HOMES (DIVOSTA BRAND), Palm Beach Gardens, FL 2005-2007

Pulte Homes, Inc., is a Fortune 500 Company and is one of America’s largest home building companies with

operations in 50 markets and 26 states. The company has delivered more than 500,000 new homes and has earned

more top-three finishes than any other homebuilder in the annual J.D. Power and Associates® New Home-Builder

Customer Satisfaction Study.

Customer Relations Manager 2006-2007

Worked with homeowners on a daily basis turning potential problems into achievements. Ensured customers’ homes

were delivered and maintained satisfactorily through quality assurance, scheduled maintenance, consistent visits and

follow-ups. Acted as a liaison and lead communicator between the homebuyer and salespeople, construction staff

and contractors while servicing homeowners utilizing the newest technologies.

Honored with first ever Customer Relations Manager of the Quarter award for division

Achieved recognition for division that earned the J.D. Power and Associates award for highest in customer

satisfaction two years consecutively

Selected as Customer Service Measurement Survey Division Representative tasked with increasing customer

satisfaction survey scores and led division to achieving “Platinum” status

Achieved and maintained the top personal customer satisfaction score for the division

Initiated customer relations program within new market

Selected to develop and present training program to various internal and external audiences designed to

clarify role of customer relations and create effective working relationships

Assistant Customer Relations Manager 2005-2006

Contributed with General Manager in response as team to escalated issues beyond the control of customer relations

staff. Researched unknown homeowner issues faced by managers to present solutions to be implemented. Scheduled

maintenance appointments on behalf of team members to ensure timely response and repair.

Promoted to Customer Relations Manager in less than one year

Relocated to be a part of the penetration of a new DiVosta market

GATOR GROWL, Gainesville, FL 2003-2004

Gator Growl is a student-run pep rally at the University of Florida with an 80 year history. Marking the culminating

moment of Homecoming Week, it is billed as the largest student-run pep rally in the world. Averaging 40 thousand in

attendance, the show is held annually in Ben Hill Griffin Stadium and includes past entertainers like Robin Williams,

Dennis Miller, Jerry Seinfeld, Dave Chappelle, Bill Cosby, Billy Crystal, Bob Hope, and Dane Cook.

Show Director 2004

Led team of four directors and three assistant directors to coordinate talent, lighting, video feed and voice over in

accordance with the event’s theme for three hour show. Acted as point of contact for show participants and ensured

participation by university and community talent, athletes, students and staff in two full scale rehearsals and final

show. Navigated show by calling cues for live talent in harmony with technical aspects. Promoted show through

solicitation efforts to boost ticket sales and sell products.

Show Assistant Director 2003

Acted as show director’s closest assistant. Attended all show team meetings to offer creative ideas to enhance show.

Controlled talent timing and stage placement on night of rehearsals and show. Maintained calendar of events.

EDUCATION:

Master of Science (M.S.), Human Resources Management

Nova Southeastern University, Fort Lauderdale, FL

Graduation date: April, 2009

Bachelor of Science (B.S.), Public Relations with Outside Concentration, Business Administration

University of Florida, Gainesville, FL

Graduated Cum Laude

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